Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,433 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th September 2026

879

Anonymous

Anonymous // 01/01/2019

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“Hortology team we’re on hand to make experience trouble free. They gave good advice on plant choice and suitable pots to compliment.”

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Posted 3 years ago

“Great customer service, after sale support. V responsive to email. Cannot fault products, packaging or delivery”

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Posted 3 years ago

“Excellent plants”

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Posted 3 years ago

“Very nice products! I ordered a pot a couple of weeks ago and I had a really good experience with horology. The pot was exactly like the picture, and it suits my plant very well. Good quality, honest about what you are getting, and great style. Also, the delivery experience was smooth. I just wasn't aware that the pot did not have any draining holes, but it could have been my mistake. Just have to be careful when watering! Overall, would recommend it.”

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Posted 3 years ago

“Beautiful pot, makes a lovely gift. Arrived really quickly and packaged well”

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Posted 3 years ago

“Beautiful pot and plant followed up with great service”

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Posted 3 years ago

“Very quick and well packaged - and one of the houseplants ordered was bigger than advertised!”

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Posted 3 years ago

“Quick delivery, great customer service! Even emailed before dispatch to advise plant I ordered was wrong size for pot I had additionally ordered”

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Posted 3 years ago

“Beautiful pots”

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Posted 3 years ago

“Beautiful planter, worth every penny 🙏😍. Excellent custer service, delivery and the packaging was on point. will definitely purchase again”

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Posted 3 years ago

“Plants are healthy and well-packaged. I had a question about one of the plants I had ordered and it was dealt with quickly. Photos were sent and I was given a diagnosis with which I agreed. All of this was handled efficiently and kindly I couldn't have wished for better ! Thank you to Shona.”

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Posted 3 years ago

“Beautiful plant pot purchased. Original order had a fault with the glaze, but before sending out I was contacting and offered a discount or to wait until new stock arrived. I chose to swap for a different style. Great service though, easy to change order.”

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Posted 3 years ago

“Perfect-sized pot for my fiddle leaf fig! Quality made & good-looking pot.”

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Posted 3 years ago

“Delighted with the quality of our new plant pots. Love the fact that, unlike other websites, Hortology actually tells you the external diameter as well as the size of the actual opening. Great choice available.”

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Posted 3 years ago

“Plant arrived in beautiful condition and extremely well packaged. The assistance given during the ordering process for finding a pot to fit the plant was invaluable - and the pot fit perfectly in arrival too! Excellent quality, quick service and helpful advice.”

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Posted 3 years ago

“Lovely pots - very happy with them”

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Posted 3 years ago

“Both the pot and plant are beautiful and the size they were advertised as. They came promptly and well packaged (I always worry about delicate things in the mail) so the plant is thriving. Thank you!”

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Posted 3 years ago

“Good value. Delivery was fine. Will use again.”

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Posted 3 years ago

“Really happy I used Hortology ... good selection of plants and when the parcel arrived ( very quicky) all the plants were beautiful specimens and packed very carefully so they were in great condition. Will definitely use them again”

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Posted 3 years ago

“Very happy with my Matt black square self-watering plant pot. It arrived quickly too”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,433 reviews