innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,555 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 15th May 2025

John Ellwood

innergy Group Ltd 5 star review on 12th May 2025

Snack Van

innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff and very helpful”

Helpful Report

(Manchester) - Posted 4 weeks ago

Thank you! We're so glad our friendly team makes ordering easy. We really appreciate your support! All the best, The Innergy Team

Posted 2 weeks ago

“We only use Innergy for gas cylinders for the cooker but they always deliver promptly and will install for us so that service is very good. However, the fittings on the tanks are getting old and although still in good condition it was decided to replace them. Easier said than done we have been waiting for 8 or 9 months and still no replacement in spite of checking with them.”

Helpful Report

(York) - Posted 4 weeks ago

Hi Mrs Webster, Thank you for your feedback and for choosing Innergy for your gas cylinder needs. We're glad to hear you’ve been happy with our service. We also want to sincerely apologise for the delay in replacing the fittings. We're pleased to let you know that we’ve since spoken with you directly and have sourced the part you need. We appreciate your patience and the opportunity to make things right. All the best, The innergy Team

Posted 2 weeks ago

“Friendly staff on the phone line......friendly delivery men...it can take a while sometimes for the phone to e answered...all in all a good firm to do business with!! Carol Wells.”

Helpful Report

(Goole) - Posted 1 month ago

Hi Carol, Thank you for your kind and honest review. We're really pleased to hear you've had positive experiences with both our phone team and delivery drivers. We also appreciate your patience and the helpful note about call wait times - we're always looking for ways to improve and we take this feedback on board. All the best, The innergy Team

Posted 1 month ago

“Would be really useful if you had an on line portal to order gas on and pay for securely”

Helpful Report

(York) - Posted 1 month ago

“Very good driver - he was very helpful”

Helpful Report

(Goole) - Posted 1 month ago

Hi Valerie, Thank you for your feedback, we're really pleased our driver was able to help! All the best, The innergy Team

Posted 1 month ago

“Excellent service, reliability good”

Helpful Report

(Leeds) - Posted 3 months ago

Hi, Thank you for reviewing innergy. We really appreciate your feedback! All the best, The innergy Team

Posted 3 months ago

“On time, always correct, as requested, efficient organisation.”

Helpful Report

(York) - Posted 4 months ago

Hi, Thank you for leaving innergy a review, we appreciate your feedback. All the best, The innergy Team

Posted 3 months ago

“The gas bottle delivery was completed without a problem, but I asked for advice on some maintenance work required on the tubing and indicator, and despite ringing a 2nd time to ask for this, I have still not recieved it.”

Helpful Report

(York) - Posted 7 months ago

Hi, Thank you for providing innergy with feedback, we appreciate this. You mention that you have asked for some advice on the maintenance work required on the tubing and indicator for your LPG equipment and we can confirm that the driver has inspected your pigtails for you and there didn’t seem to be any visual damage. We apologies if you have not been informed that this check was done. Please could you contact our Head Office and ask for Niamh who will help with your query further. We may have to pass on contact details for an LPG engineer who may be able to further advise. We want to further apologies for the delay in response. All the best, The innergy Team

Posted 7 months ago

“We have used Innergy to supply our fork truck gas bottles for years and as yet they have never let us down”

Helpful Report

(Dewsbury) - Posted 7 months ago

Hi, Thank you for your feedback, we really appreciate it. We understand the importance of forklift truck gas to keep operations going and are pleased to hear that we have never let you down. All the best, The innergy Team

Posted 7 months ago

“Great knowledge and fast service”

Helpful Report

(Goole) - Posted 8 months ago

Hi Liam, Thank you for taking the time to review innergy and giving us such great feedback, we appreciate it. All the best, The innergy team

Posted 7 months ago

“Customer service get back to you pretty quickly, prices are good.”

Helpful Report

(Leeds) - Posted 10 months ago

Hi there, Thank you for your positive review! We're delighted to hear that you found our customer service responsive and our prices competitive. Your feedback motivates us to continue providing excellent service. If you have any suggestions on how we can improve further, we'd love to hear from you. Thank you for choosing us! All the best, The Innergy Team

Posted 10 months ago

“The only complaint I have is that your drivers do not use wheels to deliver my gas. Therefore my front steps are all broken and as I am having them relaid I must insist that wheels are used. This is going to be an expensive repair. Apart from that rather important point the delivery service is very good.”

Helpful Report

(Manchester) - Posted 1 year ago

Hi Ruth, Thank you for reviewing innergy. We appreciate that this is a difficult delivery and have spoken with our drivers again and advised them to take their time and to continue to deliver with extra care. We're pleased to hear that the service you have received on a whole is very good. All the best, The innergy Team

Posted 1 year ago

“Collected bottle from depot.”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for reviewing innergy and using our collection service. We look forward to seeing you again! All the best, The innergy Team

Posted 1 year ago

“Good service”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for reviewing innergy, we appreciate your feedback! All the best, The innergy Team

Posted 1 year ago

“Excellent service, thank you.”

Helpful Report

(Leeds) - Posted 1 year ago

Hi, Thank you for taking the time to review innergy and the service we have provided you with. We're really pleased to hear that you received such fantastic service! All the best, The innergy Team

Posted 1 year ago

“Clare was very pleasant”

Helpful Report

(Leeds) - Posted 1 year ago

Hi Peter, Thank you for your feedback, we really appreciate it. We're really pleased to hear that Clare has provided you with such great service! All the best, The innergy Team

Posted 1 year ago

“I would normally give 5 but on this occasion I had to make two separate calls to chase up delivery. The weather was bad but delivery was several days late and the York depot was unavailable by phone. The service is usually very good .”

Helpful Report

(York) - Posted 1 year ago

Hi Mrs Webster, We apologise for the delivery times and service. We pride ourselves on our timely deliveries and impeccable service but on this occasion, we have failed to do this. Due to weather conditions, our drivers had to take extra care with orders and navigating the roads. We have also been having issues with the number of drivers available at our York depot and our Depot Manager has been working hard to fulfil these deliveries instead, this has meant that he is out of the depot and the reason you won’t have been able to get through by telephone. For this, we apologise. We sincerely hope that we can provide you the 5 star service we normally provide you in the future. All the best, The innergy Team

Posted 1 year ago

“Pleased with the service from this company.”

Helpful Report

(York) - Posted 1 year ago

Hi Granville-Edge, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 year ago

“I find them courteous, helpful and deliver on time.”

Helpful Report

(York) - Posted 1 year ago

Hi John, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 year ago

“Good prompt service”

Helpful Report

(York) - Posted 1 year ago

Hi there, Thank you for leaving a review of the service we provided you with. We always aim for easy and hassle-free service. All the best, The innergy team

Posted 1 year ago

innergy Group Ltd is rated 4.9 based on 2,555 reviews