Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,797 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish a pick was also included with the ear cushion pad. but the product itself is very good”

Helpful Report

Posted 6 years ago

“Order arrived when stated. Well boxed and met all expectations I rang for technical assistance regarding setting speaker up. This was answered quickly and my problem resolved. I would recommend you to friends and family.”

Helpful Report

Posted 6 years ago

“Happy with delivery and time”

Helpful Report

Posted 6 years ago

“Very happy with the customer service but unfortunately the item wasn’t delivered on said day. Courier returned it to Home AV Direct, who were very apologetic & the parcel was delivered on the Saturday at no extra cost. Good service from AV Direct”

Helpful Report

Posted 6 years ago

“Quick and efficient service. Easy web site to use for the purchase. Only downside was the unfair delivery charge for Scottish Islands. Over £12 for an item 4 x 1.5 inches is not fair. Our Royal Mail deliveries and our carrier charge just the same as mainland rates.”

Helpful Report

Posted 6 years ago

“Good communication”

Helpful Report

Posted 6 years ago

“I required some customer care because of a shipping issue. The AV customer care was responsive! My opinion: Good shop, good service. Recommendable!”

Helpful Report

Posted 6 years ago

“Products should have arrived on Thursday, but didn't turn up until Friday, other than that all was good and will use again.”

Helpful Report

Posted 6 years ago

“Pleased with speed of delivery after phoning up, website payment caused me problems.”

Helpful Report

Posted 6 years ago

“Overall not a bad experience at all. Will definitely shop again here.”

Helpful Report

Posted 6 years ago

“Came quick and sounds good.”

Helpful Report

Posted 6 years ago

“Good and fast customer service.”

Helpful Report

Posted 6 years ago

“I had to write two emails to get a response”

Helpful Report

Posted 6 years ago

“Good service, except for the delivery by DPD”

Helpful Report

Posted 6 years ago

“Ordered a replacement lead with in-line mic and remote for Bose overhead earphones. Apparently a genuine replacement part, once received it was obvious the lead was nowhere near the quality of the original and it also didn’t have a mic/remote. I got a small piece of paper with the lead that had some Bose info on it but I would expect proper packaging for a genuine part rather than loosely packed in a bubble envelope, this lead was a lot thinner than what is was supposed to replace. It may be genuine but there was no real proof of that (I don’t consider a small rectangle of paper with the Bose web address enough). So l’ve had to pay for tracked postage to send back an item they sent out which was wrong asking for a refund which I Hope will be given without fuss. UPDATED REVIEW After speaking to home av direct they have said they will happily send out a new lead with the remote and mic, they have said they will refund the cost of the postage to return the wrong lead and they also explained why the cable was not of the same quality (basically it’s cheaper and thinner because it didn’t have the mic/remote) but it’s still genuine Bose just a cheaper option of lead from the company. Hopefully all will be fine with the correct lead. They had emailed me, the chap read it out but unfortunately I never received it in any of my folders strangely. Good customer service from the person I spoke to after the initial mistake.”

Helpful Report

Posted 6 years ago

“good product, very fast delivery”

Helpful Report

Posted 6 years ago

“Good service, very fast delivery no problems.”

Helpful Report

Posted 6 years ago

“good value well packed on time”

Helpful Report

Posted 6 years ago

“.”

Helpful Report

Posted 6 years ago

“Good service, good price and my projector is working perfectly. Thank you”

Helpful Report

Posted 6 years ago

Home AV Direct is rated 4.8 based on 4,797 reviews