“Package when delivered was damp. Once opened. Top of chest of drawers damaged. I could of got over that but Homedone staff said the replacement item was out for delivery. Even though I knew it was out of stock. When I chased up when it would be delivered they said there'd been an error & we wouldn't receive the item until April. If I knew it was out of stock by simply going on their site why didn't they. I asked for a refund & was told that we'd need to send pictures to show packaging was intact. Bear in mind the packaging was damp on delivery & the item was damaged. Pictures have been sent & awaiting their next demand before I can have a refund.”
“Ordered a wardrobe from Home Done and as with most online furniture companies they don’t give a delivery date when you order just a rough estimate. Didn’t hear anything for about 10 days then was contacted the night before saying my wardrobe would be delivered tomorrow. I had to get the delivery driver to leave the boxes outside as me or my partner could not get time off work at such short notice.
Once I started opening the boxes and got everything out is where I was most dissatisfied, the instructions were vague and none of the pieces are numbered or coded and the wardrobe itself was generally a nightmare to put together you definitely need 2 people and about half a day to do it. Once together it just feels cheap and some parts don’t fit together nicely with uneven gaps around the doors and trims on the front of the wardrobe which fit by gluing what is essentially cardboard into groves and sticking them on. Parts are extremely brittle and will chip or squash on corners very easily, I spent a lot of time trying to adjust the doors to get them to sit nicely with even gaps all round but no matter how I adjust them the gaps around the edges are uneven.
Have definitely learnt a valuable lesson and will never buy furniture like this online again.”
“I haven’t received a confirmation email on my purchase. I am unsure when the dining table will be delivered. I have sent a query on the contact us page and still haven’t heard anything.”
“Not happy with this company, they could not honour my original order, kept me waiting over two wks just to tell me it was out of stock, then a further two wks waiting for it to be in stock, didn't happen so I had to settle for alternative. I went on the web site for " Home Done " and found my original choice was advertised as in stock.😣😣😣😣😣”
“Shame such a nice product. turned up late centre glass door smashed, still waiting for replacement. will I use this company again. ????? Original order was in July. What would you do?”
“Hi just to phone Saturday to rearrange delivery for today as I not going to be in as at work they didn't know anything about but they text me on friday I’ve not got the footstool yet can let me know when I will get the footstool”
“The table arrived with the packaging clearly opened and re sealed, when I opened the box up the table legs were scratched and the rubber feet were missing, I emailed and phoned home done and received no reply. I’ve had to build the table as is with no feet and scratched legs”
“Bought this mattress hoping I would be able to use it on the bed I was also buying but now I have the mattress and no bed. Spare mattress waste of money can't use it as I don't have the bed. The bed on the other hand it never came as even tho it's on the site it's not in stock and no follow ups from homedone either stating when it would be back in stock and delivered”
“Still waiting for the bed,I haven't or never have had a tracking number, I've been told on numerous occasions that it should arrive tomorrow or the day after, I have had a call from customer service and been promised a tracking number but still haven't received one. I'm still waiting for the bed”
“Well i ordered these a few weeks ago they said they was none left but getting sum more in wiuld i wait i said yes emailed them 3 times and someone was supposed to get back to and they have not so am still waiting”
“I ordered 2 parasols. I received one. After contacting Homedone I received the second one, which was damaged. I had to send a picture of the damage, which I struggled with. Once this was done I received the replacement very quickly.”
“Although Home Done was the cheapest price online, I did not receive a confirmation email once I'd made my purchase, I only had contact about my delivery from the manufacturer, not Home Done, so I was not aware my purchase was even ready to be delivered, despite the website stating that they would be in contact with me about the delivery. Overall fairly poor service.”
