“I ordered an electric fire and surround I have only recieved the fire insert not the surround, when I called to ask where the rest of my order was I was told it will be there soon I havent had any correspondence to say when.”
“Had to wait in for three days . We had dates and times on phone for delivery’s. Never turned up. Then had to put our item together ourselfs took for ever .Not the best quality item . Snags on material. Very disappointing x😢”
“Comms was good, delivery good but the item was faulty and i changed my mind, after they offered to replace the part (to be fair) they then offered me a refund minus £33 for postage back! Not quite the money back guarantee they advertise…. The item was built but easily disassembled for resale. How do you know if you like something whilst in a box.. you have to build it! Make sure you reread the small print before you buy. It took 34 emails & over 2 weeks before i received my 70% refund.”
“Didn’t even order this item! However, what I did order wasn’t what they had advertised and then they REFUSED to collect without me having to pay over £30 for the courier or offer a partial refund. Will keep the product and cut my losses, but will definitely not order from this company again!”
“The ordering was good but delivery wasnt so good
I left a note on order to deliver to next door and then
When i did receive the item it got left at my front door to all see when no one was home”
“Home Done is ok ,BUT the delivery company they use is very very slow , it was in their delivery unit for about four days before they delivered the two wardrobes , I would not buy from Home Done again because of the delivery service”
“I ordered a hanging shoe organiser. The item arrived promptly but in my view is not fit for purpose and not as advertised. I only take a size 5 (UK) which is average, so it was a surprise to me that my shoes don't fit into the pouches. It should've been advertised for childrens' shoes.”
“I love my cabinet but it arrived very battered with chunks missing, no hinges for the doors! Such a shame as it is a great design but just not good enough.”
“I ordered a bed in early december for christmas and was told the iem will be delivered in 5 working days. I diod not hear anything so called them on the 6th working day to be told that my delivery was lost in the post and the bed was out of stock. I was told to choose an alternative which i did and got 5% off. I was promised that the manufacturer was instructed to process my order urgently and could expect it by chrismas. I did not hear back so called customer services on the 23rd. I spoke to a lady who was defensive and rude and told me to be patient. I called again and spoke to a different lady who was equally rude and told me to be understanding because I have got a 5% discount. I slept on the floor for christmas for a few days. I got a text from the manufacturer who informed me of a delivery date of 29th. The manufacturer said the order was not marked as urgent or priority by Home done so standard sale procedure was followed. The 2 star ratings is for the bed as it is of decent quality. However the false promises and lies told by customer services is a major put off to order from them again.”
“Ordered wardrobe. It arrived ok . Two guys arrived in an unmarked white beat up transit style van , no uniform and unprofessional looking. They were pleasant enough but poor representation of any business.”
“morning Rachel,not to happy with the delivery the box was damaged he did not knock on the door just left it my ramp rail as you know because i emailed you and told you i am in a wheelchair he was gone by the time i got to the door i had to wait untill some one came to bring the box in slight damage to the corner on one side no instrutions so overall not a happy buy
1!”
