“I ordered 1 vunyl then an extra 4 all the same vinyl, and all arrived in the hard plastic sleeves with creases going from bottom middle to side middle, 2 different deliveries, bit of a mess really not to sure how to fix them covers either”
“Got off on the wrong foot as web site said LP was "In Stock" when it was not, only when I queried the order did they admit they were awaiting delivery the next week. That said the LP did arrive in stock the following week and arrived quickly once available. Communication initially poor then good once I made them aware that I was not satisfied hence rating of 3 stars”
“i received an email advising of a title that i would enjoy given my purchase history , i was not otherwise aware , i placed my order , it arrived as described , and i am perfectly happy”
“I can not recommend Horizons Music to anyone as despite seemingly great offer on both price and availability- it was not true for me. Delay upon delay only to learn they sell whatâs not in stock (and Iâm talking about preorders) only to offer me their service of ordering from third party for a higher price. And when I had requested a refund they reminded me theyâre a small business and to consider refund as a voucher - the audacity! Iâm all for a small business but not when Iâm feeling played. Communication was dreadful and I always had to milk the information from them. And then I had delay for the refund cause they thought I might have changed my mind.
I am now terrified of buying from small business online or online in general as this experience has scared me.”
“Absolutely abysmal company...
You find the album you want, pay for it, pay for 48hr delivery, then, 2 days later they tell you they've ordered it and it'll be a week before you'll receive it!
Nothing on the website says they DON'T have it in stock.
I don't recommend them and I'll NEVER use them again”
“The album I originally ordered was out of stock , despite it showing as in stock on their website. That said they did try and source a copy from the distributors which I appreciated. I was offered the choice of a similar priced album from their website. This was fine as I found an album which Iâd been looking for but I should really have been offered a refund as they were unable to fulfill my original order. Also, a smaller point, the album cover on the replacement I chose didnt match the image on the website.”
“Album arrived quickly and was well packaged. The vinyl looks great and it plays with no flaws. There was an excellent communication from this company. The price was right.”
“The record I ordered wasnât in stock anymore. But I was immediately informed about that and was offered a full refund or another version of the same record which I ordered then. The delivery was very quick and well packaged. Reliable seller!”
