Hydro-Active Pools & Spas Reviews - Read 215 Genuine Customer Reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

“very good service, always professional, and competitively priced”

“Amazing service and installation by Chris.”

“Excellent customer service, from starting the process of buying to our first service every member of staff has gone above what I would expect.”

“Always good to talk to Katie and if by chance you get Andy you’ll not get a word in edgeways with all his knowledge about your tub fantastic company to use”

“Had my tub from HA for 4 years now they are a pleasure to deal with. Have always been professional punctual and courteous. Usually a few weeks lead-in on service and repair items but that's fine just book in advance. Great service!”

“Excellent service all the way through the process”

“After a long over due wait to no fault of Hydo actives own we finally got are dream spare with a great instalation team and great customer service”

“Amazing friendly service from Katy, Chris & Scott!! What a fabulous team who helped us every step of the way. And still continue to do so!! The tub was delayed slightly due to all of restrictions of Covid-19 but wow it was worth the wait!! We are so happy with the tub!! Our Winters won’t be spent all indoors now! Thank you guys with best wishes The Butlers”

Thank you so much for the lovely review. We are so pleased to hear that your tub was worth the wait and your happy with everything, including the service your recieved. Happy Hot Tubbing, Team Hydro :)

“Fantastic service from the Doncaster team, we had Martin help us today with a maintenance visit, we have not had the tub that long so we still have lots of questions which he was great at answering, nothing was too much bother for him and he went out of his way to make sure we were happy with everything, which we are. A credit to the company!”

Thank you for taking the time to leave us a review. We are pleased to hear you had great servie from Martain, Happy Hot Tubbing, Team Hydro :)

“Excellent quality hot tub and fitting service from the Hydro-Active Spa team. We did our homework and ended up shopping here and are delighted. Says it all when the company has been established 20+ years.....and no doubt many more successful years will follow.”

Thank you for your review. We are pleased you happy with your Hot Tub. Team Hydro :)

“Had our Cali hot tub delivered today and love it. Brilliant service all round and would highly recommend this company”

Thank you for the review. We are please you had such brilliant service from us. Team Hydro :)

“after shopping around and talking to other companies we spoke to the fab sales team at hydro active spas, we found them to be open honest and refreshingly not pressurized at all. this made us feel in control and supported in our choice and that we could trust the team. they were patient and understanding and made us feel valued as customers.

we would not hesitate in recommending this fab company to supply your next spa, they are just amazing form start to finish.very informative , advising s along the way , keeping in touch and being helpful and supportive . well done and massive thank you to all the team especially to Katy always patient and helpful !!!!!

so if your are in the market for a hot tub to chill out in and want a relaxing and stress free experience do not look any further .”

Thank you for taking the time to leave such an excellent review. We are pleased you are happy with the service we provided yourselves. Hope you have many years in your Hot Tub. Team Hydro :)

“From start to finish everyone we dealt with was knowledgable, helpful and friendly. We were happy from the off with a cracking deal from Alex. Everything was booked in and ran like clockwork, with everyone who came adhering to social distancing. The electrician was very friendly worked tidy. Finally the 2 delivery guys were top notch the tub was round the back and filling up in no time (even though it was a squeeze). Were extremely happy and wont be going anywhere else for help, chemicals and servicing.
Thanks guys.”

Thank you for the lovely review. We are glad to hear we provided yourselves with a freindly customer service. We hope you have many wonderful years Hot Tubbing. Team Hydro :)

“We purchased a hot tub from Hydro Active in Doncaster and it’s amazing!

We dealt with Alex who was great and really helpful in advising us which was the best spa for us. Did his upmost to get it delivered in a short time frame and communicated with us throughout the process.

I have to say a special thank you to Martin (one of the Engineers from Hydro) he came out to us today and went through absolutely everything we need to know about general daily maintenance and upkeep to get the best performance out of our spa. He’s a really nice guy and nothing was too much trouble!

Would highly recommend!”

Thank you for taking your time to leave us such a great review. We are pleased to hear you enjoyed our sevice and the details we provided. Team Hydro :)

“We purchased a hot tub, during lock down, thinking we would have to wait until it was all over. But no we have had it delivered and loving it. From the start, with the chat on line through to on site check, electrics, tub delivery and installation and after care with questions, the customer service has been fantastic from Andy, Katy and team. All extremely friendly, helpful. The hit tub is amazing so much better than expected. Definitely recommend this company to purchase from. A bonus even is that my husband who has struggled to sleep, because of muscle pains, for many years has slept very well since purchase. Thank you”

Thank you for the review. We are so glad we provided a fanstatic customer service to yourselves. Its also great to hear the benefits that your Hot Tub is having for your husband. Happy Hot Tubbing, Team Hydro :)

“Really good service all the way through from Katie Alex and the engerineer who came out to install the hot tub. When we called up with a question katie was more then happy to help! Would highly recommend this company. We purchased the store elite in midnight canyon it looks amazing and just what we wanted out of a hot tub.”

Thank you for the lovely review you have left us. We hope you have many wondeful years Hot Tubbing. Team Hydro :)

“I purchased a Whitewater Hurricane Elite from Hydro Active pools and spas in Doncaster recently and have had the hot tub for a week now.

From our initial enquiry online, subsequent discussions, order and deliver process, we have been really happy with the quality of the customer service offered by Andy and the team.

Installation went as planned with electrics first followed by the hot tub later in. The morning. By mid-day, everything was up and running. Again, all the staff involved in this process were professional and helpful.

We are really happy with the quality of the hot tub so far, it looks and feels extremely well built, is well specified, powerful and easy to use. The seven seat configuration works really well for us and glad we decided on this option over the lounger configuration. We also had the WiFi option fitted which makes operation even easier I think.

After sales and advice on maintenance and water quality has been great from Hydro Active and pleased we decided to by from a reputable local dealer for this reason.

So, one week in and we are really pleased with our purchase and Hydro Active. We would thoroughly recommend this company and our Hot tub to prospective buyers.”

Thank you for taking the time to leave such an indepth excellent review.
We always pride ourselves on the customer service we offer to yourselves. We hope that you are still enjoying your time in the tub. Team Hydro :)

“Fantastic service from sales through to delivery. Very happy with the product and feel confident with the after care. Thank you”

Thank you for leave a review. We hope you have many lovely years in your hot tub. Team Hydro :)

“Andy,Katy and the team provide an excellent service we were complete beginners and needed lots of advice and they gave it but we absolutely love our spa,we have a few teething problems and Katy’s been very helpful and hoping to get sorted soon”

Thank you for the review. We are glad to hear you love your hot tub and the service we provided. Happy Hot Tubbing, Team Hydro :)