Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the colour that was shown on web site, when ordering.”

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Posted 4 years ago

“Delivery was quick, unfortunately the jacket i bought was far to small even though I bought a size up to what I normally buy. Hurleys seems to be the only company That I have used that doesn’t refund the delivery cost and it doesn’t have a free returns option via post either.”

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Posted 4 years ago

“Okay delivered quite quickly. No effort to put in Hugo Boss bag which is poor.”

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Posted 4 years ago

“Xxxxxxxxxx”

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Posted 4 years ago

“The ugg moccin slippers are lovely although the sizes came up small I’m normally a 5 half so I got a 6 ... of which I found to be more like a 5 ... wish I’d got a 7”

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Posted 4 years ago

“The shoes are good however I had difficult time with hurleys in confirming the purchase and the staff in the phone is not polite.”

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Posted 4 years ago

“both items ordered were presents and one wasnt available - i received a refund without any problems but maybe the item shouldnt have been avaiabe on the website.”

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Posted 5 years ago

“Took a while to arrive. Delivery times very poor Dispatch and delivery confirmation is very poor Item had missing extra straps inside.”

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Posted 5 years ago

“Good prices, pretty speedy delivery. Automated communication. All good. BUT: zero response to a question asked by email about a technical detail of an item I'd bought. Luckily the item arrived and answered the question for me.”

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Posted 5 years ago

“Material easy pulled and plucked would not recomend if wasn’t in the sale”

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Posted 5 years ago

Hi Thank you for your review, Apologies please contact us directly with the nature of your complaint regarding the trainers you have purchased and we will of course look into this for you. thank you Hurleys

Posted 5 years ago

“good product range and prices reasonable in today's market , but web service is shocking - difficult to access and no notification of delivery of my item to store - had to request password reset twice and contact customer services before I found out my parcel had been ready almost a week. Collected the item but unfortunately had to send back due to wrong sizing - refund took too long to process and I was still getting e-mails telling me my item had been dispatched after I had already picked it up and sent it back - needs some serious tweaking”

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Posted 5 years ago

“Great deal, however Ted baker dress was forced through letter box in a polythene bag. If I had ordered directly from the Ted Baker website, the packaging would have been much more special. Not everyone’s priority I appreciate, but I would’ve liked a little more care and detail.”

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Posted 5 years ago

“Delivery very quick, loved my purchase but never received the free lulu Guinness make up bag as advertised on your site when spending “x” amount on lulu Guinness products so very disappointed”

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Posted 5 years ago

“Revising my review because you responded to my late package complaint promptly. However, tracking shows me that my package got to LA 5 days ago, and then updated today saying it continued on and just now got to Puerto Rico. Why? Why did the package keep going to PR? I live in LA! You need a better system then USPS. I purchase clothes from another website in the uk and shipping cost seventeen dollars and arrived in 3 days. I guess I'm just upset because I ordered the coat on Cyber Monday for my brother's present and it looks like it now will not arrive by Christmas.”

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Posted 5 years ago

Hi Stephen, thank you for your review, i can see your parcel is showing regular tracking please view with usps.com, apologies there are long international delays at the moment, but your parcel is still guaranteed for Christmas delivery, apologies again Hurleys

Posted 5 years ago

“Still waiting on my damn coat!! It’s been thee weeks!”

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Posted 5 years ago

“I am not happy that a purchase of £65,00 will get a free delivery if it is non sale item yet spending £150,00 on sale item I still had to pay for delivery. That is a meaningless policy. The customer service that I contacted was not even polite. I felt the attitude in the mail was very poor.”

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Posted 5 years ago

“Really good but they couldn’t add points to my Hurley card in shop and it wouldn’t accept it online”

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Posted 5 years ago

“Got an unsolicited email from Hurleys....no idea what I bought but I'm sure it was very nice!”

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Posted 5 years ago

Thank you for you review. we wouldn't want to spoil a possible Christmas present . Hurleys

Posted 5 years ago

“The service and communication was really fast and also nice and helpfull. The delivery was a farce. GLS is not able to deliver the goods as mentioned in theire tracking system. It is not your fault, but you should change your delivery partner. In the end you were quiet obligingnes, because the shoes had some issues. Overall, good service, ok product, but bad delivery.”

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Posted 5 years ago

Thank you for your review, I am very sorry there was a delay with receipt of your order. apologies again

Posted 5 years ago

“The item arrived as it was described. Delivery time was longer but responses to emails were quick. Price was higher compared to some other retailers. Product had some damages which was fully explained by an email but unfortunately only 10% discount was offered for a damaged last item.”

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Posted 5 years ago

Thank you for your kind review, unfortunately as the product was already reduced in our sale we were unable to reduce further than that, but we do hope you are happy with it, apologies again Hurleys

Posted 5 years ago

Hurleys is rated 4.5 based on 5,106 reviews