“I've been contacted three times now to leave a review. So here we go. First (and last) time using Horizon Music.
I ordered an 'in stock' record on the 6th June, I was emailed a few days later and told the record had been ordered by them (so not in stock?) and I would receive it the following week.
10 weeks later with no communication, I finally get the record delivered - and it's terribly warped. I'm not sure if it went out like that, or spent weeks sitting in hot warehouses. Either way, it's pretty poor.
The email from Neil Monteiro says they are 'being targeted on social media' which sounds like they've done nothing wrong. I'm sorry Neil but perhaps you could accept that service has been poor - or at least email from an address we can actually respond to, rather than saying you have to go through the website to contact.
So there you go - a review as requested. 2 stars as a I did eventually get the record which was hard to find elsewhere, and is playable even if warped.”
“Like some before me I had to wait a considerable time before my order finally arrived.
When it did arrive it was secure and well packaged but this did not make up for the delay.
Wont be in a rush to use again.”
“Wouldn’t buy from them again. Ordered music that was advertised only to be told it was sold out. Ended up choosing something else which eventually was in stock. Paid more than I was supposed to as the out of stock item cost more. Couldn’t be bothered to ask for cash back as everything was so painful and just wanted to be done with it. It seems that there’s stuff advertised that isn’t in stock… it lures you in. I wouldn’t buy from this place again”
Hi Richard
sorry I dont understand this review. The vision reels vinyl as you know are extremely rare. We supplied one and you said you would pay for the shipping when the second one arrived which it has done, we are ready to ship..you were satisfied with how we handled it so this review is a little disappointing.
“Item ordered was not in stock - huge delays to communication in advising me of this! No refund offered at all only store credit to use on something else which I didn’t particularly want - I would be very wary of using again”
