“Not had a good experience, No one seems to know what they are doing. They have no idea what is wrong with your box and won't take it back and refund you”
“Navigating program guide slow and cumbersome especially changing day and navigating between past programmes and future programmes. It is not explained in the manual which is itself poor. Changing channel is slow, up to 5 seconds!!! When you pause the display remains on the screen impeding viewing. You can't play current BBC programs from the start in iPlayer only watch live.
Using the remote to navigate the various features and menus is cumbersome and not easy for the less techy users. The recording of up to 4 programmes at once and playback is excellent.”
“I bought an FVP-5000T after my HDR-FOX T2 died. The product is, in a word, rubbish. It has much less functionality than the HDR-FOX T2, and what it does do, it does badly in comparison. I contacted customer support who were only able to confirm that the functions I wanted were not there. I finally said that I was so disappointed that I would like to return the FVP-5000T. Since then, my emails are being ignored, and I have had no response to confirm whether or not I can return it.
In summary, I am very surprised that Humax have produced such a poor product in comparison to the HDR-FOX T2, and even more so that a company with the reputation of Humax do not seem to care. Whether or not I can eventually return this recorder, I will not be using it, and I am looking at alternatives. I will definitely not be buying another Humax!”
“I bought a FVP 5000 T and would not recommend this product. To start with it’s difficult to see the red or blue light to see if the set is on. It is extremely slow In general. The
search options are extremely disappointing......I am extremely disappointing and would not recommend Humax and will not be purchasing Any product of theirs in the future.”
“Humax customer services will do anything to avoid the responsibility of replacing a faulty item that is within their guarantee period.
The item is 1,5 years old and was supplied after the original was destroyed by a direct lightning strike.
Now the RF output is not working and Humax are insisting that my insurance company own the guarantee and are responsible for making any claim.
As you can imagine I have no chance that this will happen and Humax know this.”
“I had an existing Humax FVP 5000T box replaced after a lightning strike. It was replaced approximately one and a half years ago and all details were covered/approved by my insurance company.
It has gone wrong and Humax are insisting that I produce a rceipt before they will replace the box under the guarantee.
My insurance company can't locate a receipt and now Humax are insisting that my insurance company are owners of the guarantee and they must make the claim ----- this is not likely to happen and Humax know this.
I feel totally let down by Humax who, instead of trying to help, are trying to avoid any respnsibility.
I am now faced with a £200 plus bill for something that Humax should cover.”
“Too early to review, but all seems good at the moment. Remote control needs to be improved as it will only turn on the STB and the TV. Needs to switch on Amplifier and DVD player.”
