Home Estate Agents Reviews

4.86 Rating 248 Reviews
98 %
of reviewers recommend Home Estate Agents
Merchant Metrics
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.86 out of 5
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Not particularly helpful, only interested in sale. Hardly ever got back to phone call when I left messages(4 times in 1 week at 1 point)
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Posted 2 months ago
When we had to use Home during the recent purchase of our new house, we found the customer service to be sorely lacking. Kirsty (our nominated agent) was difficult to deal with, regularly told us that it wasn't her job to chase anybody (when we had no other option but to ask her to help us), regularly didn't bother replying to our emails, and was frequently unavailable. It may well be the case that some of the items we asked for her help with were outside the remit of her job, but to outright tell customers that it's not her job to get involved struck us as incredibly unprofessional. There didn't seem to be any sense of urgency in helping us to get matters resolved. When/if we move from our current property we would be loathe to use Home, and we certainly would not recommend them to anyone else.
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Posted 3 months ago
Too many different people dealing, poor communication and follow up☹️
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Posted 1 year ago
Home Estate Agents is rated 4.86 based on 248 reviews