I had an existing Humax FVP 5000T box replaced after a lightning strike. It was replaced approximately one and a half years ago and all details were covered/approved by my insurance company. It has gone wrong and Humax are insisting that I produce a rceipt before they will replace the box under the guarantee. My insurance company can't locate a receipt and now Humax are insisting that my insurance company are owners of the guarantee and they must make the claim ----- this is not likely to happen and Humax know this. I feel totally let down by Humax who, instead of trying to help, are trying to avoid any respnsibility. I am now faced with a £200 plus bill for something that Humax should cover.