“Unfortunately my experience with Horizon Music wasn’t a good one.
I ordered two records in April, one of which was in stock, the other was a pre-order. I got an email a couple of days later confirming a release date of 22nd May. Great start!
22nd May comes around and I hear nothing. I chase and am told 29th May. On 2nd June still nothing, so I chase again and am told “awaiting more copies”. I can only assume that more pre-orders were sold than could be fulfilled (due to inadequate inventory management perhaps?). This wait and chase game goes on repeatedly until 28th June. Eventually I give up and request a refund of the pre-ordered record. Am told a refund will arrive in 14 days. The record that was in stock is shipped and arrives in good time. Another pro. But after 25 days I’ve still not been refunded and find myself chasing yet again. It takes 28 days for my refund to arrive.
I respect people setting up their own business but this is never going to work when customer service is so poor. I wouldn’t trust Horizon music again and will be shopping back at reliable Juno records in future.”
“No recomiendo nada esta web, discos en stock que no estan, el stock es sobre distribuidora por lo cual tardan en llegarles, no hace reembolsos, solo saldo en cuenta, hice un pedido en febrero de 4 discos que no habia stock y tuve que hacer otro pedido por obligacion. El pedido llego hace dos dias, en el mes de Junio. No os lo recomiendo. Al menos el chico era amable contestando los mails.”
“Took about a month to be delivered. Stock on website is innacurate, wishy washy communication. One of the records sent was the wrong version (black repress instead of marbled first press) and was still charged the price of a first press however due to being worn down from the experience i decided to just keep it. Also still waiting on a refund for one record he couldnt source...not a scam just not a good business will not be using again.”
“Ordered a record and had to wait 5 weeks for delivery, and I only got the black vinyl instead of the red and yellow version that was advertised. Never again”
“I've been contacted three times now to leave a review. So here we go. First (and last) time using Horizon Music.
I ordered an 'in stock' record on the 6th June, I was emailed a few days later and told the record had been ordered by them (so not in stock?) and I would receive it the following week.
10 weeks later with no communication, I finally get the record delivered - and it's terribly warped. I'm not sure if it went out like that, or spent weeks sitting in hot warehouses. Either way, it's pretty poor.
The email from Neil Monteiro says they are 'being targeted on social media' which sounds like they've done nothing wrong. I'm sorry Neil but perhaps you could accept that service has been poor - or at least email from an address we can actually respond to, rather than saying you have to go through the website to contact.
So there you go - a review as requested. 2 stars as a I did eventually get the record which was hard to find elsewhere, and is playable even if warped.”
“Like some before me I had to wait a considerable time before my order finally arrived.
When it did arrive it was secure and well packaged but this did not make up for the delay.
Wont be in a rush to use again.”
“Wouldn’t buy from them again. Ordered music that was advertised only to be told it was sold out. Ended up choosing something else which eventually was in stock. Paid more than I was supposed to as the out of stock item cost more. Couldn’t be bothered to ask for cash back as everything was so painful and just wanted to be done with it. It seems that there’s stuff advertised that isn’t in stock… it lures you in. I wouldn’t buy from this place again”
Hi Richard
sorry I dont understand this review. The vision reels vinyl as you know are extremely rare. We supplied one and you said you would pay for the shipping when the second one arrived which it has done, we are ready to ship..you were satisfied with how we handled it so this review is a little disappointing.
“Item ordered was not in stock - huge delays to communication in advising me of this! No refund offered at all only store credit to use on something else which I didn’t particularly want - I would be very wary of using again”
