I was scammed. DO NOT BOOK through Hospitality Centre! I was lied to and told it was my fault. Not worth it at all. You can do the event better and much cheaper yourself. And they will avoid any and all responsibility through their sly Ts & Cs: 2.4 Hospitality Centre Ltd may at any time and without liability amend any error or omission in their Literature (including any alterations on Price or description of the Package) or invoice or any other document issued by it. Also check 5.1 and 5.2. Simon Young sold me a lie and it ruined the entire experience. After wanting to raise a complaint I was promptly sent the customer service email, giving me hope that something could be salvaged… and nearly 4 weeks later I am still waiting on any sort of response. I was sold a package from the ‘official brochure’ and was told at the event that it was my fault that I had been sold the wrong information. After trying to rush you to book ‘very limited(!)’ tickets, they take your money and then fall silent. No communication until approx 5 days out and then you had to print your own tickets anyway. When I enquired on the day at Wembley about the champagne reception (which I’d specifically chosen the package for due to treating my mum) Tom - an absolutely useless ‘manager' - ruined the day. After confirming what I’d booked his then less than stellar response was that I must of got false information from a third party - that 3rd party being the hospitality centre through which you are sent to book these packages - and he ‘[didn’t] even have any of the cheap champagne from the welcome packages to offer’ so tough. Honestly the whole ordeal was quite shocking. The customer service experience was terrible at every turn. And the highlight of the package, the seats, I could’ve got for a quarter of the price and then could’ve got better food and drink (it was not worth paying extra for at all, as well as being average the lounge very quickly ran out of certain food items) and a less crowded place to sit for far less overall. I am completely disappointed with the whole ordeal from start to finish and I have ended up feeling completely scammed and frustrated for the rest of my group. If I never deal with hospitality centre (and Tom) again it’ll be too soon. I reiterate: Avoid booking through the hospitality centre at all costs!