“Great website, love the preview of listing to the songs before purchasing. Prices are usually competitive.
Could be a bit quicker dispatching, have had to chase things a few times to get updates. Will use again.”
“I didn’t check trustpilot before I ordered, oops. Anyway I ordered one record on the 20/01/26 and it was shipped on the 25/02/26. To be fair, they did always reply to emails. And I don’t know how it would have gone if I’d asked for an email, but I was ok waiting seeing as they were replying quite promptly. Even though I was told 2 weeks and it turned into 4. It really does seem like they need to manage their online stock to accurately reflect what’s available, otherwise it is deceitful. And surely they’re just making more work for themselves having to reply to all the “where’s my order” queries. You know, as a small team…”
“Ordered 3 records. One of the records I originally ordered was out of stock, which delayed the order about a week until they informed me. After that I chose a replacement and they shipped the package.
Communication by email was good once they notified me about the unavailable item, so I appreciate that part.
However, the shipment then spent around 10 days stuck in customs (which I understand is not the store’s fault), and unfortunately one of the records arrived slightly damaged. Luckily the damage is near the end of the track so it’s not a major issue, but it’s still disappointing.
Because of the delay, the customs process and the minor damage, my overall experience is 3/5. The store communication was good, but in the future I will probably choose stores that ship from the EU to avoid customs delays.”
“The first order there was no stock of one item so ordered an alternative, the second order the same so asked for alternative but no stock of that item either. Both instances show items available.
Slow to respond to emails”
“Honestly some of the best customer service I’ve seen in a long time emailed me back in a reasonable amount of time they even let me switch my vinyl for a different one because the other one didn’t come in stock for about a month super honest company will definitely be buying from them again in the near future!!”
“Very well done, good communication and follow-up, team is taking care of the request and found a solution to my order (item was missing so they provide me with several solutions).”
“Quick delivery, my only problem with your website is that every record is available to order but quite clearly most items are not in stock so if you order you have to refund, otherwise a good site...”
“Ordered a record and had to wait 5 weeks for delivery, and I only got the black vinyl instead of the red and yellow version that was advertised. Never again”
“Quick delivery, well packaged.
However way to aggressive with marketing emails...up to 6 in one day...completely unnecessary. Service and delivery would give 5 stars but way over the top with emails after my purchase.”
“Original purchase was out of stock, despite taking payment, when requested a refund was told this would take around 2 weeks to process, and would I consider replacement to support an independent business, so chose a more expensive product, only to wait another 3 weeks for delivery, without any updates unless requested.”
“Very happy with my purchase, retailer was very helpful throughout, the LP's took a while to arrive but i knew they had to be ordered first before they could be sent to me, all a fair price and packaged well.”
“Dreadful company. Advertise records as available, take your money and then just sit on the order whilst trying to source the items you have paid for. Then try to charge extra when they cannot source it. No communication and fight to not issue refunds. Absolute disgrace. Avoid at all costs.”
