Mrs Jones
When we had to use Home during the recent purchase of our new house, we found the customer service to be sorely lacking. Kirsty (our nominated agent) was difficult to deal with, regularly told us that it wasn't her job to chase anybody (when we had no other option but to ask her to help us), regularly didn't bother replying to our emails, and was frequently unavailable. It may well be the case that some of the items we asked for her help with were outside the remit of her job, but to outright tell customers that it's not her job to get involved struck us as incredibly unprofessional. There didn't seem to be any sense of urgency in helping us to get matters resolved. When/if we move from our current property we would be loathe to use Home, and we certainly would not recommend them to anyone else.
Helpful Report
Posted 3 months ago
Home Estate Agents is rated 4.86 based on 248 reviews

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