“It took them 4 months! 4 MONTHS ! To deliver a record to me that when arrived had a JUNO record id on it..
If I knew I could have got it from juno I would have ordered it from them as they only take a day to dispatch.. not 4 FE#in months!!”
“After waiting severalmwerks for an order I contacted horizon music as they had bot been sent out on the release dates of the albums, only to be informed that several of the albums had been sold out! I asked for both orders to be cancelled, they only cancelled one and it wasn't after several emails that I got a refund on one of the orders instead of store credit. The first order wasn't packaged that well. Overall experience compared with Juno etc, poor ..I won't be using again.”
“Shocking.
Very poor experience. I paid extra for fast delivery based on the website promise of same-day dispatch and 1–3 working day delivery, but this was completely misleading and just an outright lie. Nowhere did it say the item wasn’t in stock and would need to be ordered in first.
Instead of arriving within days, which I needed as it was a gift for my brothers 30th birthday, I was told it would take weeks, and over a month later, I’m still waiting despite being repeatedly told it would come “next week.” Paying for faster delivery was pointless as the service wasn’t delivered at all. To make it worse, the email responses were quite stroppy and defensive.
The lack of transparency, constant delays and defensive communication is unacceptable. I would not recommend this company and will never buy anything from them again.”
“If you are willing to negotiate store credit for refunds, wait weeks for your items to arrive. Then the store mess you about for weeks, then crack on ordering from Horizon music.
I could upload the conversation emails but I can't be arsed anymore.”
“Very poor customer service. Items not in stock when told they are? Late delivery/dispatch.
Poor, unprofessional emails with little to no information given.
Then messaged asking for a good review as they feel like customers are boycotting their business?
Very disappointed.”
“Original purchase was out of stock, despite taking payment, when requested a refund was told this would take around 2 weeks to process, and would I consider replacement to support an independent business, so chose a more expensive product, only to wait another 3 weeks for delivery, without any updates unless requested.”
“Dreadful company. Advertise records as available, take your money and then just sit on the order whilst trying to source the items you have paid for. Then try to charge extra when they cannot source it. No communication and fight to not issue refunds. Absolute disgrace. Avoid at all costs.”
“3 orders now and every order they wait after the 28 days to say an item or items are out of stock and they will only issue a strore credit, therefore they take your money for items they don't have In stock.
I want to clear my store credit so I do not have to use this company ever again”
“Ordered 2 x vinyls 3/12/25 for Xmas present. Recd email stating ‘ready to ship. Never arrived and I emailed on 16/12/25 asking of not delivered before Xmas, I wanted refund. Recd email 17/12/25stating one was out of stock and offered alternative. I emailed stating I would only accept if delivered before Xmas. Finally recd on 22/12/25. Would not use this site as very poor service and poor communication with buyer”
“I would not recommend this company.
I ordered a vinyl as a Christmas present and was later informed that it would arrive after Christmas. I requested a refund straight away. Instead of processing this, I was offered an exchange, which I declined.
The next day I was emailed again asking if I still wanted the item. I replied promptly confirming I did not and that I had already asked for a refund — yet I was then told it had already been shipped.
Very poor communication and handling of a simple refund request.”
“I’m not recommending this website!!!!aware !!!!I make some order in November and I’m receiving parcel just end of November!!!!when if I make order to different website is was cheap and quick!!!!Terrible”
“I can not recommend Horizons Music to anyone as despite seemingly great offer on both price and availability- it was not true for me. Delay upon delay only to learn they sell what’s not in stock (and I’m talking about preorders) only to offer me their service of ordering from third party for a higher price. And when I had requested a refund they reminded me they’re a small business and to consider refund as a voucher - the audacity! I’m all for a small business but not when I’m feeling played. Communication was dreadful and I always had to milk the information from them. And then I had delay for the refund cause they thought I might have changed my mind.
I am now terrified of buying from small business online or online in general as this experience has scared me.”
“Absolutely abysmal company...
You find the album you want, pay for it, pay for 48hr delivery, then, 2 days later they tell you they've ordered it and it'll be a week before you'll receive it!
Nothing on the website says they DON'T have it in stock.
I don't recommend them and I'll NEVER use them again”
“Ordered a Mott The Hopple box set 28th July at a very good price. So good that I contacted them to ask if it was genuine. Quick reply said yes. Took two weeks to arrived and it wasn’t the box set (as advertised on the website) but a double album set. Numerous exchanges of emails and I have received the refund today 9th September. Not a full refund as I had to pay the postage back and they refunded some (not all) money by way of credit to my Horizon account.
I won’t be using them again.”
“Slow, very very slow, took over 6 weeks to recieve an item that was advertised as "in stock" to be told that it would be "next week" then the "next week" then the "next week" and so on...should not of been advertised as in stock and available for delivery if it had to be outsourced. Wont use again. Maybe was just just my order or if others have faced the same issue? Only response i got was when i chased for an update, no proactive emails to inform me of delays.”
