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iMyHome Reviews

4.7 Rating 2,293 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

4.7

Based on 2,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were extremely satisfied with our Homebuyers' Report. It was comprehensive, well-set out, easily understood and covered in great detail all the aspects expected from this type of survey. We showed the Report to a friend who is a building consultant, and has seen many such surveys, and he was very complimentary, remarking on its length and depth of information. I would have no hesitation in recommending this company and, if necessary (though hopefully not!) I would definitely use iMyHome.co.uk again.”

Posted 7 years ago

“Found them online. It looked like a straight forward hassle-free fee agreed in advance service. When they book you in you can't know who you are booked with or contact them prior to your appointment, which is odd if you want to discuss details in advance. Then the selected conveyance contacts you and you have to sign a further agreement, different to the original one with iMyHome. I provided our conveyance all the required details for our valuation, which he chose to ignore. He also ignore all our conversations on the day and went onto over value our property (HTB repayment). I had to complaint to iMyHome who washed their hands and said it was between us and the conveyance. After much pushing our valuation went down and went through without issues with HTB. I am very unhappy as this is not people who do a good job, they just tick boxes, paper push and play it safe for them but at no point they are trying to impartially do a figure, instead they do what they know it will give them "no hassle" at your detriment. I had to do most of the work and then pay for it. TBH this is an industry issue and not particular to iMyHome and I guess my bad for expecting better.”

Posted 9 months ago

“The survey was done quickly and report produced the next day. However, I’ve followed up my email and telephone to get some further information about something in the report and I haven’t had any response.”

Posted 11 months ago

“I’m happy with the content I’m not happy with the time it took to write up the details and send to me after a high payment”

Posted 1 year ago

“Make one enquiry online then got bombarded with calls texts and emails. Don’t contact me again, desperate or what”

Posted 1 year ago

“Ever since I signed up with imyhome I have been getting a huge amount of phishing spam and odd looking emails direct to my main inbox. Prior to this I had been very careful in managing my email, so I would say be cautious.”

Posted 1 year ago

“My surveyor gave a detailed and comprehensive report.”

Posted 1 year ago

“Detailed and very helpful survey. Surprised by keeping up with the timeframes set up at the beginning with email survey followed by a pack through the post.”

Posted 1 year ago

“Very professional company, very happy with service provide.”

Posted 2 years ago

“The best home survey l have ever had done…and l have had quite a few! James was so incredibly patient and helpful both before and after the survey and was a massive help in our home buying decision making.”

Posted 2 years ago

“I received a good service from the surveyor, who was very helpful and informative.”

Posted 2 years ago

“Easy to use, great communication and quick result. Report easy to follow. Very trustworthy”

Posted 2 years ago

“Easy to book and report produced in quick time.”

Posted 2 years ago

“vari nice apps”

Posted 2 years ago

“Very good customer service with easily contactable agents”

Posted 2 years ago

“Great service and great communication. The homebuyer report was very useful too! Thanks.”

Posted 2 years ago

Good morning James, Communication is always key right, buying a house is never an easy task, so it is good to hear that we managed to make the survey process slightly easier! Plus, it's great to hear that you managed to use the Homebuyer Report to your advantage. All the best with the rest of the purchase The iMyHome Team

Posted 2 years ago

“Arranging the survey was very simple online. The price, although not quite the cheapest, was competitive and (unlike the cheaper surveys) I got a swift response. The surveyor contacted me to let me know when the survey would take place and then phoned me immediately after the survey to let me know the main findings and answer the various questions that I had. The only issue was that since I had arranged everything over the phone, I didn’t have an account login and so couldn’t access my documents online. Fortunately, though, the surveyor emailed me copies of the documents and so there was no problem. On the whole I was very happy with the experience, but have deducted one star to reflect the fact that there were cheaper options out there and also the fact that there was no clear way for me to set up an online account.”

Posted 2 years ago

“Straightforward to set up and pay, and seemed quick to pass on the details to the surveyors but the surveyors sat on the request for a fair few days. This led to delays.”

Posted 3 years ago

Good evening Danielle, I am glad to hear that you found the system easy to use. With everything that is going on in the world at the moment, things are taking slightly longer than usual. Thank you for taking the time to leave a review, and I hope the rest of the purchase has gone smoothly for you. Many thanks, The iMyHome Team

Posted 3 years ago

“Surveyor missed out key issues with the property purchased, did not send pictures till after exchange. Costing a hefty amount to rectify issues that should have been highlighted in the survey.”

Posted 3 years ago

“Took money up front & gave me a conveyancer who did not do any work in 3 months unable to contact on the phone. Still waiting for my money back. AVOID”

Posted 3 years ago

Hi Tracey, I think you may be a little confused as we are surveyors, not conveyancers. We sent you your completed survey on 16/11/2020. This review does therefore not reflect the services provided by iMyHome, Many thanks,

Posted 3 years ago

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iMyHome is rated 4.7 based on 2,293 reviews