Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,382 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 16th July 2026

877

Anonymous

Anonymous // 01/01/2019

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English

“Very happy about my new plant. It has arrived quickly, lovingly packed, lush and beautiful. Thank you so much!”

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Posted 3 years ago

“Fantastic pot! Just what I've been searching for. Quick, safe delivery. Would recommend Hortology.”

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Posted 3 years ago

“Great range and quality of plants. Very informative website which I keep coming back to for tips on how to keep my plants healthy”

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Posted 3 years ago

“I measured the plant and it still didn’t fit the pot anti Cinderella vibes”

Hortology 1 star review on 24th October 2022

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Posted 3 years ago

Hi Benjamin We have checked back on the size of the planter ordered, it should have an opening of around 12.5cm so would be suitable for plants in grow pots around 11.5-12cm. As far as we can tell we did not supply the plant, but it looks to be a Monstera in a grow pot much larger than this? If you drop our customer services team a note with the actual size of your plant, they will be able to help you find a suitably sized pot. Kind regards - Your Hortology Team

Posted 3 years ago

“I ordered a plant pot which arrived within a couple of days of me ordering. Very fast service. Unfortunately the pot had a crack, but I got in touch via the website and they instantly shipped a replacement which arrived the next day. Excellent customer service. Plant pot looks great, very pleased. I'd thoroughly recommend.”

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Posted 3 years ago

“The item, a watering can is completley useless. The opening at the top of it is so large that even if you fill the can up half full, it still pours out through the opening rather than the spout when you tilt it. Not sure how anyone can come up with such a design then not even test it.”

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Posted 3 years ago

Hello Niklas, Thank you for your order and review. We shall reach out directly to you to resolve this with you. Any questions please do let us know. Many thanks, Your Hortology Team

Posted 3 years ago

“Efficient ordering and delivery. Plants are stunning and in super condition. I would certainly recommend”

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Posted 3 years ago

“The plant looked beautiful and fresh and height as described. But I was a little disappointed with packaging. Half a dozen stems had snapped inside the plastic wrapping”

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Posted 3 years ago

Hi Elly Thank you for your feedback. Certain plants are harder than others to ship without some stem damage. Pachira almost always has some minor transit damage. We include details that this is likely to happen on our product page. Fortunately with fast growing plants such as Pachira, the damaged stems can be removed at their base and they are quickly replaced. If there is more than minor damage please do let us know and send us some photographs so we can look into this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“Amazing pots and plants! Keep coming back to the website, particularly for pots!”

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Posted 3 years ago

“Excellent service in every respect.”

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Posted 3 years ago

“Unfortunately, the condition of the plant wasn't great when I received it but thanks to its stamina it is going to survive. Reasonable prices.”

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Posted 3 years ago

“Brilliant service. Brilliant product.”

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Posted 3 years ago

“Pots arrived well packed delivery was over two weeks.did think that some items may be delivered sooner not much communication”

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Posted 3 years ago

Hi Eve Thank you for your feedback. As a general rule we do not part ship orders unless specifically requested to do so. Given the size of our parcels and also that many contain a plant and pot, we have found that most customers preference is to receive the order all together. Your order included a large planter that we do not hold in stock. This was shown on the website as being a "special order" item with a 1-2 week lead time and a message to confirm that your order would be dispatched once all have all items in stock. Should you choose to purchase from us again and wish to arrange a part shipment of your order, please do get in touch and we can arrange that for you subject to availability. Kind regards Your Hortology Team

Posted 3 years ago

“My lemon and lime plant arrived very well packaged and in good condition. Very happy and will purchase from you again”

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Posted 3 years ago

“Plant pots I ordered are fabulous. Service was speedy and efficient. I would not hesitate to use again.”

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Posted 3 years ago

“Plants always arrive healthy. Love hortology!”

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Posted 3 years ago

“Quick service, my order was very well packaged and I am delighted with my pot”

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Posted 3 years ago

“Excellent non plastic packaging- lovely pots.”

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Posted 3 years ago

“The plant was securely attached to the box and the delivery driver was extremely pleasant. The tree came in perfect condition.”

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Posted 3 years ago

“Big Ken (the Kentia plant) joined us more than 2 weeks ago. Its standing super strong and lovely. My only little snag is that the leaves were still dirty when they arrived so i had to wipe them all.... other than that, beautiful and strong. I set up the plant by following online instructions. It would have been easier if there was a QR code on the box. Great quality and abso enjoying the view of big Ken in our livingroom.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,382 reviews