“Absolutely abysmal company...
You find the album you want, pay for it, pay for 48hr delivery, then, 2 days later they tell you they've ordered it and it'll be a week before you'll receive it!
Nothing on the website says they DON'T have it in stock.
I don't recommend them and I'll NEVER use them again”
“The album I originally ordered was out of stock , despite it showing as in stock on their website. That said they did try and source a copy from the distributors which I appreciated. I was offered the choice of a similar priced album from their website. This was fine as I found an album which I’d been looking for but I should really have been offered a refund as they were unable to fulfill my original order. Also, a smaller point, the album cover on the replacement I chose didnt match the image on the website.”
“Album arrived quickly and was well packaged. The vinyl looks great and it plays with no flaws. There was an excellent communication from this company. The price was right.”
“The record I ordered wasn’t in stock anymore. But I was immediately informed about that and was offered a full refund or another version of the same record which I ordered then. The delivery was very quick and well packaged. Reliable seller!”
“Ordered a Mott The Hopple box set 28th July at a very good price. So good that I contacted them to ask if it was genuine. Quick reply said yes. Took two weeks to arrived and it wasn’t the box set (as advertised on the website) but a double album set. Numerous exchanges of emails and I have received the refund today 9th September. Not a full refund as I had to pay the postage back and they refunded some (not all) money by way of credit to my Horizon account.
I won’t be using them again.”
“Excellent product and service from Horizonsmusic. Easy online ordering, great communication throughout and fast delivery as soon as the album was released and available. Highly recommended and I look forward to ordering again in the future.”
