“Not happy. First time I have decided to shop away from Amazon. Ordered a wardrobe for my son's bedroom. Several panels turned up cracked. Tried to call to speak to someone and stayed on hold then gave up. Emailed, and applied for a refund. Waiting to hear back as to whether I throw the wardrobe panels on the skip or if it will get picked up. In the meantime, my son's bedroom which should have been finished for his birthday looks like a jumble sale with clothes waiting to be put away.”
“You’ve asked me to write a review and I’ve not even received the product yet! We received a phone call on 30/12/21 to say the wardrobe was to be delivered late afternoon/evening on 31/12/21. We were told that the driver would contact us before the delivery! You’ve guessed…no phone call and
No delivery!!! We waited in as well on such an important night!! Still don’t know when the wardrobe is due to be delivered as nobody has had the courtesy to say sorry or answer my email?”
“It’s very bad experience, until now I didn’t get my parcel.but from the courier delivery it’s show that they already delivered. I’m Very disappointed, I will not recommend to my friends at all.”
“I thought ikea is selling low quality products...yours are the worst I ever seen. I emailed you regarding this and still waiting for your response.
I bought 2 wardrobes , payed £820 for something which doesn't worth £100. Total rip off...I learned my lesson in a worst way possible. I'm expecting someone to get in touch with me as soon as possible and send someone to pick up your stuff.”
“Wasn't kept informed as to when sofas were being delivered. Had to ring up to enquire which wasn't easy.
When sofas arrived they were extremely uncomfortable despite the description saying extremely comfortable. 4 people have sat on them all shapes and sizes and all agree uncomfortable. Would never buy again from this company.”
“Having difficulties to return the item which is still in its original packaging. The only way to contact aftersales is by email. I am waiting whether the item will be collected and have been warned there is a charge for it”
“Do NOT buy from Home Done Limited. I have bought the trio white high gloss from them and was surprised that this product is made of pressed cardboard and a very thin one. The bedroom furniture is for daily use and I doubt that this trio will not be broken in 2 weeks after daily use. I want to return it, but the return postage to Scotland exceeds the cost of trio and Home Done Limited does not offer a collection service. I have logged a legal dispute with Home Done Limited.”
“Do not believe on advertised product pictures on their website .You will order something and will get something completely different from website .Once you will try to make them aware of their mistake .They will respond to you saying pictures on website are for reference purpose only .Avoid them.Will be taking this matter further with fraud handling agencies”
“I’m having a very stressful experience. I brought a wardrobe online, it arrived without any parts labelled and no instructions. Video instructions were sent but the parts aren’t labelled so it’s not possible to follow. Waiting for quote to assemble, still waiting , 2 weeks later. Very upset.”
“I was told delivery would be Monday and I had to stay in all day as it was an all-day delivery.
I took time off work and sat in and wasted a whole day waiting on a delivery that never came.
It came the next day when I was at work, really annoying.
The online advert also states FREE UK Mainland delivery which is 100% wrong. I live in the UK Mainland (Scotland) and you charged me for delivery. Due to all of the above, I feel you should offer compensation which you have not done, leaving me completely unsatisfied with your service. I will not be shopping with you again unless you compensate me and will also tell family and friends not to shop with you.”
“Disappointed especially with the Customer Service who were unable to answer relevant questions. Delivery changed from 7-11am to 6:30am but did’nt turn up until 6:57 😩 Too early to comment on furniture.”
“The packaging was damaged on arrival with a large tear in the box and product showing through it. When the chairs were put together you could see that pretty much all the chairs had faults in them. To avoid returning we offered to keep them at a discount but they refused and refused a refund as well. Would not recommend this company at all and would give them a wide berth”
“Absolutely terrible ! very disappointed with the service I have received here. Will not be recommending your services to anyone. Absolutely appalled. The customer is always right and you should change the terms and conditions you have. And it should also be attached to every purchase receipt as a customer does not buy an item looking at the terms and conditions. I bought an item refused delivery and still haven’t had a refund. I should not have to pay £129 for an item I don’t have in my possession or for an item I haven’t used. I refuse to do so.”
“Made an order recently by mistake and requested to cancel right away within 24 hours before the item was even dispatched and they refused to do full refund and request £49.00 deduction just for making an order. Very disappointed as we are an Estate Agency that do multiple orders for our Landlords and they don't really care about customer satisfaction and we won't use them again.”
