“Wouldn’t buy from them again. Ordered music that was advertised only to be told it was sold out. Ended up choosing something else which eventually was in stock. Paid more than I was supposed to as the out of stock item cost more. Couldn’t be bothered to ask for cash back as everything was so painful and just wanted to be done with it. It seems that there’s stuff advertised that isn’t in stock… it lures you in. I wouldn’t buy from this place again”
Hi Richard
sorry I dont understand this review. The vision reels vinyl as you know are extremely rare. We supplied one and you said you would pay for the shipping when the second one arrived which it has done, we are ready to ship..you were satisfied with how we handled it so this review is a little disappointing.
“I found Horizon online, and they had a vinyl record that I was after. The price was really good, so I purchased from them. I was a bit unsure of my purchase as I had never used Horizon before, but I was surprised at the quality of the service. I received my item quite quickly and was emailed throughout the process. I would highly recommend Horizon, the prices are goid and the service is better.”
“Sketchy site which allows you to buy things that are not actually in stock but say they are which then lead to you being told they are about to get repressed. I managed to salvage my money by swapping my order for another vinyl which they did have in stock I'm thankful for that.”
“Awful service. Have hundreds of items listed online which are not in stock. Made me wait months for a vinyl then refused to refund me only gave me store credit when I finally got fed up enough to ask for a refund. Awful”
“Thanks to Horizons Music for my Charles Aznavour - Best Of Centenary Edition album. This album is apparently difficult to obtain and it was special ordered for me. Much appreciated and thanks for the prompt shipping to the U.S.!”
“Absolute clowns. I placed an order and after ten days, I’d had no update. I followed up and was told they didn’t have the record I ordered in stock. They offered me to exchange the record for a different one, or to use the money sent as credit. (I was not offered a refund).
I selected another record from the website at a lower price than the original item (£21, the first record was £22.). I was then told this second record also was out of stock, but they could send a different version of the same album. (They didn’t mention any price difference at this point.). I agreed, then they tried to charge me an extra £5, as this different version was a higher price than the first album I ordered. Because this different price wasn’t mentioned when I was originally offered the different record, I refused to pay the extra. They did then send the replacement record as agreed. However, the whole debacle took time and a very tedious email thread before I got anything. I’ve been buying records online for over ten years, always trying to support smaller independent retailers. This is by far the worst record shopping experience I’ve had online- utterly shambolic. AVOID AT ALL COSTS”
“Seem to have good stock but are slow to despatch orders and customer service aren’t very responsive. When you do receive a response expect to be curt and bordering rude. There are several reviews saying the company is a scam, I don’t think it is but if they ignore customers whose orders are pending they could appear to be scamming them.”
“Initially, I was a bit concerned about my purchase of two vinyl records from (link unavailable). The site claimed delivery would be within 24-48 hours, but a week went by with no sign of shipping and the website seemed to have vanished along with their email address. However, a week later, I received a shipping confirmation email with a tracking number, and to my surprise, the records arrived today. Despite some initial hiccups, the site proved to be reliable, and I'd recommend them to fellow vinyl enthusiasts. Perhaps a bit more communication would be appreciated, but I'll definitely shop here again.”
“long delivery time, they sold something they didn't have, they tried to pull another one, very arrogant seller, 30 days to return the money is unacceptable, I don't recommend, I advise you to buy from someone else,”
Hi Miroslaw,
You ordered the Whitney Houston record on January 31st, and it was shipped promptly. You also used a discount code on that order.
Your second order was refunded in full. We always aim to resolve issues fairly and appreciate your understanding, even if things didn’t go as expected this time.
“site easy to navigate , even for a tech luddite such as myself , plenty of interesting artists as well as my favourites , good prices and always dispatched on time”
“Excellent service. Fast and efficient with the best competitive price. I messaged them to ask a quick question and received a prompt response. Would definitely use again.”
