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Home AV Direct Reviews

4.8 Rating 4,811 Reviews
96 %
of reviewers recommend Home AV Direct
Company Reviews Metrics
4.8
Based on 4,811 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Home AV Direct Reviews
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Anonymous
Verified Buyer
“Didn’t have the sub in the colour ordered. Email correspondence swift and a different coloured subwoofer dispatched that day. Great service. Thanks.”
Helpful Report
Posted 3 years ago
Douglas Stanton
Verified Buyer
“Customer service was absolutely spot on - Vee was incredibly helpful and quick to respond. Can't recommend Home Av Direct enough. Will be purchasing from them again for sure.”
Helpful Report
Posted 3 years ago
Robert Kirton
Verified Buyer
“Delivered on time efficient service. I’m impressed”
Helpful Report
Posted 3 years ago
Emma
Verified Buyer
“Very helpful in changing product spec before delivery. Prompt delivery. Excellent service!”
Helpful Report
Posted 3 years ago
Biyu Li
Verified Buyer
“3 times custom with home av direct alway Fantastic service and amazing price especially salesman vee providing me expert knowledge and advice never let me down thank you !”
Helpful Report
Posted 3 years ago
Jeff Bloffwitch
Verified Buyer
“UNTRUSTWORTHY!!!! Tried to Return a £750 JBL soundbar, They arranged DPD to collect and DPD subsequently lost part of the package, now Home Av direct customer services are saying unless DPD find missing part of package Im only getting a partial refund!!!! Absolute disgrace as I have provided them with photographic evidence of the parcel intact in the back of the DPD van!!! And have proof of postage! YOU HAVE BEEN WARNED, now going to have to take them to small claims court to get my money back!!! Customer service number just rings and they dont answer!”
Helpful Report
Posted 3 years ago
A. RANDLES
Verified Buyer
“Good service, excellent product.”
Helpful Report
Posted 3 years ago
Peter
Verified Buyer
“A very quick service, very good”
Helpful Report
Posted 3 years ago
Richard Lamming
Verified Buyer
“Advise others to avoid. Asked for discount. After lot of begging given £20 off £1100 spend. A few days later the price of the speakers dropped from £800 to £600. Absolutely ruined any enjoyment from them. On top of this the sub woofer top has several long scratchces across the black surface. Supposedly new and unboxed. Will never shop from these people again.”
Helpful Report
Posted 3 years ago
Ryan
Verified Buyer
“Fast service, product as described and packaged very very well”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Phoned to confirm stock of item and then ordered via internet. No problem at all and item delivered next day. Would not hesitate to purchase from this company again.”
Helpful Report
Posted 3 years ago
Raymond Edward Orson
Verified Buyer
“very quick service goods at a very good price recommend”
Helpful Report
Posted 3 years ago
Dusan Amann
Verified Buyer
“Quick and prompt communication.”
Helpful Report
Posted 3 years ago
Marek
Verified Buyer
“Excellent product at a great price. I almost bought this item from Amazon but luckily I checked this company and they had it for 20 pounds cheaper. Delivery was right on time, too. Will definitely buy from this store again.”
Helpful Report
Posted 3 years ago
Jamie Kavanaugh
Verified Buyer
“Great service”
Helpful Report
Posted 3 years ago
Timothy
Verified Buyer
“Excellent price and delivery.”
Helpful Report
Posted 3 years ago
Mrs Clare Day
Verified Buyer
“Order came swiftly and customer service was excellent. Thanks”
Helpful Report
Posted 3 years ago
Jaz Dahele
Verified Buyer
“Great service and support deciding the best product for me”
Helpful Report
Posted 3 years ago
Jamie Thistleton
Verified Buyer
“grate staff”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent service. Not only the best price in the UK ( Denon CD player ) but the Friday morning website order was delivered free by courier at midday on Saturday - outstanding. Many thanks.”
Helpful Report
Posted 3 years ago
Home AV Direct is rated 4.8 based on 4,811 reviews
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