In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.61

4.6 Rating 4,142 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

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“Always a quick transfer to and from the airport Always use these and will continue to do so”

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Posted 1 year ago

“Our flight was cancelled twice and therefor came back two days later than planned. They were brilliant and understanding with this! Plus my car came back clean which is an added bonus! Thank you!”

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Posted 1 year ago

“This was a service of two halves...both disappointing. Having used in2 before, we were confident of an excellent service. Sadly, this was not so. On arrival, we were taken by car to the long-stay car park...a good 5 minute walk to the airport. As a clearly disabled man, this was torture. Add to it the fact that we had a 6-year-old in tow, and it took us almost 20 minutes to do the walk. Now, this may be my fault in that I booked and paid and didn't expect things to have changed since before, so it's probably on the documents somewhere, but noone bothered to check if I would be ok or offer an upgrade if I needed it. We were told to call a number on our return and we would be picked up from where we were left off. We landed at 12:50am and it took seven calls before anyone's answered. When he did, he was just rude. He asked where we were and, by 1:15am, I was tired and it was dark. We had walked to the drop-off point, which is what I told him. The response? "Well how am I supposed to know where that is?" Er... because that is quite literally your job! He continued "Is it drop-off point two?" as if I were privy to the company's inner workings! I didn't know; I didn't care. It was after 1am, he hadn't answered the phone and then I was supposed to give him chapter and verse of where I was! Eventually, he works it out and tells us he'll "be about 8 minutes". 20. That's how much longer we waited: 20 minutes. I suspect, he hadn't got the car ready and was panicking. We finally see him arrive and when he sees me on sticks, he panicked again, not sure how to get me in. He actually made my wife and six-year-old load all the cases into the van whilst he wandered around unsure. That's when I noticed only one headlight was working. So, not only was he unsure about what to do, he was driving a vehicle that isn't legally roadworthy! By 1:40, almost an hour from landing, we set off. That's when my boy cut his finger on the broken seatbelt buckle! My wife told the driver who said, "Oh, it's broken is it? Oh dear." Nothing more. Once all back at in2, he found my key and watched my wife unload the van with our cases...not offer of help. Glad to be in charge of a roadworthy vehicle, I approached the car to find...it was called in dust! It was like someone had dumped sand all over it! I know it isn't valet parking but the basic expectation is that the car doesn't come back worse than when you drop it off! I then crack my knee against the steering column as the driver had pulled the seat all the way forward and neglected to even roughly reset it. After a lovely holiday, in2 did an amazing job of ruining the return. It really was quite a feat of incompetence! So, I'd you are looking for a car parking company who is in2 leaving you angry and disappointed, you found it. If not, pay a bit more for a better experience. As my dad always said, if you pay peanuts, you get monkeys.”

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Posted 1 year ago

Hi, I'm sorry to hear this. We will speak to the team who were on to find out why there was a delay and the person who spoke to you rudely. This is not what we are about. As you know from previous experiences with us, we are a good car park and this experience is not the normal one.

Posted 1 year ago

“Fab service as always”

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Posted 1 year ago

“Fair enough price to park.”

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Posted 1 year ago

“Been using In2 for about 10 years always excellent value and service.”

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Posted 1 year ago

“The service is second to none. Great staff friendly and helpful. Minibuses in great order and clean. Be good if your post code led straight to you and not just to the area. Great will always use them. Sofia Lewis”

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Posted 1 year ago

“Used them for years.good to deal with..Good prices...only problem is...don't like the long walk from new drop off point..and same for return pickup..why not put couple pound on everyone's booking and use the old drop off/pick up point opposite terminal”

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Posted 1 year ago

“Great service, absolutely to notch and superb value. Would always use in future.”

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Posted 1 year ago

“The service was excellent only 2 minutes from the airport and pick up and drop off was right on time.”

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Posted 1 year ago

“Very good easy parking system”

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Posted 1 year ago

“Excellent service. Didnt wait for tranfer. They staff were friendly and efficient. Made my trip easy. 5 minutes tranfer.”

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Posted 1 year ago

“Great experience. Would use again.”

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Posted 1 year ago

“Excellent service.Very punctual.”

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Posted 1 year ago

“Good and safety place”

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Posted 1 year ago

“Just shame,I need to walk 10 mins to terminal after your lift”

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Posted 1 year ago

“I am verry happy grom this carpark”

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Posted 1 year ago

“Very nice, people. Was my second time with In2CarParks and i know not the last. Thank you”

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Posted 1 year ago

“great service again”

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Posted 1 year ago

“Good service, we will use it again”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 4,142 reviews