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Hydro-Active Pools & Spas Reviews

5.0 Rating 379 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

5.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

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Hydro-Active Pools & Spas 5 star review on 26th October 2020

Hydro-Active Pools & Spas 5 star review on 26th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a prompt service on our hot tub. The service was thorough. Our only disappointment was that we were sure that when we purchased the tub we were advised we would get a chemical starter pack with each service alongside the filters.”

Hi, Thank for you for the review. We are glad your are happy with the service we are providing. In relation to the chemical starter pack, this is only for when your hot tub has been delivered. This is for you to get a idea of the chemicals you will use in future use and the engineers to talk you through them.

“Fantastic service today from a great team who know how to look after customers thanks”

Hi, thank for you for leaving the lovely review. We pride ourselves on the aftercare service we provide to all our customers. Team Hydro :)

“Good service and. Straight out to fix and issues.”

Hi, thank you for leaving us a review. We are pleased you received a good service. Team Hydro :)

“Excellent service.”

Thank you for the excellent review you have left. Happy Hot Tubbing, Team Hydro :)

“Great guys who installed hot tub they were more than happy to explain everything and made sure we were happy before they left Would be happy to recommend many thanks Karen & Andrew Simpson”

Hi, thank you for the review. We are pleased to hear your happy with how everything went. Happy Hot Tubbing, Team Hydro :)

“call from office to cancel appointment as engineer running late rebooked and i can comment when job is done”

Thank you for the review. We can only apologies for cancellation. We hope now the work has been undertaken and you were happy. Team Hydro :)

“very good service, always professional, and competitively priced”

Hi, Thank you for the review. We always like to provide our customers with good service before, during and after. Happy Hot Tubbing :)

“Amazing service and installation by Chris.”

Thank you for the lovely review. We always pass our feedback onto the relevant members of staff. Team Hydro :)

“Excellent customer service, from starting the process of buying to our first service every member of staff has gone above what I would expect.”

Hi, Thank you for leaving such an excellent review. Happy Hot Tubbing :)

“Always good to talk to Katie and if by chance you get Andy you’ll not get a word in edgeways with all his knowledge about your tub fantastic company to use”

Hi, thanks for the review. We pleased we can provide all our customers with all the information you do require about your hot tub. Hope you enjoy many years in your tub . Team Hydro :)

“Had my tub from HA for 4 years now they are a pleasure to deal with. Have always been professional punctual and courteous. Usually a few weeks lead-in on service and repair items but that's fine just book in advance. Great service!”

Thank you for leaving us such a wonderful review. We are glad you are happy with the services we provide to yourselves. Team Hydro :)

“Excellent service all the way through the process”

Thank you for the review. We are please you received our excellent service. Happy Hot tubbing :)

“After a long over due wait to no fault of Hydo actives own we finally got are dream spare with a great instalation team and great customer service”

Hi, Thank You for the review. I'm pleased you are happy with the hot tub and service you received. Happy Hot Tubbing :)

“Amazing friendly service from Katy, Chris & Scott!! What a fabulous team who helped us every step of the way. And still continue to do so!! The tub was delayed slightly due to all of restrictions of Covid-19 but wow it was worth the wait!! We are so happy with the tub!! Our Winters won’t be spent all indoors now! Thank you guys with best wishes The Butlers”

Thank you so much for the lovely review. We are so pleased to hear that your tub was worth the wait and your happy with everything, including the service your recieved. Happy Hot Tubbing, Team Hydro :)

“Had mine fitted 3 months ago service was great the 2 guys who came to fit were good but after service not so good first I needed some nn shock didn't have any in stock then wanted some ph strips, didnt have the same ones in stock then was told they never had them , then when asked about my levels he wasn't sure so I went else where to buy my chemicals and strips , shame really as at the beginning I was very happy”

Hello Bri thank you for taking the time to write this review. Were dissapointed that you rate our afterservice as not so good because of a shortage of products. There is a worldwide issue with the supply of goods associated with hot tubs... this is beyond our control. We do have an on line shop which is managed by another chemical provider, which offers free next day delivery. Duriing this difficult period we have been asking our customers to use the website and even providibg discount codes for customers use. We are very concerned that you were told by a staff member, that they couldnt help with your water treatment question, we have lots of new staff members, with different experience levels, its very important we investigate this and adresss any training issues required. We would appreciate a call from you, so we can investigate this futher. We take any negative feedback very seriously as we very rarely receive any. Once again thank you for bringing this to our attention and we look forward to receiving your further contact.

“Fantastic service from the Doncaster team, we had Martin help us today with a maintenance visit, we have not had the tub that long so we still have lots of questions which he was great at answering, nothing was too much bother for him and he went out of his way to make sure we were happy with everything, which we are. A credit to the company!”

Thank you for taking the time to leave us a review. We are pleased to hear you had great servie from Martain, Happy Hot Tubbing, Team Hydro :)

“Excellent quality hot tub and fitting service from the Hydro-Active Spa team. We did our homework and ended up shopping here and are delighted. Says it all when the company has been established 20+ years.....and no doubt many more successful years will follow.”

Thank you for your review. We are pleased you happy with your Hot Tub. Team Hydro :)

“Had our Cali hot tub delivered today and love it. Brilliant service all round and would highly recommend this company”

Thank you for the review. We are please you had such brilliant service from us. Team Hydro :)

“after shopping around and talking to other companies we spoke to the fab sales team at hydro active spas, we found them to be open honest and refreshingly not pressurized at all. this made us feel in control and supported in our choice and that we could trust the team. they were patient and understanding and made us feel valued as customers. we would not hesitate in recommending this fab company to supply your next spa, they are just amazing form start to finish.very informative , advising s along the way , keeping in touch and being helpful and supportive . well done and massive thank you to all the team especially to Katy always patient and helpful !!!!! so if your are in the market for a hot tub to chill out in and want a relaxing and stress free experience do not look any further .”

Thank you for taking the time to leave such an excellent review. We are pleased you are happy with the service we provided yourselves. Hope you have many years in your Hot Tub. Team Hydro :)

“From start to finish everyone we dealt with was knowledgable, helpful and friendly. We were happy from the off with a cracking deal from Alex. Everything was booked in and ran like clockwork, with everyone who came adhering to social distancing. The electrician was very friendly worked tidy. Finally the 2 delivery guys were top notch the tub was round the back and filling up in no time (even though it was a squeeze). Were extremely happy and wont be going anywhere else for help, chemicals and servicing. Thanks guys.”

Thank you for the lovely review. We are glad to hear we provided yourselves with a freindly customer service. We hope you have many wonderful years Hot Tubbing. Team Hydro :)

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Hydro-Active Pools & Spas is rated 5.0 based on 379 reviews