“Honestly some of the best customer service I’ve seen in a long time emailed me back in a reasonable amount of time they even let me switch my vinyl for a different one because the other one didn’t come in stock for about a month super honest company will definitely be buying from them again in the near future!!”
“Very well done, good communication and follow-up, team is taking care of the request and found a solution to my order (item was missing so they provide me with several solutions).”
“Quick delivery, my only problem with your website is that every record is available to order but quite clearly most items are not in stock so if you order you have to refund, otherwise a good site...”
“Very happy with my purchase, retailer was very helpful throughout, the LP's took a while to arrive but i knew they had to be ordered first before they could be sent to me, all a fair price and packaged well.”
“Horizons' site showed a hard to find, out of print item as in stock. I emailed them to ask if it was really in stock because so many music sites show items as in stock when they're really not. They emailed shortly thereafter to confirm that they could get the item from their supplier. Communication was quick and friendly. I'm so pleased and would happily shop there again.”
“Absolultey Brilliant, the team at Horizon sourced a really rare album for me that I had been looking for a long time. Great communications and fast delivery to Australia. It is celar that the shop is passionate about vinyl and I will be back. Thanks folks.... BRILLIANT!”
“Very helpful ,and fulfilled my order once we established that what I initially wanted was unavailable.. a massive collection to chose from.. I actually purchased something that I thought was obsolete.. will definitely use them again... 👍”
