Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,678 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,678 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

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“Bought QED Profile Optical Cables very reasonable price. Free postage bit slow for delivery but no complaints.”

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Posted 10 months ago

“Great quality item and very fast delivery highly recommended”

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Posted 10 months ago

“Worst customer service. Not helpful at all.”

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Posted 10 months ago

“Poor communication no emails after placing the order no emails about delivery I need to call every time to get the information”

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Posted 10 months ago

“First class service, I had ordered the Pro-Ject T1 + Kanto Yu6 Active Speaker Bundle, and because they were out of stock of the turntable, someone telephoned me the day after I submitted my order online (yes they actually called me!), and offered an upgraded model at no additional cost to be delivered two days later. The bundle was already offered at a very competitive price. Amazing service, I am so pleased that I didn't purchase my item elsewhere.”

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Posted 10 months ago

“Ordered equipment got a delivery date. Took a day off work. DPD didn’t deliver. Spoke to shop who didn’t call back. Spoke to shop. Still didn’t call back. Asked to cancel order 4 days ago. Haven’t heard anything since.”

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Posted 10 months ago

“Quick delivery via DPD- good 0% finance option for sr 23 A&E player. Would use again”

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Posted 10 months ago

“The product that I received is not the one I ordered. I attached photos of the product shown in your website and the one I received. They are different solutions and packaging. I contacted customer service for a refund or exchange but they ignored my request and replied it was the correct one.”

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Posted 10 months ago

“Bought a pair of Bose replacement ear pads. Ordering was straightforward and delivery in 2 days was very good. Very competitive pricing as well. Great service. Thank you.”

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Posted 10 months ago

“Great service”

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Posted 11 months ago

“Excellent service, quick delivery and good price. Highly reccomended”

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Posted 11 months ago

“Very helpful on the phone prior to ordering, speedy delivery. And the speaker system sounds great”

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Posted 11 months ago

“Great service. Items delivered promptly. Had a problem with one item but resolved immediately”

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Posted 11 months ago

“Got exactly what I ordered, on time. Love the Project colourful system, modern effective and so advanced compared to my 20+ year old marantz, kef combination. Home AV kept me informed of delivery etc. All went to plan.”

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Posted 11 months ago

“Easy ordering and fast efficient delivery. Could highly recommend.”

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Posted 11 months ago

“No conformation email once purchasing , no reply at all apart from saying my delivery is due today, is the company home av direct or car Audio?? Very confusing and frustrating and misleading.”