Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,417 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant was great but arrived a week later than expected - as it was a birthday present.”

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Posted 6 years ago

“Excellent customer service and love my plant pots”

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Posted 6 years ago

“The plant was smaller than expected according to the website photographs. Plant quality was good. Delivery was ontime.”

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Posted 6 years ago

“Service was good. Quick delivery. However I chose the glass sprits pot thinking it would be environmentally friendly but the top was plastic which was really disappointing.”

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Posted 6 years ago

“Unfortunately one of the two plant pots ordered did not resemble the image on the website. Contacted Hortology to ask for refund and i've never heard back from them...”

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Posted 6 years ago

Hi Sophie Thanks for leaving a review. I have checked back and we do not seem to have received any contact from you on this. Please would you email us at info@hortology.co.uk so we can resolve this issue for you? If you could also send a picture of the item in question that would be helpful. Kind regards Hortology

Posted 6 years ago

“Company and website are Good, but they use an unreliable shoddy courier service who just dumped my parcel outside in the open for anyone to steal, despite giving them no instruction to do so. Because of this I would be reluctant to order again”

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Posted 6 years ago

“Wide selection of incredible plants, pots, and soil! Delivery took longer than expected, though it’s understandable due to Covid-19.”

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Posted 6 years ago

“Plant is lovely and well packaged. It arrived in good time... but...it wasn’t delivered to me! It was left in a communal area near the front door of my building. Luckily a kind neighbour rescued it. Things often get stolen when left in a communal area that is not secure from outside visitors. Poor courier service”

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Posted 6 years ago

“I ordered a Canary Island Date Palm which arrived with 90% dead leaves. I'm hoping he'll come back to life as he looks really miserable and ugly at the mo. I also ordered a black dragon snake plant and black washed pot which are both nice and seem fine.”

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Posted 6 years ago

Hi Alana Thank you for your review. Based on the photos we received from you, this looked like it was the oldest stem at the bottom of the plant that was starting to die back. The rest of the foliage looked in good condition. As explained in our email to you, older stems do die off naturally on Phoenix canariensis. New fronds start upright and drop over time. Once they drop past a horizontal position, they can be removed. This then forms the trunk of the tree as the plant matures. Phoenix can dry out really quickly, particularity when kept as indoor plants. Although they do not like sitting in wet roots, they prefer to be kept moist and they should be watered as soon as the soil starts to dry out on top. Kind regards Your Hortology Team

Posted 6 years ago

“Packaging was great but the plant was covered with white webs. Had to clean every single leaf with rubbing alcohol.”

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Posted 6 years ago

“My order took a week to dispatch and was told it was because it was out of stock. As far as I remember, you can’t order them if they are cause they’re greyed out. You get charged even before dispatch. I had to contact them to know the status of my order. But the product was perfect and well packeged when it came.”

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Posted 6 years ago

Hi Oliver The vast majority of our products are available to purchase when out of stock. They are only marked as unavailable if there is no currently availability for that item in the market. Stock availability and lead times are shown on the product pages. Many of our larger specimen plants for example, are brought in to order and are never in stock. At the time of ordering, the item you purchased was showing as out of stock and we also had notices on our delivery and checkout pages asking customers to allow up to 10 working days for us to process orders due to the current pandemic. I am sorry if you missed the above information. We received your order on the 18th and shipped it on the 22nd. Kind regards Sandra

Posted 6 years ago

“The indoor watering can with beech handle is absolutely gorgeous and great quality, I love it. I'm really disappointed in the Hobnail Patterned Glass Atomiser as the plastic spray lid doesn't fit properly onto the glass and it leaks, it's also very flimsy so feels like it going to snap when your screw it on. Took a while for order to dispatch but totally understandable under lockdown conditions and the postage was nice and prompt.”

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Posted 6 years ago

“Nice plants but slow despatch (dried out by time it got to me) and neglectful courier. I did contact customer services to complain about the delivery and they said if I order again they’ll try to use a different courier so not all bad.”

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Posted 6 years ago

“The website was very easy to use and I found two plant pots, which when they arrived were actually even nicer than they looked on my monitor. My only issue was that it took a long time for the order to be picked packed and delivered, even bearing in mind that we are in difficult times. I should also add that the carriers delivery tracker didn’t work, but that’s not Hortology’s fault. I would use them again as I was very happy with the products and would just make sure I wasn’t in a hurry for whatever I ordered.”

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Posted 6 years ago

“I only ordered pots and they arrived in good condition but I didn’t think all of them looked as nice as they did online.”

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Posted 6 years ago

“We love our snake plant but the euphorbia had sustained damage in transit and will need TLC to survive.”

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Posted 6 years ago

Hi Gail I am sorry to hear one of the plants sustained damage in transit. Why did you not let us know at the time so we could have resolved this for you? Please would you let us know what sort of damage was sustained? Your Hortology Team

Posted 6 years ago

“soil is good . The copper mister I ordered looks really cheap and plastic”

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Posted 6 years ago

“I ordered 2 of the same product and they were different size and shape to each other. Will use them anyway, but not for the intended purpose.”

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Posted 6 years ago

“We emailed them with a request and still have not heard back from them in over two weeks.”

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Posted 6 years ago

Hi Janice, We are not sure why you have not received our replies. You actually emailed us last Saturday 28th March, 7 days ago, with a follow up question to an order you placed with us on Saturday 21st March which we despatched to you on Monday 23rd March. Last Saturday you asked about liners to go with you the pot you purchased and we responded on Monday morning as soon as we were back (our customer support does not generally operate on Sundays). You may want to check any spam filters or junk mail for our reply but for the avoidance of doubt here it is again. ---------------------- Hi Janice Thank you for getting in touch. You have two options, either the 35 x 25cm or the 40 x 30cm. Neither are quite perfect, so it depends upon how you wish to use it. The smaller one does not quite meet the internal edges. The larger one is slightly too wide and therefore bulges inwards slightly. My advice would be the larger one and potentially cut it down slightly to create a better fit. I hope this helps. Kind regards Sandra Your Hortology Team

Posted 6 years ago

“I like your range, however your website doesnot always find pots advertised.”

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Posted 6 years ago

Hortology is rated 4.8 based on 9,417 reviews