Hydro-Active Pools & Spas Reviews

Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

5.0 Rating 381 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

Metrics

Info

5.0

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

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Hydro-Active Pools & Spas 5 star review on 26th October 2020

Mr Backhouse

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service from beginning to end. Had dropped the service agreement during COVID as didn't use the tub, but now back up and running after full overhaul. Cannot fault these guys, a must have for all tub owners.”

Helpful Report

“I called in to get advice on my green pool, Masie and Katy were fantastic, advice was given on how to solve the problem, what to buy and what to do, hey presto, 24 hours later, sorted. Thank you both so much. Your knowledge, experience, professionalism and friendliness shone through immediately.”

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“Lovely staff very polite and wouldn’t hesitate to recommend them”

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“Booked an appointment for faulty pump replacement under warranty. Friendly service in the office from the young lady in the office. Very helpful. One week later as promised the repair arrived and replaced the pump within an hour. The next day we are back in the hot tub. Great service all round”

Helpful Report

“Scott and Martin braved the elements to produce an excellent job. Their work ethic and affability made the job, from our perspective, enjoyable and they were a pleasure to deal with. Special mention should also go to Andy whose ethusiasm and many suggestions were most welcome. I would recomend HPS to anyone and would do business with them again.”

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“great service prompt and friendly service ...”

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“Brilliant company, sorted out my leak on my swimspa within 25 minutes!”

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“Amazing team”

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“Supplied and installed hot tub, heat pump and then went on to relay and landscape a massive 10 car drive - this company is quite simply the best team to undertake all your garden, building and landscape projects. I can't recommend them too highly and I would be happy to provide any references. I am highly delighted, just to add I'm a professional Architect by background with many years of service so I know what I am looking for - I have received nothing but absolute quality.”

Helpful Report

“On our first visit we found a very warming and friendly showroom spoke to Andy who was very knowledgeable and helpful he arranged a site visit and gave us a good price whilst waiting for the work to commence we spoke with a lovely lady called Katie in the office who was very efficient and professional On the day the work commenced Scott, Jacko and Alex came on site in the freezing cold nothing was to much trouble for these guys very professional, clean and tidy workman who did a fabulous job of laying the block paving ready for the hot tub and Remanso to be fitted along came Mark and Martin who did an excellent job would highly recommend these guys. We absolutely love our Hot Tub”

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“We are so impressed with our new Hottub Martin,was fantastic very good at his job and very informative with the setting up etc.”

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“Martin has just installed a heat pump to our swim spa his attention to detail is brilliant he is also very polite and helpful as are the the staff. This is our third system over the years stating with an outdoor above ground pool a hot tub and now a swim spa and building to our new house. This company is excellent on price and customer service Many thanks Steve and Jill Walsh”

Helpful Report

“Recently had my annual Spa tub service & Scott & his apprentice did a great Job Highly respectful of property & surroundings The Spa looked brand new when they finished the service Explained very clearly all the work carried out & why Had the tub since 2016 & I'm very happy I decided to go with Hydro Active Highly recommend”

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“Excellent service as always.”

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Thank you for the lovely feedback. Team Hydro.

“Prompt arrival , courteous, did a brill job servicing our hot tub . Will use again thanks .🙂”

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Thank you for the feedback, glad you're happy with our service. Team Hydro.

“Would highly recommend tub I purchased 3 years ago been excellent and after sales service second to none staff friendly and more than helpful would never hesitate to deal with this compamy”

Helpful Report

Thank you for your lovely feedback Terry. Team Hydro.

“Excellent service. Polite, professional and extremely knowledgeable. Sorted out a few issues with my Vita Spa hot tub including replacement speakers. I would have no problems in recommending Hydro-Active Pool Spa’s either for a spa/hot tub or servicing! Customer Service is excellent and have had no problems dealing with the company at all.”

Helpful Report

Thank you Mr Mockford. It's our pleasure, we're glad you're happy with our services. Team Hydro.

“We have dealt with Hydro Active for many years now and have always found them to be efficient. Scott has just carried out the annual service on our swim spa and he was very professional, helpful and friendly. Both he and the young man who accompanied him are a credit to the company. Once again we are very happy with the service we have received, thank you.”

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Glad you're happy with our service, thank you for the lovely review Mr Walsh. Team Hydro.

“Very happy with the service as always.”

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Thank you for your feedback Karen, we're glad your happy with the service. Team Hydro.

“Had an air source heat pump fitted by Martin and works great. The tub was costing between 8 and 9 pound a day to run. Now runs at about 1.50 a day. Paying for itself already 👍🏻”

Helpful Report

Hi Mark, great news that you're benefiting so much from the heat pump especially with the price of energy currently. Thank you for taking the time out to leave us a review, it's very much appreciated. Team Hydro.

Hydro-Active Pools & Spas is rated 5.0 based on 381 reviews