Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,815 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

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“Great service, would recommend.”

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Posted 5 years ago

“Fast and efficient..... would highly recommend”

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Posted 5 years ago

“Had exactly what I was after at the right price and delivered on time. Highly recommended and would use again.”

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Posted 5 years ago

“My Sonos 5 arrived quickly and in good order”

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Posted 5 years ago

“Excellent customer service and attention to detail - I accidentally ordered incorrect combination of products and they contacted me to let me know and amend the order. Delivery was super fast as well, came next day. Very satisfied customer!”

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Posted 5 years ago

“Good fast service”

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Posted 5 years ago

“Delivered on time. Product sounds good and was discounted as "the box had been opened", but it would have been good if they were at least cleaned before shipping them. Otherwise good. Thanks.”

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Posted 5 years ago

“Very prompt. Excellent with delivery”

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Posted 5 years ago

“Great communication and very fast delivery of a quality product. Very happy.”

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Posted 5 years ago

“Very quick delivery and easy transaction. Thank you.”

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Posted 5 years ago

“Excellent service, fast delivery and great price. Consistently good over the last 5 years. Thank you.”

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Posted 5 years ago

“Home AV get 5 stars from me, Very well packed, prompt delivery. Product is well put together, sounds just right for me. Could do with better cable between speakers, but this is just a quibble.”

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Posted 5 years ago

“I rang Home AV Direct to ask some detailed questions about a home theatre package they were offering. Advice was excellent by phone and email and included guidance as to exactly where speakers should be placed in a complex vaulted ceiling room from an emailed photograph. Based on this advice I changed my choice, ordered online at 3.45 PM and received the system the next day for free. The system is brilliant and I could not have asked for a better customer service. Highly recommended”

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Posted 5 years ago

“Prompt service, good value.”

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Posted 5 years ago

“Quick on time delivery Goods well packaged”

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Posted 5 years ago

“Arrived on time, good communication, no fuss.”

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Posted 5 years ago

“Great service. Ordered my goods and were delivered promptly”

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Posted 5 years ago

“Sometimes, despite best intentions, things just don’t go to plan and sadly my purchase from Home AV Direct seemed to be one such occasion. I ordered an AV amp and speaker bundle, paying extra for next day delivery. I had a call and email at the 11th hour from Home AV Direct customer services to say they had no rear speakers in stock in the right colour (website must not show live stock, as they were still available there), but offering to send me some white ones as a temporary loan. I declined, but was grateful for the offer. Then when the packages arrived, I opened the boxes to find the fronts that had been sent were the wrong colour. When I got in touch to ask for replacements I was asked to supply a photo. A bit strange, especially given that I was buying a package, so it’s not like I could confuse the colour... they don’t match the others (well, of course I only had the centre to compare it with at this stage, but it was pretty obvious). Replacement fronts were sent when the rears finally arrived (over a week later) and the courier took the incorrect ones away. Finally I had my complete package and was able set everything up, only to find a continual buzz coming from the subwoofer. I’d set it up with the supplied QED cable. I replaced it with one bought from Kabel-direct, and that cured the problem. We got there in the end, but I didn’t get much value from the £15 next day delivery, which I’ve not been refunded, and I’m also down by the cost of a subwoofer cable.”

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Posted 5 years ago

“Excellent as always. Many thanks.”

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Posted 5 years ago

“Very good value and easy to use website. The ordering process was easy and I had no problems. However it took 3 days for a next day delivery, placed late on previous week. Hence why 4 stars.”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,815 reviews