“This is the third vinyl LP I've had big problems with getting hold of from Horizons in the last year. Usually the vinyl isn't in stock, I have to chase Horizons endlessly and if it does arrive it's usually either weeks or months late. I even lost my money completely on one occasion after they failed to deliver to me. I won't be buying from Horizons again.”
“Ok, this is a honest, straight up review of my original order from horizonmusic.co.uk. I had orginally ordered a 12" which ended up being unavailable. It took months to get to the point of making an alternative order. Again long wait for the availability of the order. I had got to the point where I was going to request a refund. I received an email last week informing me that my records were going to be dispatched. The items came via europe. Royal Mail tracking app informed me there were in the UK.
Located at Gatwick. And would be delivered the following day. Fat chance I thought, well what do you know, It got delivered, records are on my turntable. Its all good now.”
“Part of order not in stock. Replacement item took 6 weeks. No refund despite requests. Seemed as though they were buying time for item to come in rather than engage with refund requests. Won’t shop with them again. Good service and communication worth more than delay and obfuscation.”
“Firstly, if you live in the EU, you should be aware that the website does not charge you import duties at source, which is a definite plus for the shop as it works out infinitely cheaper for the customer than if you were charged these duties in your own country.
Secondly, although the website stated that the vinyl record I bought was in stock, it took over three weeks to arrive. In the meantime, I received a message saying that they were about to receive it in-store and would then send it to me, which doesn’t match the information provided at the time of purchase.
Finally, over ten days after that message, I wrote to them asking for an explanation for the delay in dispatch and, surprisingly, they sent it to me the very next day. These are the sort of situations that make me completely lose confidence in an online shop.
In short, although the disc arrived in perfect condition, the issue of import duties completely rules out the possibility of me buying from here again, and if we add to that all the time wasted and the lack of transparency regarding the information, I don’t think I’ll be buying from this shop again.”
“Awful service. I bought 3 items, all of which said were in stock. One of them turned out not to be in stock, they contacted me over a week after to say it wasn't in stock and asked what I wanted to do. I responded *immediately* to say that I just wanted a refund on that item and I still wanted the two others. They did not read the email and another week went by to them asking again and I had to confirm. It took them 3 weeks to actually ship the items. When they arrived they weren't in great condition. One of the records was dirty. Would not recommend buying from them, awful service.”
“All the series of Beatles EPs have been very good, releasing most of the performances of the songs not included in the 2 volumes of BBC songs or the 2013 iTunes release. The sleeve of this record has advertised the next release - concentrating on the ninth Pop Go The Beatles. I look forward to hearing when it will be released!”
“Horizons Music is probably the worst customer service orientated music suppliers that I have ever had the misfortune to use. An order, which was placed in early Feb, with a release date in March, finally arrived six full months later in September. I can understand delays, but Horizon Music's barely interested, blunt, "fob off" style of reply ("your order should arrive next week") to my numerous status update requests were infuriating. The order was simultaneously widely available at other outlets. This company has a "cowboy builder" attitude to it's customers. I will never use them again.”
“Terrible contact, CD was delivered in 3 months instead of 2 weeks, every extension of time was know because I asked what is going on - zero proactive communication. Never again.”
“Order #96505 I purchased a book, vinyl records and a T-shirt, spending more than £100 in total. I then received an email saying that some of the items were out of stock, with an offer to wait for them.
They only respond once a day, at most. In the end, I received nothing, and despite sending numerous emails requesting a refund, I have not received any response at all.
When I tried to access the website, my antivirus software started warning me that the site was unsafe to use.
It’s a shame, as the shop used to operate very well and was always quick to send out records. I’ll try to get my money back, although I don’t know how to do it yet.”
“Horizons Music came through after much perseverance and obtained for me the Spectrum Music three disc compilation The New Wave Album, which I think is the best of the dozen or so compilations Spectrum has put out of 80s music. Thank you for your efforts and follow through. I am very pleased with my purchase.”
“Whilst I did eventually receive the record, it took over a month and my two messages asking about the status were both completely ignored. I was so sure that this was a scam, based on other reviews that I bought the record elsewhere. Now I have two copies, thanks to Horizons inability to communicate!”
