Hospitality Centre Reviews

Name: Hospitality Centre
Address: Kemp House, 152 City Road, London, Kemp House, 152 City Road, London, London
Rating: 4.90

4.9 Rating 907 Reviews

98 %

of reviewers recommend Hospitality Centre

Company Reviews

Metrics

Info

4.9

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0208 158 7772

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Hospitality Centre 5 star review on 28th March 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic experience! My wife and I travelled from the U.S to attend our first Tottenham match at their new stadium and had the best time. Thank you Adam and the whole team for making the entire process with booking tickets far in advance and attending simple and stress free. The seats were amazing, at midfield, and very close to the pitch . Would highly recommend booking with Hospitality Centre based on our experience!”

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“Went watching peter kay at 02 Adam was brilliant the service was professional and prompt, my tickets were great too.”

Hospitality Centre 5 star review on 23rd January 2023

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“The whole booking experience was great from start to finish. Adam was incredibly helpful and answered any questions I had. The tickets came through in good time. The event was better than expected from entry to great seats. I’d definitely contact Adam again for more events like this. Thank you”

Hospitality Centre 5 star review on 5th January 2023

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“A fantastic day out at Disney on Ice with the family, really enjoyed the VIP tickets on Christmas eve, all with the help of Adam at Hospitality Centre. The customer service and process was faultless and I would highly recommend using them.”

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“I prebooked our tickets with Adam ages before the event. My son has Autism so getting the right seats and hospitality was essential. Any questions I had between booking and the event Adam always took the time to answer. 100% recommend!”

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“Great time had by all at Peter Kay. Food & drinks great, comedy even better.”

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“Adam was great from start to finish sorting out our event. A really professional and friendly service The event and all hospitality was first class we had an amazing time and will definitely be using Adam & the team again.”

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“I booked tickets to see Pete Tong at the 02 in Dec 2022 and we received great service from Adam and the Hospitality centre, great tickets, great night.”

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“Fantastic service from Adam. Managed to get 2 tickets for sold out Black Pink concert with VIP access. Worth every penny to see daughter so excited. Our seats were superb. Service from start to finish was excellent. I will definitely use Hospitality Cente again.”

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“Adam and his team were communicative and professional with my o2 ticket purchases. I would recommend them.”

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“Adam was an absolute star from start to finish everything was absolutely perfect and we will most definitely book again through the Hospitality Centre and recommend to everyone looking for that special experience. I contacted the hospitality centre several times from my initial enquiry to to receiving my tickets and every time l was contacted almost immediately and no problems at all”

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“We had a great experience with Adam from Hospitality making our day watching Wales v Australia perfect as out of town guests! We were a table of 9 and had all our passes and experience perfectly communicated and organized. We even added an extra person last minute. Will definitely do the VIP treatment again!”

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“I was scammed. DO NOT BOOK through Hospitality Centre! I was lied to and told it was my fault. Not worth it at all. You can do the event better and much cheaper yourself. And they will avoid any and all responsibility through their sly Ts & Cs: 2.4 Hospitality Centre Ltd may at any time and without liability amend any error or omission in their Literature (including any alterations on Price or description of the Package) or invoice or any other document issued by it. Also check 5.1 and 5.2. Simon Young sold me a lie and it ruined the entire experience. After wanting to raise a complaint I was promptly sent the customer service email, giving me hope that something could be salvaged… and nearly 4 weeks later I am still waiting on any sort of response. I was sold a package from the ‘official brochure’ and was told at the event that it was my fault that I had been sold the wrong information. After trying to rush you to book ‘very limited(!)’ tickets, they take your money and then fall silent. No communication until approx 5 days out and then you had to print your own tickets anyway. When I enquired on the day at Wembley about the champagne reception (which I’d specifically chosen the package for due to treating my mum) Tom - an absolutely useless ‘manager' - ruined the day. After confirming what I’d booked his then less than stellar response was that I must of got false information from a third party - that 3rd party being the hospitality centre through which you are sent to book these packages - and he ‘[didn’t] even have any of the cheap champagne from the welcome packages to offer’ so tough. Honestly the whole ordeal was quite shocking. The customer service experience was terrible at every turn. And the highlight of the package, the seats, I could’ve got for a quarter of the price and then could’ve got better food and drink (it was not worth paying extra for at all, as well as being average the lounge very quickly ran out of certain food items) and a less crowded place to sit for far less overall. I am completely disappointed with the whole ordeal from start to finish and I have ended up feeling completely scammed and frustrated for the rest of my group. If I never deal with hospitality centre (and Tom) again it’ll be too soon. I reiterate: Avoid booking through the hospitality centre at all costs!”

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“We really enjoyed our experience at Rod Stewart. Adam was extremely helpful in answering my questions before I bought the VIP tickets . We throughly enjoyed the lounge before It was nice not to stand in line with everyone else !! Would definitely recommend and will use these guys again thank you !!”

Hospitality Centre 5 star review on 24th November 2022

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“We had a great day, the service was brilliant and it ran very smoothly. Very good value for money.”

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“A little expensive but very good service and an enjoyable experience. Thanks 😊”

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“Excellent seats, with a great view. Karin ( my daughter was so excited !!!! ) The whole experience was worth it. The Lounge was ideal to relax and have a drink before the main event. Well organised and no hassle, Karin will not forget this in a long time.”

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“Attentive service during booking and great seats on the day. Expectations were exceeded.”

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“My wife and I had the pleasure of working with Adam with the Hospitality Centre. He went out of his way to provide first class and personalized service in arranging our trip to Wembley Stadium to attend the Denver Broncos/Jacksonville Jaguars football game on October 30, 2022. He presented our ticket options clearly and readily answered any and all of of our questions. We were not disappointed! The seating was outstanding, the amenities included in our Touchdown Club tickets were beyond compare, The food and drink were plentiful and delicious. We even had our own reserved table pre and post game, as well as at halftime. The entire staff could not have been more welcoming, courtesous and kind .I could not have asked any more from Adam, The Hospitality Centre and the venue. They are experts focused on customer satisfaction and I would rate all 100% on all actions”

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“Very prompt communication, customer care was the top priority, we had never booked a hospitality event before but Adam at the hospitality centre was great and we had a fantastic day as a result”

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Hospitality Centre is rated 4.9 based on 907 reviews