“Whilst I did eventually receive the record, it took over a month and my two messages asking about the status were both completely ignored. I was so sure that this was a scam, based on other reviews that I bought the record elsewhere. Now I have two copies, thanks to Horizons inability to communicate!”
“Unfortunately the purchased was slow being despatched and took a chaser email to get it finally issued for delivery.
The cassette was slightly more expensive than the current new album due from the Script. This might have been acceptable if it had been dispatched promptly this has to be considered.
The cassette and music are exactly as expected for a new product.”
“Unfortunately my experience with Horizon Music wasn’t a good one.
I ordered two records in April, one of which was in stock, the other was a pre-order. I got an email a couple of days later confirming a release date of 22nd May. Great start!
22nd May comes around and I hear nothing. I chase and am told 29th May. On 2nd June still nothing, so I chase again and am told “awaiting more copies”. I can only assume that more pre-orders were sold than could be fulfilled (due to inadequate inventory management perhaps?). This wait and chase game goes on repeatedly until 28th June. Eventually I give up and request a refund of the pre-ordered record. Am told a refund will arrive in 14 days. The record that was in stock is shipped and arrives in good time. Another pro. But after 25 days I’ve still not been refunded and find myself chasing yet again. It takes 28 days for my refund to arrive.
I respect people setting up their own business but this is never going to work when customer service is so poor. I wouldn’t trust Horizon music again and will be shopping back at reliable Juno records in future.”
“First time ive ordered with Horizon Music.
Order was as described, despatched and received well packaged, no problems to report, and would use again without hesitation.”
“Very happy with the album I received. A little slow on the first title ordered so an alyernative was ordered. That title arrived fsirly quickly in first class order.
Thanks for the service.”
“Happy with my item,
just didn’t enjoy waiting 2 months practically for it, I understand that sometimes delays happen it’s lucky I was in for it when it finally come cuz I could’ve been out or away. It’s kinda put me off using you again for vinyl I’m not gunna lie. I’m sorry. I didn’t mind the wait but still I’d rather it came time it said which was like two day post with dpd. I dono. My worst experience with online I’ve had I think to date. Wouldn’t recommend to a friend. I’m sorry. :/”
