“Order a record that has sold out on other sites almost 6 months ago and was able to pick up a mint copy at Horizons. Took a couple of weeks to arrive but communication was good.”
“Thanks to the staff I received my second choice of record after my first choice was no longer available. Communication was quick and they swiftly sorted out my issue and purchase arrived quickly, would use Horizon again for my music!”
“a record was listed as "in stock" but once i placed an order and paid it magically wasnt...but there was good communication and the credit was put towards another record and they turned up in due course in perfect condition so overall i am happy thank you!”
“Highly recommended. The album I ordered wasn’t in stock at the time, but I received fast and efficient updates in response to my enquiries. The vinyl was very good quality and well packaged when it arrived.”
“Wouldn’t buy from them again. Ordered music that was advertised only to be told it was sold out. Ended up choosing something else which eventually was in stock. Paid more than I was supposed to as the out of stock item cost more. Couldn’t be bothered to ask for cash back as everything was so painful and just wanted to be done with it. It seems that there’s stuff advertised that isn’t in stock… it lures you in. I wouldn’t buy from this place again”
Hi Richard
sorry I dont understand this review. The vision reels vinyl as you know are extremely rare. We supplied one and you said you would pay for the shipping when the second one arrived which it has done, we are ready to ship..you were satisfied with how we handled it so this review is a little disappointing.
“I found Horizon online, and they had a vinyl record that I was after. The price was really good, so I purchased from them. I was a bit unsure of my purchase as I had never used Horizon before, but I was surprised at the quality of the service. I received my item quite quickly and was emailed throughout the process. I would highly recommend Horizon, the prices are goid and the service is better.”
“Sketchy site which allows you to buy things that are not actually in stock but say they are which then lead to you being told they are about to get repressed. I managed to salvage my money by swapping my order for another vinyl which they did have in stock I'm thankful for that.”
“Awful service. Have hundreds of items listed online which are not in stock. Made me wait months for a vinyl then refused to refund me only gave me store credit when I finally got fed up enough to ask for a refund. Awful”
“Thanks to Horizons Music for my Charles Aznavour - Best Of Centenary Edition album. This album is apparently difficult to obtain and it was special ordered for me. Much appreciated and thanks for the prompt shipping to the U.S.!”
“Absolute clowns. I placed an order and after ten days, I’d had no update. I followed up and was told they didn’t have the record I ordered in stock. They offered me to exchange the record for a different one, or to use the money sent as credit. (I was not offered a refund).
I selected another record from the website at a lower price than the original item (ÂŁ21, the first record was ÂŁ22.). I was then told this second record also was out of stock, but they could send a different version of the same album. (They didn’t mention any price difference at this point.). I agreed, then they tried to charge me an extra ÂŁ5, as this different version was a higher price than the first album I ordered. Because this different price wasn’t mentioned when I was originally offered the different record, I refused to pay the extra. They did then send the replacement record as agreed. However, the whole debacle took time and a very tedious email thread before I got anything. I’ve been buying records online for over ten years, always trying to support smaller independent retailers. This is by far the worst record shopping experience I’ve had online- utterly shambolic. AVOID AT ALL COSTS”
