innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,336 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

innergy Group Ltd 5 star review on 8th November 2022

Michael Tempest

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very positive experience when I called up with an enquiry with this company! Keeley and Honor were a massive help in assisting me with my questions. They were unbelievably patient and had great communication skills! I highly recommend this company and their products.”

Helpful Report

Posted 5 months ago

Hi Jessica, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. Many thanks for taking the time to review innergy and the service Keeley and Honour provided. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy team

Posted 5 months ago

“Super serv8ce and fantastic people to do business with”

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Posted 1 week ago

“Fab service from Gary @ Goole”

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(Goole) - Posted 1 week ago

“Excellent help and information was provided.”

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(Manchester) - Posted 2 weeks ago

Hi, Thank you for reviewing innergy and the service we have provided you with. We appreciate the brilliant five stars! All the best, The innergy Team

Posted 1 week ago

“Very good efficient service”

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(York) - Posted 3 weeks ago

Hi, Thank you for taking the time to review innergy and the service we provide you with. Thank you, also, for the amazing 5 star rating! All the best, The innergy Team

Posted 3 weeks ago

“Fab service as usual from Gary @ Goole”

Helpful Report

(Goole) - Posted 3 weeks ago

Hi Fiona, Thank you for taking the time to review our services at the Goole depot and rating us a fab 5 stars. All the best, The innergy team

Posted 3 weeks ago

“Excellent service from Gary @ Goole”

Helpful Report

(Goole) - Posted 1 month ago

Hi Fiona, Thank you for leaving a review of the service we provided you with at our Goole depot. All the best, The innergy team

Posted 3 weeks ago

“Very poor service with late deliveries and poor system of tracking cylinders, which resulted in being over-charged for rentals. When disputed, innergy refused to engage with us and threatened immediate court action through a CCJ. Very aggressive action and no intention of working to resolve issues. Will never use again.”

Helpful Report

Posted 1 month ago

Hi, Thank you for providing us with feedback. We are disappointed that you have raised concerns in relation to our delivery service as we take great pride in meeting the expectations of our customers. Unfortunately, we have been unable to locate any previous queries from you in relation to our delivery service. We would welcome the opportunity to investigate this matter further if you are able to provide us with specific examples of the instances to which you refer. innergy complete periodic cylinder reviews and cylinder statements are produced based on invoices and delivery notes produced at point of delivery. innergy does not charge any rental for cylinders used with a supply agreement. Issuing a CCJ is the very last step to take in the case of unreturned cylinders and something that we try to avoid. We are sorry that this is the action we had to take, and we are grateful you were able to settle the invoice. Kind Regards, The innergy Team

Posted 1 month ago

“How lovely to deal with such friendly, happy people, Clare and Honor were awesome and made the experience quick and easy. Sam was really helpful in deciding what gas I needed.”

Helpful Report

(Leeds) - Posted 1 month ago

Hi David, Thank you for reviewing innergy and the service we provide you with. We're really pleased our friendly team in Leeds were able to help! All the best, The innergy Team

Posted 3 weeks ago

“Very polite and friendly staff”

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(Manchester) - Posted 1 month ago

Hi, Thank you for the fantastic review and 5-star rating. All the best, The innergy team

Posted 3 weeks ago

“I have had a gas stove and bottles deliverd by Flo Gas York. Mark at the branch has been incredibly helpful and informative. Highly recommended”

Helpful Report

(York) - Posted 1 month ago

Hi David, Thank you for taking the time to review innergy and the service our York depot manager, Mark, has provided you with. It's great to hear that Mark was able to answer any queries you had and explain anything needed. Our team of friendly experts are always on hand to help! All the best, The innergy Team

Posted 3 weeks ago

“Very good service 10out of 10”

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(Knottingley) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 3 weeks ago

“Great service, very helpful. Gas bottle as advertised”

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(Knottingley) - Posted 1 month ago

Hi Ed, Thank you for leaving a review of the service we provided you with, we appreciate your feedback. All the best, The innergy team

Posted 3 weeks ago

“The gas bottle delivery was completed without a problem, but I asked for advice on some maintenance work required on the tubing and indicator, and despite ringing a 2nd time to ask for this, I have still not recieved it.”

Helpful Report

(York) - Posted 1 month ago

Hi, Thank you for providing innergy with feedback, we appreciate this. You mention that you have asked for some advice on the maintenance work required on the tubing and indicator for your LPG equipment and we can confirm that the driver has inspected your pigtails for you and there didn’t seem to be any visual damage. We apologies if you have not been informed that this check was done. Please could you contact our Head Office and ask for Niamh who will help with your query further. We may have to pass on contact details for an LPG engineer who may be able to further advise. We want to further apologies for the delay in response. All the best, The innergy Team

Posted 1 month ago

“Very friendly, helpful credit to the staff would recommend to anyone”

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(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 3 weeks ago

“Excellent service. Always willing to help”

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(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team

Posted 3 weeks ago

“Very efficient and kindly service. Nothing too much trouble.”

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(York) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. We're really pleased we were able to help! All the best, The innergy team

Posted 3 weeks ago

“Quick and Easy”

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(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team

Posted 3 weeks ago

“Amazing customer service at Innergy from reception to getting the gas in the vehicle! Very happy with the service provided and highly recommend. Gas bottles always in good condition and never had a problem wth stock!”

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(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and the service we have provided you with. We're really appreciate your feedback in relation to your service and our stock levels. We aim to maintain high stock levels to make sure we always have the gas in that or customers need! All the best, The innergy

Posted 3 weeks ago

“Great service 👏”

Helpful Report

(York) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team

Posted 3 weeks ago

“Always helpfull good customer service both at the office and also the yard. Only problem - Too many questionaires 🤣”

Helpful Report

(Knottingley) - Posted 1 month ago

Hi, Thank you for providing innergy with feedback, we really appreciate it. We are always consciously trying to gain feedback in order to improve our services. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy Team

Posted 3 weeks ago

innergy Group Ltd is rated 4.9 based on 2,336 reviews