innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,555 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

Write Your review

Tell us how innergy Group Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

innergy Group Ltd 5 star review on 15th May 2025

John Ellwood

innergy Group Ltd 5 star review on 12th May 2025

Snack Van

innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full of empty promises.”

Helpful Report

(Goole) - Posted 4 weeks ago

Hi Dave, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re feeling disappointed, and we understand how frustrating that can be. Our team has made every effort to address your concerns and find a resolution, including several conversations to understand and support your needs. While we regret that you're still dissatisfied, we believe we’ve done all we can in this instance. If there’s anything more we can do, please don’t hesitate to let us know and we’d be happy to help. Kind Regards, The innergy Team

Posted 2 weeks ago

“Very poor service with late deliveries and poor system of tracking cylinders, which resulted in being over-charged for rentals. When disputed, innergy refused to engage with us and threatened immediate court action through a CCJ. Very aggressive action and no intention of working to resolve issues. Will never use again.”

Helpful Report

Posted 7 months ago

Hi, Thank you for providing us with feedback. We are disappointed that you have raised concerns in relation to our delivery service as we take great pride in meeting the expectations of our customers. Unfortunately, we have been unable to locate any previous queries from you in relation to our delivery service. We would welcome the opportunity to investigate this matter further if you are able to provide us with specific examples of the instances to which you refer. innergy complete periodic cylinder reviews and cylinder statements are produced based on invoices and delivery notes produced at point of delivery. innergy does not charge any rental for cylinders used with a supply agreement. Issuing a CCJ is the very last step to take in the case of unreturned cylinders and something that we try to avoid. We are sorry that this is the action we had to take, and we are grateful you were able to settle the invoice. Kind Regards, The innergy Team

Posted 7 months ago

“Returned one full and one half container, expecting a contributing refund. The current policy will encourage inappropriate disposal and poor contribution to environmental issues.”

Helpful Report

Posted 7 months ago

Hi Neil, Thank you for leaving us a review. I have included some further information to explain why we are unable to refund for full and partially full cylinders. When cylinders come back to us, they have to be returned to our supplier where they have to expel the gas. This is because there is no way of knowing if a cylinder has been tampered with on its journey after filling. Gas filling companies must comply with the legislation in the Weights & Measures Act 1985. The law explains in detail that sales of goods with a quantity less than stated is illegal, this is the main law which LPG companies use to decline to offer a refund for returned cylinders with gas (or measurable products) inside a sealed unit. We are sorry we were unable to help further and if you have any other queries, please don’t hesitate to contact us on 0113 307 9050. All the best, The innergy Team

Posted 7 months ago

“I went to purchase a gas cylinder from you to find that the price had risen. Yet gas prices had come down, and petrol and diesel had fallen ! So the price should have stayed the same or less. I bought the gas only to receive an email a week later stating a price cut. I ordered another bottle of gas and checked my account and you hadn't taken any money, so being fair and honest i paid for both bottles. The delivery turned up with no notice which is crazy if i wasn't in it would have been a wasted journey. Now I don't have a problem with the driver and you could say why only one star !!! Well i would have given a lot more but you sent me an email stating how you want your customers to treat your staff professionally and zero tolerance to abuse and on and on. I wasn't in anyway abusive to your staff and maybe it was sent to the wrong email address so that is the reason for 1 star.”

Helpful Report

(Manchester) - Posted 1 year ago

Hi James, Thank you for your feedback surrounding your recent delivery and your experience with innergy. The price of natural gas increased significantly last year and has since reduced in price. The price of natural gas often increased by hundreds of percent last year to both domestic and commercial customers. However, whilst the price of LPG has increased since your last order, it has only increased by a fairly small amount compared to the natural gas alternative. As such, we are unlikely to see the same reductions in the price of LPG compared to natural gas as the price of LPG has remained fairly stable. Further, the on-going conflict in Eastern Europe has caused shortages of LPG and has contributed to the recent energy crisis. We have been able to use our scale and leverage to continue to source LPG cylinders at competitive prices which has enabled us to supply our customers at stable prices throughout this challenging period. The emergency LPG temporary surcharge which previously was in place has now been removed from all our cylinders. With regards to your recent bottled gas delivery, we can only apologise that the delivery was made without the depot notifying you and we apologise if this caused you any inconvenience. When we receive customer orders, we ask our customers their preferred day for delivery however, if and when we have to reschedule the delivery for any reason, the Depot Manager should call you to notify you. Last week our Commercial Director shared an email with all of our customers regarding our internal dignity at work policy and our company wide core values. Our company values which include passion, respect, inclusivity and curiosity are values that we massively pride ourselves on. We felt that this is something we wanted to communicate with our customers. Please be assured that this email was in no way directed to yourself. We hope that this may make you consider revising your review and rating us 1 star as we pride ourselves on providing a customer delight service to each and every customer. If you have any queries, please do not hesitate to get in touch with us again. Kind regards, The innergy team

Posted 1 year ago

“We never get the gas delivered when they say it will be delivered. We have an outstanding order that should have been delivered last Tuesday 24th Jan, still no sign of it!!! Very annoying, this happens with most of our orders, if the order doesn't come soon we will run out completely!!!”

Helpful Report

(York) - Posted 2 years ago

Hi Mrs Allsop-Inglis, Thank you for making us aware of your current situation, we apologise for the delays you have been experiencing with your bottled gas delivery. We are currently looking into this for you and investigating this with our York depot. We will be in contact with you as soon as we have an update. Kind regards, The innergy Team

Posted 2 years ago

Hi Mrs Allsop-Inglis, Firstly please accept our sincere apologies for the time it has taken to respond. We take matters such as this very seriously and our Head of Operations has been investigating this with the team in York. Mark our Depot Manager in York advised that when the initial order was placed on 18th January, he advised that the delivery would be made on 24th January, at this time Mark was not aware that your account was on stop, our accounts team contacted you for payment to be made. Once payment had been made - Mark was informed. We can only apologise that he had then forgotten to arrange for your delivery to go out. Your order was rescheduled for 26th January unfortunately the driver ran out of time to deliver, the order was rescheduled for the next day and the driver ran out of time again. Delivery was finally made on 31st January, thankfully you had not completely run out supply and we were able to switch over your gas bottles. This has been a series of unfortunate events, we can only apologise again and we will assure you that this won’t happen again. Kind regards, The innergy Team

Posted 2 years ago

“Reading all the reviews about excellent customer service, I would agree it is when I speak to anyone on the phone: but, when it comes down to getting any delivery, it’s dreadful. We ring and are constantly told the delivery will be whatever day, they don’t deliver on the day so we then ring & are then told ‘apologies blah blah’ lack of drivers, but they have our number, could they not phone. This hasn’t happened once or twice, it seems to happen every time.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I have looked into this further and I have spoken to the York depot, I have since then been in contact with yourself to confirm day of delivery. I am really sorry that you didn’t receive the delivery on the date you were advised and that you had no phone call to confirm this. This is not our usual practice. I have made sure our York branch are aware that this has happened before and they have assured me that it won't happen again. We have faced a lot of shortages with our drivers in the last couple of weeks and I apologise your order is taking longer than our usual delivery times. Please accept my sincere apology and I will make sure this doesn’t happen again. All the best, Beth

Posted 3 years ago

“Product completely unusable. There is rubber showing jammed in the valve that I’ve never seen before. Tried to connect it to a barbecue and a patio heater and gas leaks (you can hear and smell it). Clearly no quality/safety checks before sending out!”

innergy Group Ltd 1 star review on 27th June 2021

Helpful Report

Posted 3 years ago

Good Afternoon Richard, Please accept our sincere apologies. We have taken a close look at the image you kindly provided us with and we can see that the regulator is faulty not the actual bottle. The rubber O ring should be attached to the underside of a regulator. I believe Clare has been in touch with you this morning. Kind Regards, The innergy team

Posted 3 years ago

“Poor customer service: Dates given for delivery not adhered to, left hand not knowing what the right hand is doing: though driver was always pleasant & helpful.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We have looked in to this for you at our York depot. Your gas delivery was out on the day specified however unfortunately the driver ran out of time to be able to deliver that same day. When our York Depot Manager rescheduled your job he should have informed you by telephone and we can only apologise that he didn't inform you. Please accept out sincere apologies and we can assure you that this will not happen again. Warmest regards, The innergy team

Posted 4 years ago

“Terrible Company I have been totally hassled and threatened over an alleged delivery of nearly a Year ago with absolutely no proof there is no reason for this behaviour. No signatures or proof of delivery disgusting.”

Helpful Report

Posted 4 years ago

Dear Ms B, We are sorry that you feel that we have not reached our usual excellent standards. We feel that it is important to clarify our understanding of how we have reached the current position. On the 5th November 2019 we delivered a 47kg cylinder that you had ordered. You had pre-paid for this cylinder on credit card. On the 2nd December 2019 we delivered a second 47kg cylinder that you had ordered and collected the empty original cylinder. When you placed your second order you requested a credit account to give you time to pay. We agreed to this as we always aim to support our customers. On the 16th January we collected this cylinder, at your request, as you stated that you no longer required it. We explained that we would be unable to issue a credit for this cylinder as during the six weeks that it had been in your possession a significant amount of the gas had been consumed. Initially you claimed that you had paid for this second cylinder via your credit card. We couldn’t find a record of this payment so we kindly asked if you could provide us with a bank statement to confirm. You claimed that you couldn’t do this. You then refused to pay for this cylinder as you claimed that we had not delivered it and that we couldn’t provide a proof of delivery. We provided you with proof of delivery by email, six times. You claimed that you couldn’t open the attachment so we provided you with proof by recorded post. Twice. You have also requested a credit for the virtually empty cylinder that we collected. The one that you claimed that we didn’t deliver. If you would like any further information from us – proof of delivery, copies of polite letters and telephone recordings of your conversations - we are happy to provide these, again.

Posted 4 years ago

innergy Group Ltd is rated 4.9 based on 2,555 reviews