“Humax customer services will do anything to avoid the responsibility of replacing a faulty item that is within their guarantee period.
The item is 1,5 years old and was supplied after the original was destroyed by a direct lightning strike.
Now the RF output is not working and Humax are insisting that my insurance company own the guarantee and are responsible for making any claim.
As you can imagine I have no chance that this will happen and Humax know this.”
“I had an existing Humax FVP 5000T box replaced after a lightning strike. It was replaced approximately one and a half years ago and all details were covered/approved by my insurance company.
It has gone wrong and Humax are insisting that I produce a rceipt before they will replace the box under the guarantee.
My insurance company can't locate a receipt and now Humax are insisting that my insurance company are owners of the guarantee and they must make the claim ----- this is not likely to happen and Humax know this.
I feel totally let down by Humax who, instead of trying to help, are trying to avoid any respnsibility.
I am now faced with a £200 plus bill for something that Humax should cover.”
“Last night tried repeatedly with different cards to buy a Humax box . Rejected each time . I know my cards are good ( I clear all cards automatically each month ) and my bank accounts are very healthy . Today I used my cards elsewhere , no problem . Tried Humax Direct again , same result , rejecting my cards . I have to go elsewhere .”
“i was sent a humax freeview HDR 2000T the harddrive was very noisey so much so the
customer wanted a replacement which you sent me,but the replacement was just as noisey, the customer wanted his money back which i gave him.When i rang humax direct to return the second box and get my money back i was told that humax direct do not give refunds so now i am left with a hdr 2000t box i cannot use and also the cost of a
humax hdr 2000t receiever. iam not a happy customer and will not be selling Humax
receivers while this is left unresolved.
mr m Pudney,
27 water st
office 01725 517941.
“This was a replacement for the original where some of the buttons had stopped working.I had to phone up to get help in setting it up with the recorder. Although the help on the phone was very good as usual, there should have been instructions with the remote on how to link it with the recorder.”
“The location recording feature turned out not to work unless your phone has GPS and mobile data turned on, so I just switch it on in the app when needed. It notifies you at least twice a day when switching between inrfa-red and daylight (& vv). I've also reduced the sensitivity as it switched on for a small moth about 3m away. Y-Cam users are now being charged £3/month per camera. I'm hoping the Humax version will remain free as in their terms & conditions otherwise the camera will be useless as there's no alternative means of seeing recordings.”