“Original purchase was out of stock, despite taking payment, when requested a refund was told this would take around 2 weeks to process, and would I consider replacement to support an independent business, so chose a more expensive product, only to wait another 3 weeks for delivery, without any updates unless requested.”
“Very happy with my purchase, retailer was very helpful throughout, the LP's took a while to arrive but i knew they had to be ordered first before they could be sent to me, all a fair price and packaged well.”
“Dreadful company. Advertise records as available, take your money and then just sit on the order whilst trying to source the items you have paid for. Then try to charge extra when they cannot source it. No communication and fight to not issue refunds. Absolute disgrace. Avoid at all costs.”
“Horizons' site showed a hard to find, out of print item as in stock. I emailed them to ask if it was really in stock because so many music sites show items as in stock when they're really not. They emailed shortly thereafter to confirm that they could get the item from their supplier. Communication was quick and friendly. I'm so pleased and would happily shop there again.”
“Absolultey Brilliant, the team at Horizon sourced a really rare album for me that I had been looking for a long time. Great communications and fast delivery to Australia. It is celar that the shop is passionate about vinyl and I will be back. Thanks folks.... BRILLIANT!”
“Very helpful ,and fulfilled my order once we established that what I initially wanted was unavailable.. a massive collection to chose from.. I actually purchased something that I thought was obsolete.. will definitely use them again... 👍”
“3 orders now and every order they wait after the 28 days to say an item or items are out of stock and they will only issue a strore credit, therefore they take your money for items they don't have In stock.
I want to clear my store credit so I do not have to use this company ever again”
“The soundtrack to 'The Changes' is a classic, and the cost Horizon Music is selling it for is cheaper than anywhere on the web.
The vinyl themselves are from the second limited edition pressing of 500 copies on black vinyl. My set had been missing packaged by the manufacturer with the inner record sleeves appearing through the shrink wrap. This careful opening with no harm done fortunately. An essential purchase for fans of cult TV, electronic music or the late lamented BBC radiophonic workshop.”
“No completely happy with the way this shop works, they list products they do not have in stock and then when they can't complete an order they ask you to take credit or wait 14 days for a refund.”
