Arranging the survey was very simple online. The price, although not quite the cheapest, was competitive and (unlike the cheaper surveys) I got a swift response. The surveyor contacted me to let me know when the survey would take place and then phoned me immediately after the survey to let me know the main findings and answer the various questions that I had. The only issue was that since I had arranged everything over the phone, I didn’t have an account login and so couldn’t access my documents online. Fortunately, though, the surveyor emailed me copies of the documents and so there was no problem. On the whole I was very happy with the experience, but have deducted one star to reflect the fact that there were cheaper options out there and also the fact that there was no clear way for me to set up an online account.