HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 546 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

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“Worth every penny! We brought a new build with Bloor homes and the quality was awful, they had staff issues on site and our house on exchange was at least a week if not 2 away from being finished, Tom's report has helped us in our complaint to Bloor and now senior management are looking into it for us. The site have even commented on how professional and helpful (to them) the snagging report is in the way it is put together with the detailed photographs. One last point, I had to change my booking day twice and on both occasions Tom and his team were extremely helpful and did not complain - thank you.”

Helpful Report

Posted 8 years ago

“Very impressed and glad we booked this company. The homesnag inspector found a lot of serious underlying issues such as no insulation above my garage roof and in cavity walls, also a leak and general poor workmanship throughout. My builder told me there is no point getting a professional company because they snag the house, but it is obviously just to hide the fact they hadn't done things properly! When spending so much on a house this is a necessary process and in my case an investment which will pay for itself once the issues are sorted. Will use again and recommend”

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Posted 8 years ago

“Very thorough check with a very detailed report. Picked up things that we hadn't even noticed! Highly recommended”

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Posted 8 years ago

“Very professional service, from start to finish from both the Homesnag office & inspector that came out last week. Findings included our house having no insulation in walls & quite bad drafts, which alone made it an investment. thank you”

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Posted 8 years ago

“I am very pleased with my journey from making the call to get information about the process to recieving my report. Tom conducted the snagging who was very friendly whist professional in his dealings with everything. Tom found alot of snags which I have presented to the contractor to rectify before I complete. This was money well spent with a company who I would definately recommend and use again personally! Thanks to Tom and Homesnag!”

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Posted 8 years ago

“The service I received certainly lived up to expectations having read previous excellent reviews. Efficient, friendly and professional service. My inspector was very knowledgeable not only during the inspection (i.e. technically from a surveying point of view) but generally speaking about the whole completion process. I had a nightmare with my builder so the advise I received pre and post inspection from the HomeSnag team was invaluable. Highly recommend”

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Posted 8 years ago

“I would really recommend HomeSnag to anyone purchasing a new build home. Tom was really thorough in his inspection and was able to identify snagging areas that I would not have found until they inevitably caused an issue later on. Tom was also a great guy and gave me some good advice during the buying process. Thanks again.”

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Posted 8 years ago

“Excellent service. Try and get your inspection done before completion as it was invaluable for me to find out I had uneven floors and wavy skirting - would have caused issues (too late) when putting down my own flooring. Raised just over 200 issues in all, sent to site quickly. Top marks from start to finish”

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Posted 8 years ago

“Incredibly detailed reporting. The guy (Tom) was there from 10AM until around 6PM and picked up over 450 snags! We are currently in the process of liaising with the builders to have our home brought up to a much higher standard. Basically, without our (76 page!) snagging report, we would have very little ammunition. All of the snags are properly time-stamped (so the builders can't claim that it was the movers or anything), and even categorised into the various trades that are required to rectify the snag (which is a great help to the builders themselves). Tom has also offered to provide further avocation, should the builders attempt to debase the report, or argue against certain items on it. In all honesty, it is probably the single best investment any new home-buyer could make.”

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Posted 8 years ago

“I highly recommend this service. Excellent work. Thank you”

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Posted 8 years ago

“I do not have money to burn but genuinely think choosing HomeSnag was the best investment I've made and I thoroughly recommend anyone buying new build to get these gentlemen around. Very knowledgeable not only in construction surveying but also so helpful guiding me through a rather daunting process of snagging. Even my site manager had to Doff his cap to what was raised... Said it blew out the water that other snagging companies check for”

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Posted 8 years ago

“Job done in a splendid manner and the guy who did my work was very patient in his explanations. Well done guys.”

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Posted 8 years ago

“Very comprehensive snagging list, both major issues and cosmetic faults noted and provided in an itemised manner. Also provided helpful support on how best to approach builder. Would definitely use again as it saved us so much time and picked up issues we would have missed. Only thing that would make it even better is receiving the snags in a spreadsheet as well as the provides list so they can be itemised and tracked / rearranged etc.”

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Posted 8 years ago

“Tom spent a lot of time at the property, and provided a very thorough and comprehensive report, highlighting issues that we would not have noticed ourselves. Well worth the money, would thoroughly recommend Home Snag!”

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Posted 8 years ago

“Good experience, easy to book, Tom is clear in his communication and the snagging was done according to plan. He found a range of issues we would not have spotted, and would have been expensive to sort out ourselves. We were worried the builder would have issues with the snagging but they did not, and part of that I believe is the constructive layout and comments on the actual snagging list which invites cooperation rather than conflict. Snagging list provided on Saturday evening! Many thanks. Recommended.”

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Posted 8 years ago

“From start to finish HomeSnag was exemplary. I spent over half a half an hour on the phone to HomeSnag when I first rang to understand the service, how it worked and what it would entail. I then booked an inspection which happened a few days later. I spoke with the inspector Tom before he arrived at our property and then again afterwards. He stayed in contact with me throughout the process. Tom spent over 5 hours carrying our his inspection of our new home to be. Ther inspection report we received a couple of days later was extremely comprehensive. It detailed over 200 different snags to our property. A relative who is a surveyor was very impressed with the quality and detail of the report, as was our builders who were particularly in awe of all the high-tech equipment he used to carry out his inspection. This process allowed us to carry out our own snag inspection a couple of weeks later relaxed in the knowledge that the hard work had all been done. Extremely good value for money, I highly recommend this service.”

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Posted 8 years ago

“Very helpful and pleasant to deal with.”

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Posted 8 years ago

“very friendly and highly professional, it helps that they work on weekends - HomeSnag staff works very hard no matter how long it takes we are very happy with the service provided”

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Posted 8 years ago

“Tom was extremely helpful from day one, I had to move my appointment and there was no issue. On the day Tom turned up on time and was *extremely* thorough raising over 400 faults with the property - thankfully a lot of these are very minor but I now feel that I can move forward with my new property knowing that it has stood up to intense scrutiny with no major problems. I wouldn't hesitate in recommending HomeSnag and Tom to anyone, and would actively encourage anybody buying a new house to use the service.”

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Posted 8 years ago

“Overall very pleased with service. Tom did above and beyond to help ensure all our needs were met and would recommend to anyone looking to buy a new build home to use HomeSnag.”

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Posted 8 years ago

HomeSnag is rated 4.9 based on 546 reviews