“I had great service from Horizon regarding my order. They had to do a special order to obtain my item. They kept me informed at every stage. I would recommend Horizon.”
“After waiting severalmwerks for an order I contacted horizon music as they had bot been sent out on the release dates of the albums, only to be informed that several of the albums had been sold out! I asked for both orders to be cancelled, they only cancelled one and it wasn't after several emails that I got a refund on one of the orders instead of store credit. The first order wasn't packaged that well. Overall experience compared with Juno etc, poor ..I won't be using again.”
“Shocking.
Very poor experience. I paid extra for fast delivery based on the website promise of same-day dispatch and 1–3 working day delivery, but this was completely misleading and just an outright lie. Nowhere did it say the item wasn’t in stock and would need to be ordered in first.
Instead of arriving within days, which I needed as it was a gift for my brothers 30th birthday, I was told it would take weeks, and over a month later, I’m still waiting despite being repeatedly told it would come “next week.” Paying for faster delivery was pointless as the service wasn’t delivered at all. To make it worse, the email responses were quite stroppy and defensive.
The lack of transparency, constant delays and defensive communication is unacceptable. I would not recommend this company and will never buy anything from them again.”
“Amazing selection of records, wonderful customer service and support; never had any issues with my orders, fast reliable delivery options, trackable with the shop app, brilliant deals and a good email service, keeping you in the loop on the latest news”
“If you are willing to negotiate store credit for refunds, wait weeks for your items to arrive. Then the store mess you about for weeks, then crack on ordering from Horizon music.
I could upload the conversation emails but I can't be arsed anymore.”
“Was after a copy of one of my favourite albums, and never been able to find it on vinyl. However I was able to get one through Horizon Music. Reasonable price, fast delivery and was kept updated throughout”
“Very poor customer service. Items not in stock when told they are? Late delivery/dispatch.
Poor, unprofessional emails with little to no information given.
Then messaged asking for a good review as they feel like customers are boycotting their business?
Very disappointed.”
“Outstanding record which arrived in pristine, mint condition. Quality service. Timely delivery. When the green light is go - you can trust in Horizonsmusic.”
