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innergy Group Ltd Reviews

4.9 Rating 2,336 Reviews
99 %
of reviewers recommend innergy Group Ltd
4.9
Based on 2,336 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read innergy Group Ltd Reviews

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

Write Your review

innergy Group Ltd 5 star review on 20th January 2023
19kg Commercial Propane Customer
innergy Group Ltd 5 star review on 20th January 2023
11kg Propane Customer
innergy Group Ltd 5 star review on 20th January 2023
11kg Propane Customer
innergy Group Ltd 5 star review on 20th January 2023
All Driveways
innergy Group Ltd 5 star review on 15th December 2022
Lesley And Ian
innergy Group Ltd 5 star review on 8th November 2022
Michael Tempest
innergy Group Ltd 5 star review on 8th November 2022
Michael Tempest
9
Anonymous
Anonymous  // 01/01/2019
I had a very positive experience when I called up with an enquiry with this company! Keeley and Honor were a massive help in assisting me with my questions. They were unbelievably patient and had great communication skills! I highly recommend this company and their products.
Helpful Report
Posted 5 months ago
Hi Jessica, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. Many thanks for taking the time to review innergy and the service Keeley and Honour provided. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy team
Posted 5 months ago
Super serv8ce and fantastic people to do business with
Helpful Report
Posted 1 week ago
Fab service from Gary @ Goole
Helpful Report
(Goole) - Posted 1 week ago
Excellent help and information was provided.
Helpful Report
(Manchester) - Posted 2 weeks ago
Hi, Thank you for reviewing innergy and the service we have provided you with. We appreciate the brilliant five stars! All the best, The innergy Team
Posted 1 week ago
Very good efficient service
Helpful Report
(York) - Posted 3 weeks ago
Hi, Thank you for taking the time to review innergy and the service we provide you with. Thank you, also, for the amazing 5 star rating! All the best, The innergy Team
Posted 3 weeks ago
Fab service as usual from Gary @ Goole
Helpful Report
(Goole) - Posted 3 weeks ago
Hi Fiona, Thank you for taking the time to review our services at the Goole depot and rating us a fab 5 stars. All the best, The innergy team
Posted 3 weeks ago
Excellent service from Gary @ Goole
Helpful Report
(Goole) - Posted 1 month ago
Hi Fiona, Thank you for leaving a review of the service we provided you with at our Goole depot. All the best, The innergy team
Posted 3 weeks ago
Very poor service with late deliveries and poor system of tracking cylinders, which resulted in being over-charged for rentals. When disputed, innergy refused to engage with us and threatened immediate court action through a CCJ. Very aggressive action and no intention of working to resolve issues. Will never use again.
Helpful Report
Posted 1 month ago
Hi, Thank you for providing us with feedback. We are disappointed that you have raised concerns in relation to our delivery service as we take great pride in meeting the expectations of our customers. Unfortunately, we have been unable to locate any previous queries from you in relation to our delivery service. We would welcome the opportunity to investigate this matter further if you are able to provide us with specific examples of the instances to which you refer. innergy complete periodic cylinder reviews and cylinder statements are produced based on invoices and delivery notes produced at point of delivery. innergy does not charge any rental for cylinders used with a supply agreement. Issuing a CCJ is the very last step to take in the case of unreturned cylinders and something that we try to avoid. We are sorry that this is the action we had to take, and we are grateful you were able to settle the invoice. Kind Regards, The innergy Team
Posted 1 month ago
How lovely to deal with such friendly, happy people, Clare and Honor were awesome and made the experience quick and easy. Sam was really helpful in deciding what gas I needed.
Helpful Report
(Leeds) - Posted 1 month ago
Hi David, Thank you for reviewing innergy and the service we provide you with. We're really pleased our friendly team in Leeds were able to help! All the best, The innergy Team
Posted 3 weeks ago
Very polite and friendly staff
Helpful Report
(Manchester) - Posted 1 month ago
Hi, Thank you for the fantastic review and 5-star rating. All the best, The innergy team
Posted 3 weeks ago
I have had a gas stove and bottles deliverd by Flo Gas York. Mark at the branch has been incredibly helpful and informative. Highly recommended
Helpful Report
(York) - Posted 1 month ago
Hi David, Thank you for taking the time to review innergy and the service our York depot manager, Mark, has provided you with. It's great to hear that Mark was able to answer any queries you had and explain anything needed. Our team of friendly experts are always on hand to help! All the best, The innergy Team
Posted 3 weeks ago
Very good service 10out of 10
Helpful Report
(Knottingley) - Posted 1 month ago
Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team
Posted 3 weeks ago
Great service, very helpful. Gas bottle as advertised
Helpful Report
(Knottingley) - Posted 1 month ago
Hi Ed, Thank you for leaving a review of the service we provided you with, we appreciate your feedback. All the best, The innergy team
Posted 3 weeks ago
The gas bottle delivery was completed without a problem, but I asked for advice on some maintenance work required on the tubing and indicator, and despite ringing a 2nd time to ask for this, I have still not recieved it.
Helpful Report
(York) - Posted 1 month ago
Hi, Thank you for providing innergy with feedback, we appreciate this. You mention that you have asked for some advice on the maintenance work required on the tubing and indicator for your LPG equipment and we can confirm that the driver has inspected your pigtails for you and there didn’t seem to be any visual damage. We apologies if you have not been informed that this check was done. Please could you contact our Head Office and ask for Niamh who will help with your query further. We may have to pass on contact details for an LPG engineer who may be able to further advise. We want to further apologies for the delay in response. All the best, The innergy Team
Posted 1 month ago
Very friendly, helpful credit to the staff would recommend to anyone
Helpful Report
(Leeds) - Posted 1 month ago
Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team
Posted 3 weeks ago
Excellent service. Always willing to help
Helpful Report
(Leeds) - Posted 1 month ago
Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team
Posted 3 weeks ago
Very efficient and kindly service. Nothing too much trouble.
Helpful Report
(York) - Posted 1 month ago
Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. We're really pleased we were able to help! All the best, The innergy team
Posted 3 weeks ago
Quick and Easy
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(Leeds) - Posted 1 month ago
Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team
Posted 3 weeks ago
Amazing customer service at Innergy from reception to getting the gas in the vehicle! Very happy with the service provided and highly recommend. Gas bottles always in good condition and never had a problem wth stock!
Helpful Report
(Leeds) - Posted 1 month ago
Hi, Thank you for taking the time to review innergy and the service we have provided you with. We're really appreciate your feedback in relation to your service and our stock levels. We aim to maintain high stock levels to make sure we always have the gas in that or customers need! All the best, The innergy
Posted 3 weeks ago
Great service 👏
Helpful Report
(York) - Posted 1 month ago
Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team
Posted 3 weeks ago
Always helpfull good customer service both at the office and also the yard. Only problem - Too many questionaires 🤣
Helpful Report
(Knottingley) - Posted 1 month ago
Hi, Thank you for providing innergy with feedback, we really appreciate it. We are always consciously trying to gain feedback in order to improve our services. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy Team
Posted 3 weeks ago
innergy Group Ltd is rated 4.9 based on 2,336 reviews