innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.95

5.0 Rating 2,150 Reviews

99 %

of reviewers recommend innergy Group Ltd

5.0

Based on 2,150 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

innergy Group Ltd 5 star review on 8th November 2022

Michael Tempest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order due for delivery on 16th January 2024 before 11am, rang to find out when coming, left message to ring us if unable to deliver, could they contact us on wednesday 17th, no reply to my message, then delivered 18th January out of the blue with no explanation. We have never had any problems in the past, they have even rang us before if they were going to be late, so don't know what happened this time.”

Helpful Report

(Goole) - Posted 3 months ago

Hi there, Thank you for taking the time to review your current experience with innergy at our Goole depot. We apologise for the delay in coming back to you, we have been investigating the issues that you encountered with your gas delivery. We pride ourselves on customer delight and getting the gas to the customer when they require, we apologise on this occasion that we have failed to do this. Gary our Goole Depot Manager was on annual leave last week, we had a contractor member of staff covering the depot, your gas order was on for 16th as planned however was moved to 18th January without notifying you. The staff member covering the depot should have called to notify you for which we apologise sincerely. We hope that this hasn’t caused you any inconvenience. Kind regards, The innergy team

Posted 2 months ago

“Helpful and friendly service”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for leaving a review of the service we provided you with at our York depot. All the best, The innergy team

Posted 1 year ago

“Quicker Deliveries More stock Deliveries more often Running out very quickly”

Helpful Report

(Leeds) - Posted 2 years ago

Hi there, Thank you for taking the time to review innergy. We have passed your feedback on and Luke our Business Development Manager will be in touch to discuss reviewing your stock level. All the best, The innergy team

Posted 2 years ago

“Gas Bottles do not seem to last long.”

Helpful Report

(Dewsbury) - Posted 4 years ago

Hi Millar, We would love to have a chat with you about your review in respect of your gas not lasting as long as you would expect. We pride ourselves in delighting our customers, and we would like to offer help and advice on your usage to see if this helps. Please do get in touch with us. The innergy team

Posted 3 years ago

“Gas bottles do not seem to last long”

Helpful Report

(Dewsbury) - Posted 4 years ago

“Deliveries always reliable. Invoicing not so good as the system used cannot be opened first time. Not sure Re. price as I haven't compared recently.”

Helpful Report

Posted 4 years ago

Hi Mr Boyle, Thank you for taking the time to leave us a reviews. All of our invoices are all PDF documents generated by our software but we have been informed by our IT team that some of our customers have settings which make the document appear as a windatt file or the email arrives with no attachment. I understand it has something to do with the text rich or HTML format of the message received. As this is happening please just reply to the invoice email and hopefully we will be able to resend the email direct from our mail box and you'll have what you need. In the meantime if you need anything else at all please don’t hesitate to contact us. Best regards, the innergy team.

Posted 4 years ago

“Disappointed to find the gas prices have increased so quickly when we have just had to go through the change of supplier to keep the cost down. Feel very let down”

Helpful Report

Posted 4 years ago

Thank you for taking the time to provide us with your feedback. It is greatly appreciated. In response to your query regarding our change of supplier in March 2019, one of the reasons behind the change was in order to avoid a huge price increase that our previous supplier was trying to force upon us. If we had accepted the increase then we would have had no alternative but to implement a much larger price increase on Tuesday 2nd April (over six months ago). We felt that this was yet another unwarranted increase in a succession of unwarranted increases. By moving to a new supplier, we have been able to delay and reduce the imminent increase that our previous supplier was trying to force upon us. As a result of changing supplier we were able to secure a several month price freeze which we happily extended to our customers including yourself. Up until the 2nd September 2019, it had been over fifteen month since innergy introduced a price increase. During that period, other suppliers have increased their prices by two, three and even four times. innergy will always use our buying strengths to the advantage of our customers. We always endeavour to ensure that our prices are amongst the lowest around and that our deliveries are reliable and friendly. Certainly, in our recent independently conducted Customer Delight survey 100% of customers surveyed would recommend innergy. We are extremely grateful for your continued custom.” Kind Regards, Luke Business Development Manager

Posted 4 years ago

innergy Group Ltd is rated 5.0 based on 2,150 reviews