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Hurleys Reviews

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Hurleys Reviews

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY daughter loves them just wish a had known they was small made as daughter 10.5 went for 11 and she will be lucky if she even wears them hand full times and wish a had went for 12 gutted as lot money to spend and hardly be worn”

Posted 6 years ago

“Parcel arrived fine and very happy with purchases especially my ted baker purse and communication regarding order etc was prompt but had to return an item and still awaiting refund for item which was sent back more than a week ago, ive just received an email to say product has been returned and a full refund issued to my account, will definitely use this company again and will be recommending it to friends and family as prices alot lot cheaper than the actual branded shop!thanks again”

Posted 6 years ago

“The product itself was great. However, I was disappointed with the click and collect service, as I had to call the store after 2 weeks to find out where my order was! I was then told that it was ready for collection,but I still haven't received the "order ready for collection"email🤔🤔🤔”

Posted 7 years ago

“Good product with a really competitive price. I thought the delivery time could have been shorter.”

Posted 7 years ago

“good service but but could be a bit faster”

Posted 7 years ago

“Please with order however delivery very slow.”

Posted 7 years ago

“It didn't”

Posted 7 years ago

“Product was on sale”

Posted 7 years ago

“Good quality lovely shirt, delivered fairly quickly. However returns process is a faff, & you have to pay for returns postage which seems to be an our dated approach to online shopping so disappointed with that”

Posted 7 years ago

“Great service!”

Posted 7 years ago

“Not as comfortable as my real leather. I.e between the toes”

Posted 7 years ago

“Very slow delivery and not kept updated”

Posted 7 years ago

Read Hurleys Reviews

Dear Aaron Thank you for your comments I have attached the click and collect information for you , it does state 2 to 5 days from order to collect, i am sorry for any confusion please see below: Collect your Web order from one of our stores (2-5 days from order) Select one of the stores at checkout You will be notified by email once your order is ready for collection. You then have seven days to collect your goods. I can see we did meet this deadline, I am very sorry however that you were dissatisfied with our click and collect service. apologies again Hurley web team

Posted 7 years ago

“Shipping unnecessarily long compared to other sellers. As a buyer I want to know where the product is made as I may prefer not to purchase products from regions I consider not to par in quality.”

Posted 7 years ago

“Communication was very good with customer service, only issue was jacket still had security tag attached when it arrived which will make me think twice about using them again.”

Posted 7 years ago

“Think I was sold children Uggs as they were shorter and very tight than my previous Uggs”

Posted 7 years ago

Read Hurleys Reviews

Hi Michelle Thank you for your review, i have double checked your order and can confirm that it was the ladies Uggs you had ordered from us, the label on the inside of the boots should confirm this for you. please contact us directly if you have any further concerns thank you Hurleys web team hope this helps

Posted 7 years ago

“I paid extra for next day delivery, it did not arrive the next day”

Posted 8 years ago

Read Hurleys Reviews

Hi Samantha, Thank you for your review, unfortunately your order placed at 5:42 pm on the eve of the 10th of May missed our next day deadline of 12pm lunchtime, it was shipped on the next available day the 11th and i can see delivered on the 12th of May, i do apologies for any confusion , this date should have been displayed at checkout for you, apologies if you missed this, please view the delivery section of our home page for the full terms and conditions. apologies again Hurley web team

Posted 8 years ago

“Received a confirmation email however never received an email confirming my item was in store. When I when to pick this up after telephoning the store I was directed to three till points before someone give me my order”

Posted 8 years ago

“Very good prices and product but the communication leaves a lot to be desired. Tried tring over a dozen times but no answer, even the stores couldn't get through. Overall good but not great.”

Posted 8 years ago

“The staff at Harley's in Bolton were very nice when I went to pick my boots up, when I took them back as they did not fit they was very 'iffy' and seemed un interested in me wanting to return the boots, my mum has also had this problem.”

Posted 8 years ago

“Ordered a watch fro my wife's christmas present, as Hurleys had the best price compared to the same item on the high street. Delivery was quick, and the watch itself was lovely and in brand new condition. However, the outer packaging box was torn, and the watch box itself has slight damage to the corners, though not too bad. This is disappointing, given the watch it a christmas gift, and the outer packaging make it appear 2nd hand. The watch was well packed in bubble wrap and poly parcel bag, so this damage must have occurred prior to packaging, not during transit. Hurleys have been advised,and said they will try to source a new outer box, but nothing forthcoming so far. A pleasant purchase experience has been spoiled by damaged packaging, for a watch which wasn't cheap.”

Posted 8 years ago

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Hurleys is rated 4.5 based on 5,106 reviews