“Humax customer services will do anything to avoid the responsibility of replacing a faulty item that is within their guarantee period.
The item is 1,5 years old and was supplied after the original was destroyed by a direct lightning strike.
Now the RF output is not working and Humax are insisting that my insurance company own the guarantee and are responsible for making any claim.
As you can imagine I have no chance that this will happen and Humax know this.”
“I had an existing Humax FVP 5000T box replaced after a lightning strike. It was replaced approximately one and a half years ago and all details were covered/approved by my insurance company.
It has gone wrong and Humax are insisting that I produce a rceipt before they will replace the box under the guarantee.
My insurance company can't locate a receipt and now Humax are insisting that my insurance company are owners of the guarantee and they must make the claim ----- this is not likely to happen and Humax know this.
I feel totally let down by Humax who, instead of trying to help, are trying to avoid any respnsibility.
I am now faced with a £200 plus bill for something that Humax should cover.”
“Last night tried repeatedly with different cards to buy a Humax box . Rejected each time . I know my cards are good ( I clear all cards automatically each month ) and my bank accounts are very healthy . Today I used my cards elsewhere , no problem . Tried Humax Direct again , same result , rejecting my cards . I have to go elsewhere .”
“i was sent a humax freeview HDR 2000T the harddrive was very noisey so much so the
customer wanted a replacement which you sent me,but the replacement was just as noisey, the customer wanted his money back which i gave him.When i rang humax direct to return the second box and get my money back i was told that humax direct do not give refunds so now i am left with a hdr 2000t box i cannot use and also the cost of a
humax hdr 2000t receiever. iam not a happy customer and will not be selling Humax
receivers while this is left unresolved.
mr m Pudney,
27 water st
office 01725 517941.
“Only used for a couple of days as it kept freezing, however my issue was with your staff member that I spoke to on the phone. Quite possibly the worst customer service I have ever experienced! Because of his attitude I asked for a refund not exchange and I certainly would not recommend the company.”
“I spent £30 and bought a new remote Humax RM-L08 due to the buttons on the original one (3 months old) starting to fail and was getting incredibly frustrating to change TV channels (this is the first time I have ever had this problem with any tv unit and I wasn't expecting it to happen). The new remote was fine for around 1 week and is now failing. Because of this, I hate this unit and should not have bought it. This is a good reason to migrate from freeview to Virgin or Sky. Humax remotes just dont seem to work smoothly.”
“The programme display kept freezing and the only way to proceed was to disconnect the supply lead. In addition the programme guide display was very difficult to read as it had the current tv picure as background. Very poor in all respects compare with our older freesat Humax. Returned product for refund after two days.”
“Humax Direct are breaking the law.
Whilst I agree with the ‘Which’ review, the EPG problem can be got around by muting the sound & if desired tuning to a non-broadcasting channel to get a virtually blank screen.
The functions are terrible. I tried to return the product but as I had purchased it from ‘Humax Direct’ they told me I could not as 7 days had passed. I signed up to ‘Which Legal’ who helped me sort it out.
Following legal advice from ‘Which’ I threatened them with ‘Breach of Contract’ (Consumer Contracts Regulations 2013) & referring it to my Credit Card company. They then agreed to refund.
Warning, don’t purchase anything from Humax Direct. If you want to buy a Humax, do so from a reliable retailer e.g. Argos, Amazon etc. that have a sensible returns policy.”
“Very disappointed. Wanted to record/watch up to 5 progs, otherwise happy with our existing Humax Freeview box. This one:-
*has no programme info in the guide so we have no idea of content,
* the guide is hard to read over moving programme screen (much better with small pic in top r/hand corner and blue background
* we preferred a list of recorded progs which were easy to read then play or delete, Now there are icons with irrelevant pictures and fairly small print titles.
* if we pause a prog which is also recording, then it cuts off before the end and we have to find the recording and watch the end of the programme, usually just at the climax of the drama.
Apart from the 5 prog facility we would put this in the bin and use our old box.
As I said, so disappointed in our Christmas treat to ourselves. Why, o why did you change so many good features?”