House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited well over a year for the size 8 that I wanted. There was always size 11 in stock. I eventually received the size I wanted and they are very well made, good quality and very sturdy. The long wait was certainly not acceptable in 2022/2023.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for the review and I am pleased the slippers you wanted are now back in stock and you were able place an order. Sincerest apologies for the delay in restocking the pair, we always strive to restock items promptly but occasionally there are delays with the manufacturers. We do appreciate your invaluable feedback and please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Very good price. Very poor size calculation, I brought 8's (I normally wear a size 7.5 UK) but they wouldn't fit until I removed the linings and fitted a thin inner sole. I went onto your site to return/order 9's but they were out of stock! So all in all you need to look at sizing in the real world, such a shame as it's a really good product which I have been wearing for many years. KW.”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for the review and I am sorry to hear the pair did not fit as expected, unfortunately, the sizing is what is given by the manufacturer and not set by us. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. I have set up a back in stock notification on your behalf and we will be sure to email you when the pair is available to buy again should you wish to make a purchase and once again, sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Slippers were fine .delivery awful .paid express delivery of 4.99 but waited several days to receive them with daily calls to the company. Expected full postage refund of 4.99 . Received £2 which I thought was mean spirited. Doubt if I d use again. Shirley”

Helpful Report

Posted 1 year ago

“I have returned these because I the description the soles were not black; however when they arrived soleswere black. We have just been advised to avoid black soled slippers on the carpet.”

Helpful Report

Posted 1 year ago

Thank you for the review and for bringing this to our attention, I am sorry to hear this has happened. These are specified as having a lightweight, non-marking textile covered sole, we will be sure to thoroughly investigate this with the supplier when we receive the pair back. If you need any further assistance, please don't hesitate to contact us, we are always here to help. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Loved the product, well made, look great, but l ordered a 7 which is my size & have always been with slippers (ie M & S ) but found this really tight & uncomfortable , lm hoping they will give a bit .”

Helpful Report

Posted 1 year ago

Hi David, Thank you for the review and please do get in touch if you need any advise or after sales care, we will be more than happy to help. Kindest Regards, Sonal.

Posted 1 year ago

“Lovely slippers but I do NOT record this company! I ordered 3 pairs by mistake and they refused to refund as the invoice says " cannot be refunded for hygiene purposes".....there was absolutely nothing in their website to say you can't return. And they had never even been out of their box!!!! Do NOT buy from this sham company.”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for the review and I am really sorry to hear this, unfortunately, we cannot accept certain items back due to hygiene purposes. We do specify on the website listing and dispatch note that the item(s) are non-returnable so our customers are aware. We would have gladly amended the quantity ordered if you had notified us prior to dispatch and dispatched just one pair, so I am sorry for any inconvenience caused here. Please do let us know if you need any further assistance and once again I am sorry for the experience you had. Kindest Regards, Sonal.

Posted 1 year ago

“Slippers didn’t fit and pulled to one side so sent them back ! Not had a refund yet !”

Helpful Report

Posted 1 year ago

Dear Mrs. Jones, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“The slippers were good but too small and the next size is too big they need to do a size in-between a size 4to5 which they do not seem to do and they seem slow on the refunds”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“These are lovely slippers but I have rheumatoid arthritis and I need a slight arch in my shoes and slippers. Sadly they are too flat for me to wear.”

Helpful Report

Posted 1 year ago

“The slippers arrived on time and fitted well. Unfortunately one of the horns fell off after one day. I have sewn it back on, but others may not have the time or skills to do this.”

Helpful Report

Posted 1 year ago

Dear Katherine, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone or and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Unfortunately, the seam has come apart from the Ugg slippers after only having them 3 weeks. Disappointed”

Helpful Report

Posted 1 year ago

Dear Kayleigh, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Great product , dont order for a gift as itll turn up in a bag with " house of slippers " printed all over it , sort of gives the element of surprise away ,”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, for any future orders, please kindly contact us to request plain packaging and will be more than happy to accommodate the request. Once again, apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I can't comment yet as the pixie slippers are an Xmas present. I paid extra to have the slippers wrapped, so have not actually seen them! Wrapping looks okay.”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for the review and I am pleased you have your order. Please do let us know if you need any further assistance with your purchase, we are always more than happy to help and I do hope you have a lovely Christmas. Kindest Regards, Sonal.

Posted 1 year ago

“I have not received them yet.”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was collected on 10/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not received them yet!!”

Helpful Report

Posted 1 year ago

Hi Pete, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Came on the small side my daughters a 7 I'm a 5 and they only just fit me”

Helpful Report

Posted 1 year ago

“The slippers were lovely but I've sent them back asking for replacements in a larger size as they were too small.”

Helpful Report

Posted 1 year ago

“Nice but not for me, waiting for refund”

Helpful Report

Posted 1 year ago

“Quick delivery but was sent beige slippers instead of pink”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you for the review and I am sorry to hear this, we will be more than happy to look into and rectify this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App quoting your order reference number and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“The slippers were good but the size too small. I am a size 6 and ordered M but could not get them on.”

Helpful Report

Posted 1 year ago

Dear Ann, Thank you for the review and I am sorry to hear that the pairs have not fit, as you had expected, unfortunately, all brands and styles can vary slightly with their fitting. You are more than welcome to return the slippers for a refund or exchange for a larger size, if you wish. Please contact our Customer Services department if you need any assistance at all, we are always more than happy to help. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

House Of Slippers is rated 4.7 based on 7,506 reviews