“Thanks to Horizons Music for my Charles Aznavour - Best Of Centenary Edition album. This album is apparently difficult to obtain and it was special ordered for me. Much appreciated and thanks for the prompt shipping to the U.S.!”
“Absolute clowns. I placed an order and after ten days, I’d had no update. I followed up and was told they didn’t have the record I ordered in stock. They offered me to exchange the record for a different one, or to use the money sent as credit. (I was not offered a refund).
I selected another record from the website at a lower price than the original item (£21, the first record was £22.). I was then told this second record also was out of stock, but they could send a different version of the same album. (They didn’t mention any price difference at this point.). I agreed, then they tried to charge me an extra £5, as this different version was a higher price than the first album I ordered. Because this different price wasn’t mentioned when I was originally offered the different record, I refused to pay the extra. They did then send the replacement record as agreed. However, the whole debacle took time and a very tedious email thread before I got anything. I’ve been buying records online for over ten years, always trying to support smaller independent retailers. This is by far the worst record shopping experience I’ve had online- utterly shambolic. AVOID AT ALL COSTS”
“Seem to have good stock but are slow to despatch orders and customer service aren’t very responsive. When you do receive a response expect to be curt and bordering rude. There are several reviews saying the company is a scam, I don’t think it is but if they ignore customers whose orders are pending they could appear to be scamming them.”
“Initially, I was a bit concerned about my purchase of two vinyl records from (link unavailable). The site claimed delivery would be within 24-48 hours, but a week went by with no sign of shipping and the website seemed to have vanished along with their email address. However, a week later, I received a shipping confirmation email with a tracking number, and to my surprise, the records arrived today. Despite some initial hiccups, the site proved to be reliable, and I'd recommend them to fellow vinyl enthusiasts. Perhaps a bit more communication would be appreciated, but I'll definitely shop here again.”
“long delivery time, they sold something they didn't have, they tried to pull another one, very arrogant seller, 30 days to return the money is unacceptable, I don't recommend, I advise you to buy from someone else,”
Hi Miroslaw,
You ordered the Whitney Houston record on January 31st, and it was shipped promptly. You also used a discount code on that order.
Your second order was refunded in full. We always aim to resolve issues fairly and appreciate your understanding, even if things didn’t go as expected this time.
“site easy to navigate , even for a tech luddite such as myself , plenty of interesting artists as well as my favourites , good prices and always dispatched on time”
“Excellent service. Fast and efficient with the best competitive price. I messaged them to ask a quick question and received a prompt response. Would definitely use again.”
“I would NOT recommend this website! I did not get my vinyl. Communication is VERY bad! I paid 60 euros in total and i did not get the vinyls!!! You guys are SCAMMERS!!”
Hi Kobe,
As you know—and not mentioned in your review—you placed the order and we shipped it.
Your tracking is here:
https://www.royalmail.com/track-your-item#/tracking-results/LE797036129GB
You didn’t collect the package, and it was returned to us as a result.
We’re happy to resend it or discuss next steps if you get in touch.
