Home Estate Agents Reviews

Name: Home Estate Agents
Rating: 4.85

4.9 Rating 645 Reviews

97 %

of reviewers recommend Home Estate Agents

Company Reviews

Metrics

4.9

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Home Estate Agents 5 star review on 15th May 2023

Mr Hamilton And Miss Blinco

Home Estate Agents 5 star review on 29th June 2021

Mr A Longbottom

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning Landlords do not seek the services of the Andrew Reeves Countrywide Beckenham Branch. You will regret it. Don't do it. Millie Bowley and Feyi are totally incompetent. They are liars too as is the regional manager James Arnold. They took my money and have not provided ANY service in return, I HAVE NEVER RECEIVED A PENNY IN RENT 6 m in. I'm in financial ruin thanks to them. They couldn't care less. I asked for assistance and they flat out refused. Tried to fob me off. Covering up their screwups. They have each other's backs so watch out. They do not vigorously reference check potential tenants, nor can they spot fake documents when presented with them. Hopeless. This Agency even allows the fraudster tenants) to charge back rent without any difficulty and don't even alert the Landlord. They don't even bother informing the bank there is a tenancy in place they just allow tenant to go ahead & take back all monies paid. I believe Agent in on it. They are fraudsters, scammers. I'm about to borrow & start legal proceedings. Review Title* Warning Landlords Fraudsters Scam Agent”

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Posted 11 months ago

We have no involvement with any other agent and have no knowledge of the estate agent you mention. We kindly ask that you remove your review as it has nothing to do with HOME ESTATE AGENTS.

Posted 11 months ago

“We came to hand in our keys as our tenancy was due to finish in two days. The issue was that the place was shut 40 minutes before it was due to shut and we made a specific journey just for this. We were also told by the agents what the closing time was so there should have been no reason for them to close so early. This is an inconvenience and should be resolved by having staff work there at the dedicated times that are mentioned on the website/Google.”

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Posted 1 year ago

Hello, Firstly thank you for your email and your feedback. I cannot seem to find you on our system at all and your email doesn't match either. Can I ask the property address and office you let from? Regards Stephen Groves Group Director

Posted 1 year ago

“I don't normally take to writing reviews, however I really felt compelled to warn others that maybe thinking of dealing with Chancellor's in Stanmore. They are genuinely have a number of unprofessional chancers working for them. Their service was awful. It beggers belief that a company like this doesn't seem to care about it's reputation by employing staff that are so impolite and aggressive.”

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Posted 2 years ago

Thank you for taking the time to do the review but unfortunately we are NOT Chancellor's in Stanmore! We are HOME ESTATE AGENTS in South Manchester. We have no record of having dealt with you at all I'm afraid. Please can you delete your review as its not about us.

Posted 2 years ago

“Terrible! Lack of drive, lack of chain knowledge, lots of incorrect information given. Overall we have been very disappointed with the service received. If it wasn't for another estate agent in Urmston, I genuinely dont think we would be in our new home today.”

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Posted 3 years ago

Hello Liam, Thanks for your review on hear and on Facebook from the weekend. Given I conducted viewings after we closed on a Saturday, achieved OVER the asking price for your property and then spoke to you practically daily to find you a property I am at a loss to know what we did wrong. Then I arranged a viewing on Leamington Road BEFORE it came to the market which you subsequently bought. When are you free to discuss this in person? I genuinely hope to hear from you soon. Regards Stephen

Posted 3 years ago

“Tom, Lisa and Sue were fantastic. Always helpful and friendly and Tom actually found us this house. The reason for the poor rating is Stephen and the overall lack of communication and the amount of chasing for updates we needed to make even on the day of completion. Stephen made blunders with the paperwork and left one of the parties off the Joint app paperwork. He also didn’t return calls or emails and was rather rude when the initial offer was made on the property. Due to Stephen we almost pulled out of the purchase.”

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Posted 3 years ago

Morning, Since my private email to you after your review I have looked into the matter further. Apologies again if you are unhappy with the service you have received but I am afraid I cannot find any emails from you asking for a call from me. As I said in the private reply I have a team of people who work with me to speak with vendors and purchasers as I'm out on valuations all day. I am keen to look into this further so please do send anything you can directly to me. As I said I am happy to meet to discuss it further. Regards Stephen Groves Direcytor

Posted 3 years ago

“Really poor service. Long drawn out purchase. Lots of different staff calling me for updates. Glad I didn’t have to pay them !”

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Posted 3 years ago

Hello and thank you for your email. I am sorry you feel as strongly as you do. Being a small independent business feedback is crucial especially given the current situation we are all in. I have looked into your purchase and indeed you did deal with different people during the process. Unfortunately as we went into lockdown and as a small business I had to furlough most of the team. Then the staff member that should have returned after lockdown said she couldn't due to childcare issue brought on from Covid. Then unfortunately you dealt with another staff member who then left the company. To ensure the sale progressed you then dealt with Dawn (Office Manger) and then Lisa (Sales Progressor) when she joined the company. I appreciate that the changes in contact at the office wasn't ideal but we were just doing the best we could do in a very difficult period. Small businesses need support so I hope that people , along with you understand that we were working in the hardest time possible. As I said I thank you for taking the time to respond to the review request and hope you are happy in your new home.

Posted 3 years ago

“Absolutely disgusted and sickened with the owner of this company, had a rude and unhelpful attitude whilst speaking on the phone, my mum spoke to the guy who’s company this is enquiring about some property’s and he was passive aggressive and had a really bad attitude. Just disappointing to deal with somebody like this with everything that’s going on in the world. Would definitely not recommend this company.”

Helpful Report

Posted 3 years ago

We are keen to discuss this with you as a matter of urgency and obviously we apologise if any offence has been taken. Please email stephen@homeestateagents.com to enable us to investigate the matter.

Posted 3 years ago

“I have sent numerous emails over the past year about properties you have and not once have you replied, and you always always tell me on the phone to wait for a response by email so I get absolutely no where. This is pure discrimination because I am on DSS yet the house I have now I have never missed a payment! It’s absolutely disgusting how you have treated me. I will definitely not recommend you.”

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Posted 4 years ago

Firstly thank you for the review although obviously I'm sorry to hear you are disappointed with the service you have received. Can I ask who you spoke to as we would not reply by email to an enquiry? I will discuss it with the staff member involved to ensure it doesn't happen again. The decision to not take DSS clients is one of our landlords and certainly not from us at HOME. As an agent we have no say in who the client accepts.

Posted 4 years ago

“Viewed a flat 3 days prior to this review being written. Loves the place. Everything was great. So I rang the estate agents to ask them to generate me a physical copy of the application form, however the man on the phone INSISTED that he would email it to me. After spelling out my email address in phonetics, and asking him to spell it back to me. Everything seemed fine. I never received the email. Rang back about 10 times over the last two days only to hear the same answer. "We will do it now. We spelt your name wrong on your email." Today Wednesday the 19th. I rang them 4 times. The first 3 times they said they would email it to me "right now". On the 4th time the landlord has already accepted another person's application. I work full time, but I am HOMELESS, sleeping in my car to tie me over for now. And then this unprofessionalism has now set me back Futher as the location was perfect and RARELY is available. Shockingly bad reception from this company. Absolutely LIVID. NEVER EVER will use this estate agents again.”

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Posted 5 years ago

Home Estate Agents is rated 4.9 based on 645 reviews