Hydro-Active Pools & Spas Reviews

4.95 Rating 221 Reviews
99 %
of reviewers recommend Hydro-Active Pools & Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Hydro-Active Pools & Spas Reviews

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

3-5 Church St, Armthorpe,

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Anonymous
Anonymous  // 01/01/2019
Really first class service by engineer , however no letter to remind us that service was due . This has happened for the last 3 years now
We had a prompt service on our hot tub. The service was thorough. Our only disappointment was that we were sure that when we purchased the tub we were advised we would get a chemical starter pack with each service alongside the filters.
Fantastic service today from a great team who know how to look after customers thanks
Excellent service.
Great guys who installed hot tub they were more than happy to explain everything and made sure we were happy before they left
Would be happy to recommend many thanks
Karen & Andrew Simpson
very good service, always professional, and competitively priced
Hi, Thank you for the review. We always like to provide our customers with good service before, during and after. Happy Hot Tubbing :)
Amazing service and installation by Chris.
Thank you for the lovely review. We always pass our feedback onto the relevant members of staff. Team Hydro :)
Excellent customer service, from starting the process of buying to our first service every member of staff has gone above what I would expect.
Hi, Thank you for leaving such an excellent review. Happy Hot Tubbing :)
Always good to talk to Katie and if by chance you get Andy you’ll not get a word in edgeways with all his knowledge about your tub fantastic company to use
Hi, thanks for the review. We pleased we can provide all our customers with all the information you do require about your hot tub. Hope you enjoy many years in your tub . Team Hydro :)
Had my tub from HA for 4 years now they are a pleasure to deal with. Have always been professional punctual and courteous. Usually a few weeks lead-in on service and repair items but that's fine just book in advance. Great service!
Thank you for leaving us such a wonderful review. We are glad you are happy with the services we provide to yourselves. Team Hydro :)
Excellent service all the way through the process
Thank you for the review. We are please you received our excellent service. Happy Hot tubbing :)
After a long over due wait to no fault of Hydo actives own we finally got are dream spare with a great instalation team and great customer service
Hi, Thank You for the review. I'm pleased you are happy with the hot tub and service you received. Happy Hot Tubbing :)
Amazing friendly service from Katy, Chris & Scott!! What a fabulous team who helped us every step of the way. And still continue to do so!! The tub was delayed slightly due to all of restrictions of Covid-19 but wow it was worth the wait!! We are so happy with the tub!! Our Winters won’t be spent all indoors now! Thank you guys with best wishes The Butlers
Thank you so much for the lovely review. We are so pleased to hear that your tub was worth the wait and your happy with everything, including the service your recieved. Happy Hot Tubbing, Team Hydro :)
Fantastic service from the Doncaster team, we had Martin help us today with a maintenance visit, we have not had the tub that long so we still have lots of questions which he was great at answering, nothing was too much bother for him and he went out of his way to make sure we were happy with everything, which we are. A credit to the company!
Thank you for taking the time to leave us a review. We are pleased to hear you had great servie from Martain, Happy Hot Tubbing, Team Hydro :)
Excellent quality hot tub and fitting service from the Hydro-Active Spa team. We did our homework and ended up shopping here and are delighted. Says it all when the company has been established 20+ years.....and no doubt many more successful years will follow.
Thank you for your review. We are pleased you happy with your Hot Tub. Team Hydro :)
Had our Cali hot tub delivered today and love it. Brilliant service all round and would highly recommend this company
Thank you for the review. We are please you had such brilliant service from us. Team Hydro :)
after shopping around and talking to other companies we spoke to the fab sales team at hydro active spas, we found them to be open honest and refreshingly not pressurized at all. this made us feel in control and supported in our choice and that we could trust the team. they were patient and understanding and made us feel valued as customers.

we would not hesitate in recommending this fab company to supply your next spa, they are just amazing form start to finish.very informative , advising s along the way , keeping in touch and being helpful and supportive . well done and massive thank you to all the team especially to Katy always patient and helpful !!!!!

so if your are in the market for a hot tub to chill out in and want a relaxing and stress free experience do not look any further .
Thank you for taking the time to leave such an excellent review. We are pleased you are happy with the service we provided yourselves. Hope you have many years in your Hot Tub. Team Hydro :)
From start to finish everyone we dealt with was knowledgable, helpful and friendly. We were happy from the off with a cracking deal from Alex. Everything was booked in and ran like clockwork, with everyone who came adhering to social distancing. The electrician was very friendly worked tidy. Finally the 2 delivery guys were top notch the tub was round the back and filling up in no time (even though it was a squeeze). Were extremely happy and wont be going anywhere else for help, chemicals and servicing.
Thanks guys.
Thank you for the lovely review. We are glad to hear we provided yourselves with a freindly customer service. We hope you have many wonderful years Hot Tubbing. Team Hydro :)
We purchased a hot tub from Hydro Active in Doncaster and it’s amazing!

We dealt with Alex who was great and really helpful in advising us which was the best spa for us. Did his upmost to get it delivered in a short time frame and communicated with us throughout the process.

I have to say a special thank you to Martin (one of the Engineers from Hydro) he came out to us today and went through absolutely everything we need to know about general daily maintenance and upkeep to get the best performance out of our spa. He’s a really nice guy and nothing was too much trouble!

Would highly recommend!
Thank you for taking your time to leave us such a great review. We are pleased to hear you enjoyed our sevice and the details we provided. Team Hydro :)
We purchased a hot tub, during lock down, thinking we would have to wait until it was all over. But no we have had it delivered and loving it. From the start, with the chat on line through to on site check, electrics, tub delivery and installation and after care with questions, the customer service has been fantastic from Andy, Katy and team. All extremely friendly, helpful. The hit tub is amazing so much better than expected. Definitely recommend this company to purchase from. A bonus even is that my husband who has struggled to sleep, because of muscle pains, for many years has slept very well since purchase. Thank you
Thank you for the review. We are so glad we provided a fanstatic customer service to yourselves. Its also great to hear the benefits that your Hot Tub is having for your husband. Happy Hot Tubbing, Team Hydro :)
Hydro-Active Pools & Spas is rated 4.95 based on 221 reviews