“Horizons' site showed a hard to find, out of print item as in stock. I emailed them to ask if it was really in stock because so many music sites show items as in stock when they're really not. They emailed shortly thereafter to confirm that they could get the item from their supplier. Communication was quick and friendly. I'm so pleased and would happily shop there again.”
“Absolultey Brilliant, the team at Horizon sourced a really rare album for me that I had been looking for a long time. Great communications and fast delivery to Australia. It is celar that the shop is passionate about vinyl and I will be back. Thanks folks.... BRILLIANT!”
“Very helpful ,and fulfilled my order once we established that what I initially wanted was unavailable.. a massive collection to chose from.. I actually purchased something that I thought was obsolete.. will definitely use them again... 👍”
“3 orders now and every order they wait after the 28 days to say an item or items are out of stock and they will only issue a strore credit, therefore they take your money for items they don't have In stock.
I want to clear my store credit so I do not have to use this company ever again”
“The soundtrack to 'The Changes' is a classic, and the cost Horizon Music is selling it for is cheaper than anywhere on the web.
The vinyl themselves are from the second limited edition pressing of 500 copies on black vinyl. My set had been missing packaged by the manufacturer with the inner record sleeves appearing through the shrink wrap. This careful opening with no harm done fortunately. An essential purchase for fans of cult TV, electronic music or the late lamented BBC radiophonic workshop.”
“No completely happy with the way this shop works, they list products they do not have in stock and then when they can't complete an order they ask you to take credit or wait 14 days for a refund.”
“Ordered 2 x vinyls 3/12/25 for Xmas present. Recd email stating ‘ready to ship. Never arrived and I emailed on 16/12/25 asking of not delivered before Xmas, I wanted refund. Recd email 17/12/25stating one was out of stock and offered alternative. I emailed stating I would only accept if delivered before Xmas. Finally recd on 22/12/25. Would not use this site as very poor service and poor communication with buyer”
“I would not recommend this company.
I ordered a vinyl as a Christmas present and was later informed that it would arrive after Christmas. I requested a refund straight away. Instead of processing this, I was offered an exchange, which I declined.
The next day I was emailed again asking if I still wanted the item. I replied promptly confirming I did not and that I had already asked for a refund — yet I was then told it had already been shipped.
Very poor communication and handling of a simple refund request.”
“Excellent customer service they emailed me to say that the original LP that I ordered with our stock they recommended it alternative which was on par. I accepted delivered with four days would definitely use this company again.”
