i-to-i TEFL Reviews

Name: i-to-i TEFL
Rating: 4.66

4.7 Rating 7,479 Reviews

95 %

of reviewers recommend i-to-i TEFL

4.7

Based on 7,479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0113 205 4610

Email:

tefl@i-to-i.com

Location:

4th Floor, Wilson House, Lorne Park Road, Bournemouth
BH1 1JN

Write Your review

Tell us how i-to-i TEFL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

i-to-i TEFL 5 star review on 21st February 2023

Nicolette Van Rensburg

i-to-i TEFL 5 star review on 13th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall my experience with i-to-i was not brilliant, the courses are very inflexible, with "admin fees" at every corner. The course content is very basic and taught me very little i didn't already know, however it did go through the basics with some competence. I found the layout of the material to be incredibly poor at some points, and found several typos and structural issues. I've included some of the notable examples below: In the "pronunciation" section the content immediately assumed the learner to have a southern RP English accent. As a Scot I found most of this section incredibly unhelpful and I'm sure the majority of brits who don't have a southern RP English accent would agree, and would have appreciated at least a disclaimer at the start of the section (there was a very small disclaimer at the END of the section. Not helpful). The wording of many of the quiz questions was confusing and needs reviewing. At unit 7.5 the course covers tenses. The introduction shows the tenses in chronological order, but the later content follows in a completely nonsensical order. These are just some small examples of problems I found with the course in general, so that I overall found the content pretty unprofessional and unsatisfying, especially for the price I paid. Add on to this the administrative fees and certificate fees and it's just mad. With that price I expect much more detailed tutor feedback (which was very basic) and course content that flows in a logical way. I have two reasons for giving two stars instead of one: the first being that the course really does cover the basics well, it's just vastly overpriced. The second being Amy from customer service, who listened patiently to my tirade about my poor experience, quickly and efficiently sorted out my certificate issues and was overall incredibly helpful. I would give an extra star just for her but I want to be honest with my review. She deserves a raise.”

Helpful Report

Posted 5 years ago

Hi Lou, Thank you for your honest and detailed review of your experience with us. We are doing a full review of all courses at the moment and will use your comments to make improvements. If you do have any further specifics we'd really appreciate you sending them through to customersupport@i-to-i.com. We're also assessing any additional fees so that they are transparent and reasonably priced. Thanks again for the feedback, it has been taken on board and will be addressed. Best wishes, Jo. Customer Support Team.

Posted 4 years ago

“I was actually very happy with the course I chose , until itoi employees called and emailed me about howhat useless it is and how I should upgrade. The videos also do not work!!!!!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to give us your feedback; it's great to hear you are happy with the course you purchased. I'm really sorry to hear you have felt poorly advised, we always try to offer helpful and accurate advice about the best course for you. If you do feel that was not the case then please contact us at customersupport@i-to-i.com and we'll look into things for you. We can also work to resolve the issues you seem to be having with videos. Best wishes, Jo Cutsomer Support Team

Posted 5 years ago

“Non responsive during #Covid19 crisis. No response via e-mail or online chat.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review and we're really sorry if you've tried to contact us and we haven't come back to you. We are working as normal during the COVID-19 lockdown and are available through online chat, phone calls and emails. If you haven't had a response from us yet then please call us or contact us through the online chat as we're here to help you. Best wishes, Jo. Customer Support Team.

Posted 5 years ago

“I am very disappointed that after I purchased an extension for my course it took a week and me calling to get the response, but now am told my extension was applied from a week ago, when I didnt even receive confirmation.”

Helpful Report

Posted 5 years ago

Hi Mamohau, Thanks for taking the time to write a review. I'm really sorry to hear that you had problems receiving your confirmation email (they are sometimes blocked by your email provider). We have made sure that you haven't lost any time as a result of this issue but if you need anything else then please just contact is on customersupport@i-to-i.com. Best wishes. Jo Customer Support Team.

Posted 5 years ago

“Level 3 doesnt seem to be accepted to get a online job, they all want a degree so to be honest very dissoppointed feel i have waisted the money and should of done a degree instead, when i applied they said level 3 140 hrs would be the best option but turned out not to be.”

Helpful Report

Posted 5 years ago

HI there, I'm realy sorry to hear that you are struggling to find a job. Our sister company https://lovetefljobs.com has lots of positions that you can apply for. You will find that some employers request a degree but certainly not all of them. if you need more advice then please email info@lovetefljobs.com and the team will help you.

Posted 5 years ago

“I purchased a course and paid for it now I can't access it.”

Helpful Report

Posted 5 years ago

Hi Gillian, I'm sorry to hear you have not been able to log in to your course. I have reset your log in details and sent you and email with the details on. Please email me on 021 300 2852 if you need any further assistance and i will be happy to help. Best wishes, Victoria Customer Support Team

Posted 5 years ago

“When trying to get me to do the course the i-to-i team was very helpful and hands on, things changed when I started and actually needed the teams assistance I would call and leave messages but no one would get back to me...Im done with the course now and I am now discovering that I was mislead to thinking you pay a once off fee for the entire course but that is not the case I have to pay an additional fee I had not budgeted for to get MY certificate...I mean does that even make sense? as if that was not enough the cherry on top has to be how the consultant promised to help me get a job once the course is completed but to my surprise that was all a big FAT lie.”

Helpful Report

Posted 5 years ago

Hi Zungu, Thank you for taking the time to post your review and for speaking to me today in regards to your TEFL certificate. Glad to hear you have now received your e-certificate for your qualification. As we discussed all hard copy certificates are sent via courier service to ensure delivery. This can be ordered at any time and you may find that most jobs can be applied for with your e-certificate. However, if do need to order a hard copy certificate it can be ordered at time online or over the phone. Good luck with your TEFL career Best wishes Jill TEFL Support Team

Posted 5 years ago

“Dear I-to-i TEFL The course I am doing its okay not that easy. Unnecessary information not much examples given. If you guys would of just forward all the information directly out it be so much convenient to study firstly.”

Helpful Report

Posted 5 years ago

Hi There, Thanks for your review. I'm sorry to hear you are having difficulties with course. We have a dedicated customer support team that are here to help you get through it. I've sent you over an email with details of how to get in touch with us. Best Wishes Amy Customer Support Team

Posted 5 years ago

“1. Most lessons give basic terms and examples but follows it up with a quiz that goes beyond terms that have been explained. This forces you to suspend your quiz and first research terms and phrases that have not been covered in the TEFL course. 2. Interface that is supposed to track your progress keeps resetting to zero, does not remember to "continue from last point" and does not allow video playback from any country that has any form of internet censorship. 3. Lastly (but this might not pertain to all), the websites frequently responds with a "time out" error message meaning it takes twice as long to get anything done.”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your feedback. I'm sorry to hear that you found difficulties with the course. I have sent you over an email to discuss these further. I wish you all the best with your TEFL career. Best Wishes, Amy Customer Support Team

Posted 5 years ago

“There were a number of grammar and spelling mistakes in the course and most of the content was redundant.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am very sorry to hear this. We are always trying to update the course and make improvements. Please could you send in any examples of grammar or spelling mistakes and we can urgently amend these. Our email address is customersupport@i-to-i.com. We wish you luck in your new TEFL career. Best wishes, Rachel, Customer Support

Posted 5 years ago

“Some of the videos, while have important examples in them, are very difficult to hear even with the computer speaker at 100% volume.”

Helpful Report

Posted 5 years ago

Sorry to hear you've had trouble with the sound quality of the videos. I would be grateful if you can email me further details and I will look into the videos. Our address is customersupport@i-to-i.com. Best wishes Jill TEFL Support Team

Posted 5 years ago

“I recently purchased the 180 hour course and it is not allowing me to enter into the materials. I keep receiving an error message but the platform does not offer ways to correct the situation.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am sorry to hear that you have had problems accessing the course. Please could you contact us either by email to customersupport@i-to-i.com or call us on 877 526 3959. We can then investigate the problem and resolve this as soon as possible. Best Wishes, Rachel, Support Team

Posted 5 years ago

“I am totally saddened by this a whole saga towards the end of my course. I went online to ask simple questions, and even though the agent spelt terribly, I did not judge, but somehow did not answer my direct question. When I called I got told I called her "stupid" of which all I said was if she was serious on guiding me to submit my online assessment which she kept saying submitting work. Click on it. At no point did I call anyone stupid.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. Please accept our apology for your experience yesterday. The matter has been looked into and necessary measures of training has been conducted. Once again please accept my apology for the misunderstanding. Thank you, Jill Customer Support Team Leader

Posted 6 years ago

“It doesn't cover practical grammar as ESL student really need for instance no mention of transitive/intransitive/ambitransitive verbs. It doesn't cover stative verbs- a problem area at a school that I taught at. It should more practically focused not a term matching or put the obvious answer. There is some good content but that is restricted.”

Helpful Report

Posted 7 years ago

Thanks for your feedback, we really value feedback on the content of our courses. I am sorry you didn't feel the content met with your expectations. We have tried to include a range of relevant information about grammar as well as practical ideas to bring it alive in the classroom and write engaging lesson plans. I would be happy to give you a call and discuss it further. Chris Academic Manager

Posted 7 years ago

“More like but learning styles is a bogus concept- learners actually have to be taught in every way possible- they neither know what is effective nor is the way they tend to be learning is representative of how they should be taught. It is a pain to search through the course for the materials that that I want- also the links should all be in one place.”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for your feedback. Learning styles are a key part of teaching. This is why we address the different aspects of learning styles in the course. By knowing the learning styles of your learners you can adapt your materials and approaches to appeal to your learners. The links to extra materials are organised according to subject so you can move smoothly onto supplementary materials. Chris Academic Manager

Posted 7 years ago

“Poorly written modules and terribly written quizzes. This made it very hard to understand what the question was, if it was even a question at all. A lot of the time I felt as though I was guessing the answer, because I didn't understand what I was being asked to do.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review we really appreciate the feedback we receive. The modules are designed to progress logically and enable you to deepen your knowledge of the theory and practice of TEFL teaching. The quizzes are designed to help you reinforce what you learn and test your knowledge. Chris Academic Manager

Posted 7 years ago

“I am locked out of my course, it expired 3 weeks early. Please help, thank you.”

Helpful Report

Posted 7 years ago

Hi Kate, Thanks for your message. If you have any problems logging into your course please contact customersupport@i-to-i.com.

Posted 7 years ago

“The in class TEFL was brilliant but it is sorely let down by the online portion which makes up most of the course! Its ironic that the course lectures on how to teach students and does so with pages and pages of repetitive text. The site is also very difficult to navigate, for instance if i wanted to look back over tense I wouldn't know where to look... The means of testing are also poor.”

Helpful Report

Posted 7 years ago

“All the ItoI TEFL courses I have done have been first rate! However, the only complaint I have is about the PRINTED CERTIFICATE. The quality is excellent and the certificates are good - but the PRICE!!! Originally 19 pounds, but now an INCREASE To 29 pounds!!!!! This is way too much of a price hike. I would advise you to reconsider this price please.”

Helpful Report

Posted 7 years ago

“So far I haven't fully completed the course but I've finished the first section so I can guess how the next two are going to go. At the end of this I'll have a certificate sure, but the content and quizzes don't match up at all. You ask questions based on ideas that you haven't taught and the only reason I did well was through process of elimination and some common sense. There are some useful things about this course but if you want to quiz me then teach me first.”

Helpful Report

Posted 8 years ago

i-to-i TEFL is rated 4.7 based on 7,479 reviews