Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,811 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 13th January 2026

James

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Anonymous

Anonymous // 01/01/2019

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“Order delivered promptly and well packaged.”

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Posted 3 years ago

“All good. Arrived on time and a good price”

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Posted 3 years ago

“Purchased a pair of “open box” Dali Opticon 2 from Home AV - service was exemplary with an online query answered via Chat and delivery taken next working day. Speakers are indeed brand new with no marks whatsoever - they had never even been taken out of the Dali packaging. They look and sound fantastic ! Thanks Home AV Direct !”

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Posted 3 years ago

“Great advice and efficient service”

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Posted 3 years ago

“As of yet i have not had the item ordered . Called to make sure it was in stock prior to ordering online , told it was so i ordered it , then got an email later that evening to say it not in stock ...it was a bit miffing. They have been polite and accept that they messed up , so i have rated the review as Acceptable i hope that Home Av feel thats fair. Cheers”

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Posted 3 years ago

“Good communication and speedy service as advertised. We are enjoying our purchase.”

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Posted 3 years ago

“Wouldn’t change delivery address even though incorrect absolutely no help at all”

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Posted 3 years ago

“Arrived very quick first class radio”

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Posted 3 years ago

“Friendly, prompt service. Knowledgeable staff.”

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Posted 3 years ago

“Good price for an open box, very prompt and efficient delivery by dpd.”

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Posted 3 years ago

“I ordered a SVS SB3000 subwoofer and Wireless transmitter/receiver after an online chat with one of the advisers. The sub was delivered around lunchtime the next day. Packaging was excellent and I was able to set it up with no problems. The sub is brilliant and jmI have set it up nearfield which has given me excellent bass without the whole has shaking. I can recommend SVS and Home AV Direct and in fact ordered some Soundpath isolation footers the following day.”

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Posted 3 years ago

“Fast delivery, svs sb1000 great subwoofer very pleased .”

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Posted 3 years ago

“Excellent products at a very competitive price, fast delivery. Very pleased with both products and service provided.”

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Posted 3 years ago

“Helpful and knowledgeable people. I bought a ortofon bronze cartridge. Unfortunately the cartridge got lost in the delivery process. They have reimbursed me for the non delivery. I wouldn't hesitate to use the services of Home AV Direct in the future.”

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Posted 3 years ago

“From ordering to delivery first class service”

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Posted 3 years ago

“After several failed attempts with other suppliers was very pleased to find that HomeAV direct were offering exactly what I wanted ( a number of condenser tie clip microphones complete with battery and canister, a lengthy lead, 6m, and 1/4 inch jack connecter) at a competitive price and delivered within a couple of days. They are on my favourites list. Brian Lowrie”

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Posted 3 years ago

“Had a small issue with the wrong model sent out to me - this happened twice and after kicking up a fuss as it would have been over a week the time I would have received the correct model - they brought it to my house personally that night and swapped it over ! Well done Vee - good customer service - shame you dispatch team let your company down twice before you stepped in to sort what would have been a disaster”

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Posted 3 years ago

“Asked a question about the product which was answered the same day, then ordered it and it arrived next day. Brilliantly”

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Posted 3 years ago

“Super fast delivery and excellent price”

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Posted 3 years ago

“Quickly dispatched and arrived next day as promised. Very happy with the sound from my new sub-woofer. Thank you AV direct.”

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Posted 3 years ago

Home AV Direct is rated 4.8 based on 4,811 reviews