“I love my cabinet but it arrived very battered with chunks missing, no hinges for the doors! Such a shame as it is a great design but just not good enough.”
“I ordered a bed in early december for christmas and was told the iem will be delivered in 5 working days. I diod not hear anything so called them on the 6th working day to be told that my delivery was lost in the post and the bed was out of stock. I was told to choose an alternative which i did and got 5% off. I was promised that the manufacturer was instructed to process my order urgently and could expect it by chrismas. I did not hear back so called customer services on the 23rd. I spoke to a lady who was defensive and rude and told me to be patient. I called again and spoke to a different lady who was equally rude and told me to be understanding because I have got a 5% discount. I slept on the floor for christmas for a few days. I got a text from the manufacturer who informed me of a delivery date of 29th. The manufacturer said the order was not marked as urgent or priority by Home done so standard sale procedure was followed. The 2 star ratings is for the bed as it is of decent quality. However the false promises and lies told by customer services is a major put off to order from them again.”
“Ordered wardrobe. It arrived ok . Two guys arrived in an unmarked white beat up transit style van , no uniform and unprofessional looking. They were pleasant enough but poor representation of any business.”
“morning Rachel,not to happy with the delivery the box was damaged he did not knock on the door just left it my ramp rail as you know because i emailed you and told you i am in a wheelchair he was gone by the time i got to the door i had to wait untill some one came to bring the box in slight damage to the corner on one side no instrutions so overall not a happy buy
1!”
“Item arrived in poor condition. Very rough edges, chipped wood and cracked all down one side of the table which would of crumbled when put together. Requesting a refund but not heard back yet.”
“I received the compost bin on Wednesday & erected it yesterday.
I have previously purchased these from another supplier & have had them for many years, however it is debatable how long yours will last. The original ones are the same dimensions, however the wood is much thicker & the grooves for locking everything together are much deeper than yours making the final article a lot stronger.
In my opinion your bin is very flimsy & I cannot see it last 15 years like my original ones have.”
“It took 2days to assemble,poor diagram and video.it will really benefit to add home service assembly charge to the price or separately as wood is very heavy and requires 2-3 strong persons to fix,also having wheels can make it easy to move and adjust to good position”
“Delivery was not organised to the agreed schedule. I wouldn’t recommend to buy with this company- go direct to the brand manufacturer as the comms from customer service regarding the delivery was inaccurate. I was told a delivery would come on the Saturday waited in all day and no one showed up. The actually company we manufacture the wardrobe was great with the installation but this is separate to HomeDone. Would not from them again as unreliable.”
“We have ordered a bed and was told it was out of stock and offered an alternative bed which was cheaper. I advised that I was happy to wait for the bed I ordered. After chasing a number of times I was informed the bed I ordered was back in stock. The bed I received was the alternative bed offered four weeks prior. Unable to talk to anyone and waiting for the online form to be reviewed.
The two stars is for the delivery man, Yogi who called when he was 10 minutes away as promised.”
“Overall not a good experience. Costumer service very poor, it took me two days to speak to someone. I paid £1200 for something that should not cost more than £400. Poor quality furniture. I ordered white wardrobe and it is white and grey mostly grey. Poor assembly instructions.”
“You get what you pay for. Poor quality, easily chips . Delivery was prompt though a notice would have been nice. It does what it says, nothing special.”
“Wardrobe sent with holes drilled in the wrong place on one of the panels leaving us with a half built wardrobe in our room and so far no joy getting through to anyone in after sales and no response to my email as of yet!”
