“Navigating program guide slow and cumbersome especially changing day and navigating between past programmes and future programmes. It is not explained in the manual which is itself poor. Changing channel is slow, up to 5 seconds!!! When you pause the display remains on the screen impeding viewing. You can't play current BBC programs from the start in iPlayer only watch live.
Using the remote to navigate the various features and menus is cumbersome and not easy for the less techy users. The recording of up to 4 programmes at once and playback is excellent.”
“Replacement Humax remote control delivered promptly by you and working correctly. However, we feel that the original remote control should have functioned properly for a much longer period than three years. We haven't experienced such a failure before in a Humax or any other make.”
“We did find the format different from our old Humax and quite confusing compared to the old one.The instructions were not user friendly,so it has been a matter of trial and error.The lettering ,grey,white on black background is difficult to read.I think we are getting more used to it now”
“Once we received a working box it was easy to set up and we haven't looked back. The first box didn't work but was replaced within two days by a new box free and return post taken care of. An excellent experience.”