“Ordered 2 x vinyls 3/12/25 for Xmas present. Recd email stating ‘ready to ship. Never arrived and I emailed on 16/12/25 asking of not delivered before Xmas, I wanted refund. Recd email 17/12/25stating one was out of stock and offered alternative. I emailed stating I would only accept if delivered before Xmas. Finally recd on 22/12/25. Would not use this site as very poor service and poor communication with buyer”
“I would not recommend this company.
I ordered a vinyl as a Christmas present and was later informed that it would arrive after Christmas. I requested a refund straight away. Instead of processing this, I was offered an exchange, which I declined.
The next day I was emailed again asking if I still wanted the item. I replied promptly confirming I did not and that I had already asked for a refund — yet I was then told it had already been shipped.
Very poor communication and handling of a simple refund request.”
“Excellent customer service they emailed me to say that the original LP that I ordered with our stock they recommended it alternative which was on par. I accepted delivered with four days would definitely use this company again.”
“There are several ways in which you could improve:
Stock visibility - when going on the website and making an order, all of the items were listed as in stock. Its only after I made the order I was contacted by email saying that two items are out of stock, one of which was not going back in stock so I was offered a voucher or buying something else instead. It is better to know in advance what is in or not.
Communication - the back and forth with customer service guy about the situation felt a bit clumsy. They said the items would he sent out by a certain date and then the date came and they said actually its going to be next week… I don’t want to chase anyone, I just want a clear message when am i going to get the records
Refunds - vouchers are lost money. Nobody likes vouchers. I would rather get my money back next time.”
“I placed my order, then saw some of the reviews and was a bit nervous.
I had no reason to be nervous at all!! Communication was great, price was very competitive and my item came and I’m delighted with it.
I wouldn’t hesitate to use Horizon Music again!”
“Wasn't aware of this small company until the need to buy a Christmas present for a family member. Horizon was the website they listed. Had a few issues where the vinyl ordered was out of stock. Horizon offered me a refund but I opted to support this small business and ordered items that were in stock. I was always kept in the loop of my orders delivery and any issues I had were resolved. I would like to add that I contacted Horizon a few times and their response was prompt and polite.”
