“Honestly some of the best customer service I’ve seen in a long time emailed me back in a reasonable amount of time they even let me switch my vinyl for a different one because the other one didn’t come in stock for about a month super honest company will definitely be buying from them again in the near future!!”
“Very well done, good communication and follow-up, team is taking care of the request and found a solution to my order (item was missing so they provide me with several solutions).”
“Quick delivery, my only problem with your website is that every record is available to order but quite clearly most items are not in stock so if you order you have to refund, otherwise a good site...”
“Ordered a record and had to wait 5 weeks for delivery, and I only got the black vinyl instead of the red and yellow version that was advertised. Never again”
“Quick delivery, well packaged.
However way to aggressive with marketing emails...up to 6 in one day...completely unnecessary. Service and delivery would give 5 stars but way over the top with emails after my purchase.”
“Original purchase was out of stock, despite taking payment, when requested a refund was told this would take around 2 weeks to process, and would I consider replacement to support an independent business, so chose a more expensive product, only to wait another 3 weeks for delivery, without any updates unless requested.”
“Very happy with my purchase, retailer was very helpful throughout, the LP's took a while to arrive but i knew they had to be ordered first before they could be sent to me, all a fair price and packaged well.”
“Dreadful company. Advertise records as available, take your money and then just sit on the order whilst trying to source the items you have paid for. Then try to charge extra when they cannot source it. No communication and fight to not issue refunds. Absolute disgrace. Avoid at all costs.”
“Horizons' site showed a hard to find, out of print item as in stock. I emailed them to ask if it was really in stock because so many music sites show items as in stock when they're really not. They emailed shortly thereafter to confirm that they could get the item from their supplier. Communication was quick and friendly. I'm so pleased and would happily shop there again.”
“Absolultey Brilliant, the team at Horizon sourced a really rare album for me that I had been looking for a long time. Great communications and fast delivery to Australia. It is celar that the shop is passionate about vinyl and I will be back. Thanks folks.... BRILLIANT!”
