Hydro-Active Pools & Spas Reviews

Name: Hydro-Active Pools & Spas
Address: Hydro Active Spas Branton Garden Centre, Doncaster, Doncaster
Rating: 4.96

5.0 Rating 373 Reviews

99 %

of reviewers recommend Hydro-Active Pools & Spas

Company Reviews

Metrics

Info

5.0

Based on 373 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-Active Pools & Spas:

Hydro-active Pools & Spas have been firmly established within the wet leisure sector since 1998.

We are a family run business with family values, employing a total of 8 employees both on a full time and sub contract basis.

All of our staff are specialists in their professions, whether its construction, electrical or administrative we believe we have a team that is unrivaled in the industry.

Visit Website

Phone:

01302 831006

Email:

sales@hydroactivepools.co.uk

Location:

Hydro Active Spas Branton Garden Centre,
Doncaster
Doncaster
DN3 3QP

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Hydro-Active Pools & Spas 5 star review on 26th October 2020

Mr Backhouse

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and. Straight out to fix and issues.”

Helpful Report

Hi, thank you for leaving us a review. We are pleased you received a good service. Team Hydro :)

“Had mine fitted 3 months ago service was great the 2 guys who came to fit were good but after service not so good first I needed some nn shock didn't have any in stock then wanted some ph strips, didnt have the same ones in stock then was told they never had them , then when asked about my levels he wasn't sure so I went else where to buy my chemicals and strips , shame really as at the beginning I was very happy”

Helpful Report

Hello Bri thank you for taking the time to write this review. Were dissapointed that you rate our afterservice as not so good because of a shortage of products. There is a worldwide issue with the supply of goods associated with hot tubs... this is beyond our control. We do have an on line shop which is managed by another chemical provider, which offers free next day delivery. Duriing this difficult period we have been asking our customers to use the website and even providibg discount codes for customers use. We are very concerned that you were told by a staff member, that they couldnt help with your water treatment question, we have lots of new staff members, with different experience levels, its very important we investigate this and adresss any training issues required. We would appreciate a call from you, so we can investigate this futher. We take any negative feedback very seriously as we very rarely receive any. Once again thank you for bringing this to our attention and we look forward to receiving your further contact.

“Tub great, service from Hydro active has been great also.”

Helpful Report

Thank you Paul for taking the time to leave us a review. We look forward to your ongoing custom. Kind Regards Hydro Active Team

“Good service, very helpful staff”

Helpful Report

Thank you Sarah for taking the time to leave us a review. We look forward to your ongoing custom. Kind Regards Hydro Active Team

“The original sales experience was good. However the sales person Ricky neglected to tell us there was a charge for the Crain delivery and mislead us in a couple of the features on the tub. Katy was great in rectifying these issues and was very helpful. Chia who installed the tub was fantastic. He was very helpful and explained everything really well.”

Helpful Report

“Always pleased with the excellent service. Helpful and Friendly.”

Helpful Report

Thanks for your valued feedback Mrs Procter, your custom over the years is greatly appreciated and we're happy to still be able to offer you back up and support when required.

Hydro-Active Pools & Spas is rated 5.0 based on 373 reviews