The knowledge of my consultant is astounding. She professionally extracted what our outcomes of the consultation was and reassured us of what we needed to do at the end. However, Skype calls kept breaking up, and unfortunately it was the only way to communicate with multiple people as our mobile phones weren't too good at picking up multiple peoples' voices. I wish that there was a way to send some minor documents for the consultant to review before the call. Instead she had asked to drop the call and for us to e-mail the related documents over half-way through our consultation. It has been two weeks since the consultation, and I am severely disappointed with the fact that there was no follow-up e-mail from the consultant with the session after this was explicitly mentioned as part of the package. Otherwise I would have rated the service with 5 stars.