I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,835 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

Write Your review

Tell us how I Love Wallpaper made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wallpaper was lovely easy to hang but when getting bubbles out their was a lot of dye Transfer coming off the paper if rubbed to much it took the colour out had to redo a couple of strips Because of it Bit disappointed”

Helpful Report

Posted 4 years ago

“I purchased the wallpaper. Was very thin. Wouldn’t purchase again. I had to take it down and buy else where. £100 wasted”

Helpful Report

Posted 4 years ago

“Order was 'lost' and took over 3 weeks to arrive”

Helpful Report

Posted 4 years ago

“Terrible customer service in Blaydon store”

Helpful Report

Posted 4 years ago

“Looks good but poor quality paper according to our decorator as was difficult to cut to perfection”

Helpful Report

Posted 5 years ago

“Looks amazing but very thin and pattern extremely difficult to match. Also comes off the roll the wrong way round which could lead to someone putting it up wrong. Only buy if you are very experienced at putting up wallpaper.”

Helpful Report

Posted 5 years ago

“Ordered the Lochs Dragonfly wallpaper. Looked lovely until hung, then discovered it showed every seam despite the pattern perfectly matched. It also gave the illusion of every strip looking a different shade even though it came from the same roll. Had to take it all off. Sent back the unused rolls and received a refund on those, but don’t hold out any hope of refund on the used rolls. Cut our losses and bought different paper from B&Q warehouse. These are perfect. Lesson for us, never buy online wallpaper. Totally out of pocket, postage very expensive to receive and return”

Helpful Report

Posted 5 years ago

“Very slow delivery, had to contact Customer Services in the end. Poor when you are paying delivery”

Helpful Report

Posted 5 years ago

“Ordered the Milan silver wallpaper. The sample seemed ok, but when it came to hanging the quality of paper was shocking, it tore so easily! Couldn't use a Stanley knife on it for edges at all as it just ripped, and it had blue markings on it. Overpriced for what it was...can get much better quality at b&q!!! Beware!”

Helpful Report

Posted 5 years ago

“Not the colour I was expecting and looks like a bad quality print on close inspection. Horrendous to put up, non of the patterns truely lined up. Took about 5 times longer than a good quality paper to put up. Having said this, now it is finally up I don't hate the look of it, just not the white seams where the paper stretched out of line and overlapped. I just couldn't put my self through that process again, would not purchase any further paper from the company and would not recommend. Highly unfortunate as some of the other papers look really good no screen.”

Helpful Report

Posted 5 years ago

“Ordered several samples which hadn’t arrived after a week. After emailing I was told some ‘maybe’ out of stock so ‘hopefully’ my order would be sent soon. Very vague responses, no out of stock notifications when ordering & no communication about my order or when it would be received. Could not confirm matches on batch numbers so decided to go elsewhere. Some beautiful designs & colours on the website but customer service let them down”

Helpful Report

Posted 5 years ago

“Good service overall but wallpaper calculator is cleverly made to sell more than you need. My fiance bought two rolls of wallpaper because that's what came in the calculator. TWO ROLLS for 3 STRIPS of walpaper. (1.5m x 2.3m). That gives 3.1 meter for waste and pattern matching from 1 ROLL!!! yet calculator says you will need 2!!!”

Helpful Report

Posted 6 years ago

“Wallpaper lovely but ordered 3 rolls as per their calculator yet only used 1 & half rolls They now tell me I have to pay for the return !!! Had I used near to the 2 rolls I could accept their "estimate" but having ordered twice as much as I needed on their recommendation (possibly thinking I wouldn't return the excess so hey increased sales !!!) I think the least they could do would be to provide free returns. Having paid for sample & returns I have added £7.50 to actual wallpaper costs, might be an idea to deduct sample cost when an order is placed ???? Very pleased with wallpaper & quick delivery though”

Helpful Report

Posted 7 years ago

“I still have not received my wallpaper yet so cannot give a review”

Helpful Report

Posted 9 years ago

“I payed a for next day delivery on a Thursday and the paper did not turn up till Monday afternoon there has been no mention of any refund for the delay and I have organised and paid for people to come and paper at the weekend as well as taken time of work they should not advertise next day deliver or charge for it if they can not delver total in acceptable”

Helpful Report

Posted 9 years ago

“(saying) red/cream tartan, more pink than red......”

Helpful Report

Posted 9 years ago

“Bought 2 rolls of the same paper. Had to employ a professional decorator due to ill health. The second roll pattern didn't quite match up withthe ffirst.”

Helpful Report

Posted 9 years ago

“I have only ordered samples. I rang up to enquiry size and delivery speed. I was told sent 1st class, I ordered mid afternoon on Thursday received Monday!! The samples didn't have product number on back!! On reading other reviews 'Caroline' has put she got free samples and free postage along with a 10% off voucher...I paid for samples and postage and no discount voucher. This has certainly put me off shopping with I Love Wallpaper”

Helpful Report

Posted 10 years ago

“You brag about how quick you are picking and posting but I can tell you that is nonsense! I purchased another border at the same time as I did from yours from another company (I can prove if needed) and I have received theirs but not yours - yet their pp is £2 yours is £5.99! - sure yours will come but would have been nice to sort putting up the borders on same day. Won't use again!!!”

Helpful Report

Posted 10 years ago

“An alternative product was sent without any prior notice. If you are considering using I love wallpaper make sure you read all product details.”

Helpful Report

Posted 10 years ago

I Love Wallpaper is rated 4.7 based on 5,835 reviews