Viewed a flat 3 days prior to this review being written. Loves the place. Everything was great. So I rang the estate agents to ask them to generate me a physical copy of the application form, however the man on the phone INSISTED that he would email it to me. After spelling out my email address in phonetics, and asking him to spell it back to me. Everything seemed fine. I never received the email. Rang back about 10 times over the last two days only to hear the same answer. "We will do it now. We spelt your name wrong on your email." Today Wednesday the 19th. I rang them 4 times. The first 3 times they said they would email it to me "right now". On the 4th time the landlord has already accepted another person's application. I work full time, but I am HOMELESS, sleeping in my car to tie me over for now. And then this unprofessionalism has now set me back Futher as the location was perfect and RARELY is available. Shockingly bad reception from this company. Absolutely LIVID. NEVER EVER will use this estate agents again.