Hydro-Active Pools & Spas Reviews

4.95 Rating 323 Reviews
99 %
of reviewers recommend Hydro-Active Pools & Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Hydro-Active Pools & Spas Reviews

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

3-5 Church St, Armthorpe,

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The guy have been great today, allowed me time to think when I couldn't have it the way I wanted. Everything has been explained easily. Totally recommend this service.
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Great service shown how to use everything thanks very much Josh and Scott
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Brilliant service from purchase to delivery, Josh and Chris installed my Spa Storm Elite, great service from these two guys, Josh explained how to operate and add chemicals to the Spa in an easy to understand way If you are thinking about getting a Hot Tub I highly recommend Branton Hydro Active Spa's five stars from me.
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Thumbs up to hydro spas once again. We had a slight problem occur, scott the engineer came out to sort it out, he was so polite, professional, knowledgeable and helpful. Once again we had more questions and he was able to answer all of them which has given us even more confidence. He’s a great asset to the company. Thank you scott.
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Customer service has been great the whole way through. From Jack ordering in the store answering all our questions. The predelivery survey was thorough and made for smooth process. Josh and Chris for delivery were amazing getting the tub in no issues. Josh was super friendly throughout and answered all our questions and we're very happy with the new tub.
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Good afternoon, We kindly thank you for your lovely review. We hope you have many happy years in your Hot Tub :) Team Hydro.
Martin and Chris did an outstanding job installing my Taurus Spa, they explained everything clearly and understanding, top guys and thanks
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Had an issue with one of the air diverters not shutting off! Sent a WhatsApp message to Chris, he called me back immediately and was out the same day to rectify it! That is what I call prompt customer service, such a great helpful guy. Aftercare is on point.
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Had a problem with hot tub not heating correctly. Contacted the company and Martin one of the engineers called me back within the hour to talk about my concerns. He advised that it would have to be booked in to change a part. 20 minutes later got another call ofartim who said he would be with me within the hour. What an unbelievable service. He arrives changed the part and everything working as it should be. Once again thank you Martin for excellent aftercare and service.
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Fantastic service and help from Chris and jacko really explained things and couldn't do enough for us really nice guys very pleased with there expertise and professionalism.
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Excellent communication regarding delivery. Chris & Josh explained everything in simple steps as it's our 1st hot tub. We liked the reassurance that a site survey was included and all our questions/worries were dealt with.
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What can we say about our recent purchase of our hot tub from hydro active spas. Firstly we don’t like it….we absolutely love it. The team are all absolutely brilliant, Katie, Jess, terry, josh, Martin, Jacko and Chris. On the day our hot tub was delivered josh and Martin arrived promptly on time to meet the crane company. They were absolutely fantastic, especially josh who left us in no doubt whatsoever on how to use the chemicals and when to use them. All the staff at hydro active are very helpful, polite, and very professional. We now think every home should have a hot tub and we would certainly recommend hydro active spas for price, knowledge, reliability and of course for being so friendly. A massive thanks to you all. Linda and Martin H. Nottinghamshire.
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Really friendly and professional made it easy and understandable with all the chemicals as and when to add take away and use and no questions left unanswered very happy with the service we've received today thank you
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Really pleased. The spa is 15 years old and Martin did a check over having identifying the problem and repairing it. Friendly and informative
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Just wanted to thank the team for their fast repair to out hot tub As ever the team got us back up & working so we could continue to enjoy the tub life! The aftersales at HAT is second to none Many thanks again Rich & Caroline G
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Instillation was smooth fantastic knowledge from Josh and Chris hot tub fantastic highly recommended top service
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Fabulous service,hottub arrived earlier than expected. Installation was quick and efficient. Would definitely recommend.
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Very thorough service, the handover was great, professional and curtuous, would highly recommend the company to family and friends
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Regarding my earlier review. I called into the shop today and spoke to one of the lads. We agreed a deal and I am now sourcing my own cover lifter. Should be with me in a few days
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Come on guys, where is the cover lifter that I have paid for as part of the deal. Nearly 3 weeks on and not a word from you? At least give us some feedback. Not what I thought I was paying for. Our cover is getting damaged. My wife has to wait for me to to get home to help her remove the cover so she and the kids can use the spa. Not good business chaps and I know I am not the only customer who has the same complaint I bought from you because you are local and seemed to be genuine, offer a good deal and backup service. You are not living up to that.
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I had my hot tub serviced today by Martin who was very polite and knowledgeable in his work, would highly recommend that people have their hot tubs serviced annually ,martin has given me peace of mind
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Hydro-Active Pools & Spas is rated 4.95 based on 323 reviews