“Wasn't as straight forward as we'd hoped. We struggled to get information and updates, and whenever we called to speak to the person who was dealing with our business, they weren't in the office and no alternative phone number was given. We were told to email them, and would wait long stints for replies, often with no update or missing information. Irrelevant of whether you're a buyer, seller, renting or landlord, a quick 'no problem, I'm looking into this' would be appreciated.”
“Estate agent who viewed the property had no information to give us on any visits. Vital space had a better and more informative agent. Also when phoned for advice or update few of them were very short on phone. The last lady was really nice lisa i think”
Posted 4 months ago
Thank you for your response and we will take your comments on board. Our viewing representatives on occasions with this property were waiting for information from the solicitors and family who we were selling for. Please feel free to email me the name of the individual who you felt was 'short' with you. My emails firstname.lastname@example.org. We have made staffing changes recently and Lisa is one of the newest member of the team. I will pass on your comments to her. Your review is much appreciated and is something as a company we continually monitor.
“When we had to use Home during the recent purchase of our new house, we found the customer service to be sorely lacking. Kirsty (our nominated agent) was difficult to deal with, regularly told us that it wasn't her job to chase anybody (when we had no other option but to ask her to help us), regularly didn't bother replying to our emails, and was frequently unavailable. It may well be the case that some of the items we asked for her help with were outside the remit of her job, but to outright tell customers that it's not her job to get involved struck us as incredibly unprofessional. There didn't seem to be any sense of urgency in helping us to get matters resolved. When/if we move from our current property we would be loathe to use Home, and we certainly would not recommend them to anyone else.”