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horizonsmusic.co.uk Reviews

2.1 Rating 323 Reviews
28 %
of reviewers recommend horizonsmusic.co.uk
horizonsmusic.co.uk 5 star review on 14th May 2025
Donald Jaffe
horizonsmusic.co.uk 5 star review on 13th May 2025
Anonymous
horizonsmusic.co.uk 1 star review on 3rd May 2025
Anonymous
horizonsmusic.co.uk 5 star review on 18th September 2024
#72461
horizonsmusic.co.uk 5 star review on 16th September 2024
#73312
horizonsmusic.co.uk 4 star review on 8th July 2024
Andy
horizonsmusic.co.uk 5 star review on 29th March 2024
Enrico Bertolo
8
Anonymous
Anonymous  // 01/01/2019
Excellent service . . . and they had a copy of a rare 7” that absolutely no one else had in stock. Highly recommended. Thank you.
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Posted 2 months ago
Great selection of vinyl, prompt service and delivery. Highly recommend
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Posted 2 months ago
A perfect vinylstore, great prices, perfect parcel (save shipping) and finally excellent customer service!! Back again soon.
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Posted 2 months ago
Excellent service. Fast and efficient with the best competitive price. I messaged them to ask a quick question and received a prompt response. Would definitely use again.
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Posted 2 months ago
Great independant vinyl store with some gems - please support
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Posted 2 months ago
Highly recommended Seller. Quick delivery. LP well packaged. Thanks
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Posted 2 months ago
I would NOT recommend this website! I did not get my vinyl. Communication is VERY bad! I paid 60 euros in total and i did not get the vinyls!!! You guys are SCAMMERS!!
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Posted 2 months ago
Hi Kobe, As you knowβ€”and not mentioned in your reviewβ€”you placed the order and we shipped it. Your tracking is here: https://www.royalmail.com/track-your-item#/tracking-results/LE797036129GB You didn’t collect the package, and it was returned to us as a result. We’re happy to resend it or discuss next steps if you get in touch.
Posted 2 months ago
Superb store, ordered and arrived the next day. Can't ask for more!
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Posted 2 months ago
Wszystko przebiegΕ‚o OK
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Posted 2 months ago
Absolutely awesome πŸ’― very super friendly conversation outlining everything for me to get a full picture of what to expect from then to now that's all I could of asked for it's been an absolute pleasure to be able to be dealing with you as always happy 😁 with my recent purchase and other purchases from you in the past πŸ” quality sound incredible vocals on a beautiful blue vinyl happy 😊😁 days will definitely always return whenever needed as I'm always happy with the outcome thanks πŸ‘ πŸ’―πŸ‘ to you too big thanks πŸ‘ πŸ’―πŸ‘ Krishna PS for sure I will definitely recommend to others to use your service at all times as you fully deserve everything coming your way as well thanks πŸ‘ πŸ’―πŸ‘ Krishna πŸ˜€πŸ˜πŸ˜Š
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Posted 2 months ago
Great service, top job all round
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Posted 2 months ago
Exceptional service
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Posted 2 months ago
Took my money and didnt tell me the CD I ordered was out of stock until I emailed a week later. They then tried to get me to either swap for a cheaper CD or get store credit. I asked for a refund and had to contact my bank to get it
horizonsmusic.co.uk 1 star review on 3rd May 2025
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Posted 2 months ago
Here we go again… I ordered a box set from Horizon. Ten days later I messaged them and was told that they don’t have it, never had it. They told me to choose something else or take store credit. I messaged them back to refund my card. The next day again, order something else or take store credit or they will refund my card in thirty days. Thirty days? WTF! Their business model is to bait a customer into purchasing an item that they never had to force them into choosing something else or store credit or to tie up your credit card for thirty days! No business ethics at all! I’m calling my credit card right now. AVOID HORIZON MUSIC AT ALL COSTS!!!
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Posted 3 months ago
Do not purchase anything from this company. I placed an order for record store day 2025. It took over a week to arrive. I later find out these weren’t one of their approved partners. After emailing the company to find out when my order was going to be dispatched, the response was very condescending. Horizon Music were taking your money and giving you the impression the records were in stock (when in fact they were not) and then placing an order with another company - very misleading. I also paid for 24 hour postage only for it to take 6 days
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Posted 3 months ago
Same as others; I ordered an 'in stock' CD, it was only after I chased I found out that the item was not available at all. Was offered store credit, I asked for a refund, was told 14 days, same as everybody else. This is unacceptable; I therefore, organised a chargeback by contacting my credit card provider. Possibly not a scam but I can see why some would see it as such. It was a time consuming and frustrating experience, that I'm not going to repeat. Lesson learned.
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Posted 3 months ago
My son spent Β£84.00 for some vinyls paid for 48 hour delivery no communication, 5 days later. Preparing shipment, no number to call. Absolutely shocking.
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Posted 3 months ago
AVOID AT ALL COSTS. DO NOT PART WITH ANY MONEY. THIS COMPANY ADVERTISES STOCK THEY DO NOT HAVE AND WILL NOT RETURN YOUR MONEY.
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Posted 3 months ago
Scammers. Ordered a Vinyl and paid Β£6.50 for next day delivery. 10 days had passed and no delivery. Contacted them and they said it was out of stock, even thought they advertised the item in stock. Refuse to give a refund, offered a replacement (where I had to pay more on top) or instore credit. Will be contacting my bank as this is unacceptable.
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Posted 3 months ago
Advertising a record that is out of stock. Bought start of Feb and been told to wait 14 days for refund and still not received anything. God knows how they're still allowed to operate.
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Posted 5 months ago
horizonsmusic.co.uk is rated 2.1 based on 323 reviews